Administrator's Guide

Screen reference
555-233-506890 Issue 5 October 2002
Measured
Provides measurement data for the ACD split/skill collected (internal to the
switch) for VuStats or BCMS. This measurement data is collected for VuStats and
BCMS only if, on the System-Parameters Customer-Options screen, they are
y
and, on the Hunt Group screen, the ACD field is y.
Multiple Call Handling
Appears only if, on the System-Parameters Customer-Options screen, the
Multiple Call Handling field is
y and the ACD field on this screen is y. This field
defines whether the hunt group can have multiple call handling capabilities, and if
so, what type.
Valid entries Usage
internal
If you enter internal in this field and on the
System-Parameters Customer-Options screen neither the
VuStats or BCMS field is
y, the system displays the
following message:
<value> cannot be used; assign
either BCMS or VuStats first
Contact your Avaya representative to assist with any
changes you want to make on the System-Parameters
Customer-Options screen.
external
Provides measurements made by the Call Management
System (external to switch).
both
Provides measurements collected both internally and
externally.
none
Measurement reports for this hunt group are not required.
Valid entries Usage
none
Agents who are members of that split/skill can only receive
an ACD call from that split/skill when the phone is idle.
on-request
Agents in the Multiple Call Handling split/skill can place a
non-ACD or an ACD call on hold and select an available
work mode. A queued ACD split/skill or direct agent call
then is routed to the agent.
many-forced
An ACD call is delivered automatically to an idle line
appearance if the agent is in the Auto-In/Manual-In (MI/AI)
work mode and an unrestricted line appearance is available.