Avaya one-X™ Mobile User Guide for RIM BlackBerry 18-602148 Issue 1 November 2007
© 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.
Contents Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7 Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . 9 Download the application Over the Air (OTA) to your BlackBerry device . . . . . . . .
Contents Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 34 Route calls as defined by Automatic by Location . . . . . . . . . . . . . . . . . . . . . 34 Listening to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Listen to a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Change the Call Back preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Change the Call Back delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Change the extension associated with the mobile device . . . . . . . . . . . . . . . . 58 Change the Avaya one-X Mobile server protocol and URL . . . . . . . . . . . . . . . . 59 Index . . . . . . . . . .
Contents 6 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Installing the Application on Your Mobile Device This chapter provides the procedures to install the Avaya one-X™ Mobile application on your BlackBerry device by either downloading it Over the Air (OTA) or using your PC and the BlackBerry Desktop Manager. Also provided is the procedure to set up your account which must be performed before you can use the Avaya one-X Mobile application.
Installing the Application on Your Mobile Device Note: On newer BlackBerry devices, the button used to select and highlight information is referred to as a trackball. On past BlackBerry devices, the button used to select and highlight information is referred to as a trackwheel. The procedures in this document use the term trackball.
Identify the BlackBerry Connection Type 4. In the Password field, enter your corporate computer password. 5. Click the Log In button. 6. Perform one of the following steps: ● If you have a shared phone extension, you are prompted to identify your desk phone. Select the option that exactly matches the message on the screen of your desk phone, and then click the OK button. ● If your corporate voicemail system uses Unity Connection, you are prompted for the Unity Connection username and password.
Installing the Application on Your Mobile Device ● Mobile Data System (MDS) Before proceeding with the BlackBerry installation, you must determine which type of internet connection is appropriate for your enterprise. After you determine this, continue with Download the application Over the Air (OTA) to your BlackBerry device on page 10.
Install the application from your PC (via USB) 4. Click on the .jad file. The following screen appears: 5. Click Download. The download progress bar appears. After the download is complete, the message, The application was successfully installed appears. 6. Click OK. 7. Exit the browser. 8. See Set up a WAP Access Point Name (APN) on page 12.
Installing the Application on Your Mobile Device 4. On the Download page, under Category: Public, select the appropriate version and connection type (TCP or MDS). 5. Download the .zip file to your PC. 6. Unzip the .zip file into a temporary folder. You should see two files—a .alx file and a .cod file. 7. Connect your BlackBerry device to your computer via a USB cable. 8. Launch your BlackBerry Desktop Manager. 9. Click on the Application loader. 10. Follow the installation instructions to install the .
Log in for first-time use 8. Turn power off on the device. 9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in. 10. Turn the power on. 11. Turn wireless on. 12. See Log in for first-time use on page 13. APN settings for T-Mobile To set up an APN for T-Mobile carrier: 1. On the main page of your BlackBerry mobile device, select Settings > Options > Advanced Options > TCP. 2. For T-Mobile APN, type in lower-case letters wap.voicestream.com. 3.
Installing the Application on Your Mobile Device To log in for the first time: 1. On the BlackBerry main screen, highlight Avaya one-X Mobile and click the trackball. Note: Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in the applications folder. A dialog box may appear requesting confirmation that you want to allow Avaya one-X Mobile to access different device resources, such as phone logs. 2.
Getting Started Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail messages in any order, look up information in your company’s corporate directory, and even block calls from everyone but the people you want to hear from most.
Getting Started ● Send Calls — The Send Calls feature routes all calls coming into your work number out to one or more phones of your choice. With this feature, you need only one work phone number—rather than a home number, office number, and hotel number while on business trips—to receive all your personal and business calls. When you’re particularly busy, you can choose to send all work calls directly to your office voicemail system.
About this Guide About this Guide The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. You should be able to scroll, highlight, enter text, and select items in a list and onscreen buttons. For more information about how to perform these tasks, see the user guide that came with your mobile device. Note: Note: On newer BlackBerry devices, the button used to select and highlight information is referred to as a trackball.
Getting Started Avaya one-X Mobile Home screen The Home screen provides the following information: ● Send Calls to — lists the phones currently designated to ring when a call comes in to your office phone. If you chose to send all calls to voicemail, Voicemail appears and all calls, including those from VIPs, are sent directly to voicemail. Your device will not ring. ● New Voicemail —shows the number of new voicemail messages.
Making Calls Using the Call Feature When you make a call from your BlackBerry device using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call feature. The Call feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call.
