Administrator's Guide

Hunt Group
Issue 5 October 2002 891555-233-506
Priority On Intraflow
Appears if the ACD field is y and the Vector field is n.
Redirect on No Answer (rings)
Appears if the ACD field is y. Enter the maximum number of rings before a call
will redirect back to the split/skill, or to the administered VDN.
Redirect to VDN
Appears if the ACD field is y. To redirect a RONA call to a VDN instead of to the
split/skill, enter the extension number of the VDN. The administered VDN must
be on-premises and must be administered on the system. The VDN can specify a
vector that will in turn route to an off-premises VDN. You cannot enter an
extension in this field if the Redirection on No Answer (rings) field is blank.
Direct Agent calls go to the agent’s coverage path if it is administered. If not, the
calls go to a VDN.
one-forced
An ACD call is delivered automatically to an idle line
appearance if the agent has no other ACD call on the station,
is in the Auto-In/Manual-In (MI/AI) work mode, and an
unrestricted line appearance is available.
one-per-skill
An ACD call is delivered automatically to an idle line
appearance if the agent has no other ACD call for that skill
on the station, is in the Auto-In/Manual-In (MI/AI) work
mode, and un unrestricted line appearance is available. Valid
in an EAS environment and only when the Skill field is
y.
Valid entries Usage
y/n
Enter y for calls intraflowing from this split to a covering
split to be given priority over other calls waiting in the
covering split queue.
Valid entries Usage
1
to 20
blank Deactivates Redirect on No Answer.
Valid entries Usage
Assigned
VDN or blank
Valid entries Usage