Making Calls Using the Call Feature Overview of the Avaya one-X Mobile Call Feature Step 1: Enter or select the number you want to call, and then select Call. This tells your corporate telephone system (or PBX) to initiate the call. (You can select Call from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call, you then select the phone you want to use. This will usually, but not always, be your mobile device.
Make a call from the Home screen Make a call from the Home screen When you make a call from the Avaya one-X Mobile Home screen, you enter the number you want to call. This is in contrast to making a call from your Call Log, RIM Address book, Corporate Directory, or Voicemail where the number you are calling is selected from a particular screen.
Making Calls Using the Call Feature ● To make a call from your New Voicemail inbox, click Open New Voicemail. The New Voicemail inbox appears. ● To make a call from your Saved Voicemail Inbox, click Open Saved Voicemail. The Saved Voicemail Inbox appears. 4. Highlight the appropriate voicemail message. 5. Click the trackball. 6. Highlight Call Back where name or number is that which you selected from the voicemail inbox. 7. Click the trackball. 8. Click OK. 9.
Make a call from your list of contacts in RIM Addresses 6. Depending on the type of call selected, do one of the following: ● Highlight Call where name or number is that which you selected from the Call Log. ● Highlight Call Back where name or number is that which you selected from the Call Log. 7. Click the trackball. A summary screen appears. 8. Click OK. 9. Highlight the phone you want to use to make the call. 10. Click the trackball.
Making Calls Using the Call Feature Note: Note: If the contact has more than one phone number, a screen appears from which you can select the appropriate number. 7. Click OK. 8. Highlight the phone you want to use to make the call. 9. Click the trackball. The call is initiated and the instructions screen appears. 10. Do one of the following: ● If the phone you chose to use is not your BlackBerry device, click OK.
Make a call from a Quick Entry number 9. Click OK. 10. Highlight the phone you want to use to make the call. 11. Click the trackball. The call is initiated and the instructions screen appears. 12. Do one of the following: ● If the phone you chose to use is not your BlackBerry device, click OK. ● If the phone you chose to use is your BlackBerry device, an OK button does not appear on the instruction screen. Wait for the phone to ring and then go to step 13.
Making Calls Using the Call Feature 10. Do one of the following: ● If the phone you chose to use is not your BlackBerry device, click OK. ● If the phone you chose to use is your BlackBerry device, an OK button does not appear on the instruction screen. Wait for the phone to ring and then go to step 11. The instructions screen closes, and the phone you chose to use rings.
Switch from your office phone to your mobile device Switch from your office phone to your mobile device Avaya one-X Mobile uses Extension to Cellular, a feature which allows your mobile device to function as an extension of your office phone. Extension to Cellular provides the capability to switch between your office phone and your mobile device during an on-going Extension to Cellular call. For example, you receive a call on your office phone before leaving work.
Making Calls Using the Call Feature 28 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Managing Incoming Calls Using the Send Calls Feature The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system. Work messages will not end up in your mobile device, home, or hotel room voicemail.
Managing Incoming Calls Using the Send Calls Feature ● Automatic by Location—available on some mobile devices, this feature routes your incoming calls to Send Calls destinations based on your location. To use this feature, you must first define a GPS location on your mobile device using the devices’s built-in GPS feature. You can define multiple GPS locations.
Add a phone to which calls are routed 7. Repeat steps 4 through 6 to select or deselect another phone. Add a phone to which calls are routed You can add multiple custom destinations to which office calls are routed, such as Home or Home Office. To add a phone to which office calls are routed: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Highlight New Destinations. 4. Click the trackball. 5. Enter a name for your new Send Calls destination. 6. Click Ok. 7.
Managing Incoming Calls Using the Send Calls Feature 6. Click the trackball. 7. Click Delete . A confirmation screen appears. 8. Click Delete. The destination is deleted from your list of destinations. Edit a phone number to which calls are routed To edit the phone number of a Send Calls destination: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Highlight Edit Destination. 4. Click the trackball. 5. Highlight the destination you want to edit. 6.
Set a Quick Entry number to which calls are routed Set a Quick Entry number to which calls are routed The Quick Entry feature allows you to designate one phone on which you can receive calls on a temporary basis. To add a temporary phone to which office calls are routed: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Click Change Destinations. A list of the phones on which you can receive office calls appears.
Managing Incoming Calls Using the Send Calls Feature 5. Click the trackball. 6. Click Select Voicemail. Route calls as defined by Automatic by Schedule Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one-X Mobile Web application. No other destinations can be selected when Automatic by Schedule is selected. For information on how to create an automatic schedule, see the Avaya one-X Mobile Web User Guide, document number 18-602150.
Route calls as defined by Automatic by Location Note: Note: No other Send Calls destination can be selected when Automatic by Location is in effect. To manage your incoming calls according to Automatic by Location: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Click Change Destinations. A list of the phones on which you can receive office calls appears.
Managing Incoming Calls Using the Send Calls Feature 36 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Listening to Voicemail Avaya one-X Mobile Visual Voicemail provides many of the best features of email to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar to email. You can see which messages are new and which have already been heard, as well as who left a message and when. This helps you review important messages first, and even save or delete messages without listening to them.
Listening to Voicemail 2. Click the trackball. 3. Highlight Open New Voicemail or Open Saved Voicemail. 4. Click the trackball. The New Voicemail or Saved Voicemail inbox appears. Each voicemail entry shows the time or date of the call, the duration of the message, and the caller’s name or number. See New and Saved Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each voicemail entry. 5. Highlight the voicemail you want to hear. 6. Click the trackball. 7. Click Play.
Delete a voicemail message 2. Click the trackball. 3. Highlight Open New Voicemail. 4. Click the trackball. The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call, the duration of the message, and the caller’s name or number. See New and Saved Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each voicemail entry. 5. Highlight the voicemail you want to save. 6. Click the trackball. 7. Click Save Voicemail.
Listening to Voicemail 40 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Using the Call Log The Avaya one-X Mobile Call Log shows detailed information about calls to and from your work phone number. Icons indicate whether the call was an outgoing or incoming call, a failed Avaya one-X Mobile call, or whether the call has an associated voicemail message. From the Call Log, you can add contact information to the RIM Addresses application on your BlackBerry device, or directly initiate an Avaya one-X Mobile Call to any caller or number you called.
Using the Call Log Delete a call To delete a call from the Call Log: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log. 3. Click the trackball. The Call Log appears. 4. Highlight the call you want to delete. 5. Click the trackball. 6. Click Delete Call. The call is deleted and you return to the Call Log screen. Add the contact to your RIM Addresses To add contact information from the Call Log to the RIM Addresses application: 1.
Add the contact to your Phonebook as a VIP Add the contact to your Phonebook as a VIP You must use the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. You cannot designate a contact as a VIP from the Avaya one-X Mobile application on your BlackBerry device. For instructions on how to designate VIPs, see the Avaya one-X Mobile Web User Guide, document number 18-602150.
Using the Call Log Save a voicemail message from the Call Log To save a voicemail message from the Call Log without listening to it: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log. 3. Click the trackball. 4. Highlight the call with the voicemail you want to save. 5. Click the trackball. 6. Highlight Save Voicemail. 7. Click the trackball. 8. Click the trackball. 9. Click Close to close the Call Log.
Using the Contacts Feature For BlackBerry devices, the primary source for contact information is the RIM Addresses application. You can initiate a call to anyone listed in the RIM Address screen, or use the Avaya one-X Mobile Web application to import them into the Avaya one-X Mobile Web Phonebook as a VIP. For more information about designating VIPs in the Web Phonebook, see the Avaya one-X Mobile Web User Guide, document number 18-602150.
Using the Contacts Feature 4. Follow the standard RIM procedure to add a contact. See the user guide that came with your BlackBerry device. Edit a contact You can open the RIM Addresses application from Avaya one-X Mobile to edit a contact in the RIM Addresses application. To edit a contact in the RIM Addresses application: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight RIM Addresses. 3. Click the trackball. 4. Follow the standard RIM procedure to edit a contact.
Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature lets you search your company’s Corporate Directory from your mobile device for contact information for anyone in your group, department, or company. The search results are displayed on your mobile device where you can add the contact to the list of RIM Addresses stored on your mobile device or place an Avaya one-X Mobile Call to the contact.
Using the Corporate Directory To make a call to a contact in your Corporate Directory, see Make a call from the Corporate Directory on page 24. Add Corporate Directory contact to RIM Addresses To add a Corporate Directory contact to the RIM Addresses application on your BlackBerry device: 1. Follow steps 1 through 7 in the procedure to Search Corporate Directory for contact on page 47. The Directory search results screen appears. 2. Highlight the contact you want to add to the RIM Addresses application.
Change the block setting ● Click Off. No calls are blocked. All calls, including non-VIPs, ring through. ● Click Non-VIPs. Only calls from people you have designated as VIPs in your Phonebook ring through. All other callers are sent to your office voicemail. 6. Press the BlackBerry Back key. 7. Click Save.
Using the Corporate Directory 50 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Using Avaya one-X Mobile options in RIM applications There are several Avaya one-X Mobile features that are available from the RIM native applications. You are able to use these Avaya one-X Mobile features without opening the Avaya one-X Mobile application on your mobile device. Note: Avaya one-X Mobile must be run at least once since the last power down for these options to be available.
Using Avaya one-X Mobile options in RIM applications 3. To find a specific contact, enter the first letter or two of the contact’s name in the Find field. 4. Highlight the contact. 5. Press the BlackBerry Menu key. 6. Highlight Call with one-X Mobile. 7. Click the trackball. 8. Click OK. 9. Scroll to the phone you want to use to make the call. 10. Click the trackball. The call is initiated and the instructions screen appears. 11.
Make a call with Avaya one-X Mobile from the RIM Messages application Make a call with Avaya one-X Mobile from the RIM Messages application To make a call with Avaya one-X Mobile from the RIM Messages application: 1. Turn on your mobile device. The BlackBerry main screen appears. 2. Navigate to the RIM Messages icon and launch the application. The RIM Messages appear. 3. Highlight the message from the contact you want to call. 4. Press the BlackBerry Menu key. 5. Highlight Call with one-X Mobile. 6.
Using Avaya one-X Mobile options in RIM applications View the Avaya one-X Mobile Call Log from the RIM Messages application To access the Avaya one-X Mobile Call Log from the RIM Messages application: 1. Turn on your mobile device. The BlackBerry main screen appears. 2. Navigate to the RIM Messages icon and launch the application. 3. Press the BlackBerry Menu key. 4. Highlight one-X Mobile Call Log. 5. Click the trackball. The Avaya one-X Mobile Call Log appears. 6.
Changing the Mobile Device Settings This chapter provides procedures for changing settings on your mobile device such as your corporate voicemail number or the extension associated with the mobile device. Change the voicemail notification preference You can change the voicemail notification preference to On, Urgent Only, or Off. Depending on the type of voicemail, you can choose to be notified via SMS whenever that particular type of voicemail arrives.
Changing the Mobile Device Settings 2. Highlight Settings. 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highlight Search Sort Order. 5. Click the trackball. 6. Highlight one of the following: ● By First Name ● By Last Name 7. Click the trackball. The change to the sort results will be applied to your next set of search results.
Change the Call Back delay To change the Call Back preference: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Settings. 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highlight Call Back Preferences. 5. Click the trackball. 6. Highlight one of the following: ● Call via PBX—your office telephone system will initiate a conference call between a Send Calls destination and the number you are calling.
Changing the Mobile Device Settings Exit and lock the application You can exit and lock the Avaya one-X Mobile application. The next time you open the application, you must enter your corporate computer password. To exit and lock the Avaya one-X Mobile application: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Settings. 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highlight Application Lock. 5. Click the trackball. 6.
Change the Avaya one-X Mobile server protocol and URL 9. Click OK. 10. Enter your corporate computer password. 11. Click OK. The login progress dialog appears. When login is successful, a dialog appears stating your mobile phone will now work only with the new extension. 12. Click OK. Change the Avaya one-X Mobile server protocol and URL The Avaya one-X Mobile server protocol can be set to http or https. See your system administrator for the correct protocol for your system.
Changing the Mobile Device Settings 60 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007
Index Index A APN settings for Cingular . . . APN settings for T-Mobile . . Automatic by Location as a Send Calls destination Automatic by Schedule as a Send Calls destination create and edit settings . . Avaya one-X Mobile starting . . . . . . . . . . Avaya one-X Mobile Web. . . D . . . . . . . . . . . 12 . . . . . . . . . . . 13 download application OTA . . . . . . . . . . . . . 10 . . . . . . . . . . . 30 E . . . . . . . . . . . 29 . . . . . . . . . . . 16 . . . . . . . . . . . 17 . . . . . . . .
Index N New Voicemail . . . . . . . . . . . . . . . . . . . 18 P Phonebook . . . . . . . . . . . . . . . . . . . . 15 pre-installation requirements . . . . . . . . . . . . . 7 Q Quick Entry . . . . . . . . . . . . . . . . . . . . 19 make a call . . . . . . . . . . . . . . . . . . . 25 defined . . . . . . . . . . . Visual Voicemail . . . . . . . . Voicemail as a Send Calls destination . delete message . . . . . . . forward via email . . . . . . icons . . . . . . . . . . . . listening to . . . . . . . . .
