Avaya one-X™ Quick Edition Release 3.0.0 Telephone User Guide 16-601411 Release 3.0.
© 2006 Avaya Inc. All Rights Reserved. applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Contents Customizing Your Quick Edition IP Telephone . . . . . Introducing Your Telephone . . . . . . . . . . . . . Accessing Telephone Applications and Options Displaying the User Options Menu . . . . . . . . Setting Password Options . . . . . . . . . . . . Viewing and Modifying User Preferences . . . . . . Adjusting the Volume . . . . . . . . . . . . . . . Muting the Active Microphone . . . . . . . . . . Viewing and Changing the User Language . . . Choosing a Personalized Ringer Tone . . . . .
Contents System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Avaya one-X Quick Edition Release 3.0.
Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one-X Quick Edition software is embedded in each Quick Edition IP telephone. The Line/ Feature buttons, the softkeys immediately below the display, and the buttons on the face of the telephone provide access to features. The functions of the application softkeys change, depending on the current status of the telephone—softkeys reflect the options available to you within the context of the selected application.
Press the # key to display the IP address for the telephone. You can view network configuration information about your telephone such as its extension number and name, the version and release number of the software load, the IP address and MAC address, and the one-X Quick Edition network name (site identifier) by pressing the Options ( ) button and selecting Set Details on the Main menu.
Customizing Your Quick Edition IP Telephone 6. Enter your old password, and then select the Next softkey. 7. Select the Ok softkey. 8. Press the Phone/Exit ( ) button. To enable or disable password protection Note: When you disable password protection for accessing user options, the voicemail password is not disabled. Note: 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Password on the User Options menu. 3.
Viewing and Changing the User Language To view the language settings 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Language Settings on the Main Menu. 3. Language is displayed for each of the system and telephone components. 4. Press Ver to view the software version. 5. Click the OK softkey to display the previous menu, or press the Phone/Exit () button. To change the user language 1. Access the User Options menu. 2. Select Language on the User Options menu. 3.
Customizing Your Quick Edition IP Telephone 3. Select the Yes softkey to enable the waiting tone or the No softkey to disable it. When the call waiting tone is enabled, you will hear a beep when a second call comes in. See also To put an active call on hold while you answer a second call on page 13. 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Making and Answering Calls Making Calls The Quick Edition IP telephone provides several ways to initiate a call: manually, using a speed dial button, using the call log, using the corporate directory, and using your personal directory. Note: Note: To dial a PSTN or a SIP (VoIP) network number, dial the appropriate code number first. You will not hear a dial tone after you press the prefix number.
Making and Answering Calls 1. Press the Options ( ) button. 2. Select Call Log on the Main menu. 3. If you want to dial a previously dialed number, select the Out softkey. 4. Select the Line/Feature ( ) button beside the number that you want to dial. 5. To place the call, either pick up the handset or press the Speaker ( ) button. Tip: If the number is not exactly what you need to dial directly from the Incoming list, select the Edit# softkey to edit the number, and then select the Dial softkey.
2. To hang up, perform one of the following actions: ● return the handset to its cradle. ● press the Speaker ( ) button. ● press the Headset ( ) button. To ignore an incoming call ● Select the Ignore softkey while the telephone is ringing. The telephone immediately stops ringing. If call-forwarding has been defined (see Call Forwarding on page 16), the call is handled accordingly. Call Handling Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call.
Call Handling To put an active call on hold while you answer a second call If someone calls you while you are engaged in a call, you will be alerted to the call by the Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while you answer the incoming call. 1.
For example, a store clerk can answer a call, “park” the call, and page another department to take the call. Another clerk in a different area of the store can retrieve the call and talk to the party. The second clerk can also “park” the call which can be retrieved at different telephone. The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played on the one-X Quick Edition telephone that was used to park the call.
Call Handling ● press the Headset ( ) button. 2. Press the Retrv softkey. A list of parked calls appears, each with a unique identifier. The identifier includes the extension number of the Quick Edition IP telephone that was used to park the call. 3. Press the Line/Feature ( ) button beside the call that you want to retrieve. Conference Calls You can create a conference call with three participants.
To place all participants on hold 1. Press the Hold ( ) button. The display shows an associated HELD softkey on the right side of the display. 2. To re-open the conference call, press the Hold ( softkey on the right side of the display. ) button again or press any HELD To end the conference call 1. Select the line that corresponds to either of the connected parties. 2. Select the Drop softkey. 3. Perform one of the following actions: ● hang up the handset. ● press the Speaker ( ) button.
Call Handling 1. Select the CFwd softkey. 2. Select After 3 Rings on the Call Forwarding menu. 3. Select the On softkey. 4. Press the Phone/Exit ( ) button. To forward calls to a directory number 1. Select the CFwd softkey. 2. Select All Calls or After 3 Rings. 3. Select the Chg softkey. 4. Select Directory # or press the indicated dialpad key. 5. If you want to switch to your Personal directory, select the MyDir softkey. 6.
3. Select the Chg softkey. 4. Select the - or + softkey to decrease or increase the number of rings. The current number of rings is displayed at the top of the display. 5. Perform one of the following actions: ● Press 1 on the dialpad to redirect calls to voicemail, and then select the Save softkey. ● Press 2 on the dialpad and select the Line/Feature ( ) button beside the number to which calls will be redirected (or select the MyDir softkey to choose a number from your Personal directory).
Using Call Logs To disable zero redirect 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Voicemail on the User Options menu. 3. Select Zero Redirect on the Voicemail Options menu. 4. Select the Off softkey. 5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. To enable zero redirect 1. Access the User Options menu (see Displaying the User Options Menu on page 6). 2. Select Voicemail on the User Options menu. 3.
Tip: The display area may show a subset of the total number of entries stored on your telephone. To view the next set of entries, press the Page Right ( ) button. To view the previous set of entries, press the Page Left ( ) button. Tip: To edit a Call Log number before you dial the number You can retrieve a call log entry and modify the number immediately before dialing. You cannot save the changes. 1. Press Options ( ) button. 2. Select Call Log on the Main menu. 3.
Using Voice Mail Using Voice Mail Use the voicemail to view a the list of messages, and play, copy, or delete messages. You can save caller records to your Personal directory or to a Speed Dial button. The following table shows the options that a caller can select while leaving a message. Each key on the caller’s dialpad performs a different function. Key Function 1 Save the message and end the call. 2 Listen to the message. 3 Erase and re-record the message.
Note: Note: See also Recording and Managing Personalized Voicemail Greetings on page 23 and Zero-Redirect on page 18). Retrieving Voicemail Messages When someone leaves you a message, the Message Waiting indicator flashes red and a count of the number of voicemail messages waiting to be played appears intermittently in the display. Note: Note: Your voicemail password is the same as your password for accessing user options (initially, this password is 12345).
Using Voice Mail To listen to a voicemail message while the message is being recorded 1. When the caller begins to record a message (after ringing stops), select the Lstn softkey. You can hear the caller speaking, but the caller cannot hear you. 2. If you want to speak to the caller before the caller hangs up, select the Answ softkey. You are connected to the caller, and any recording up to this point is saved.
4. Lift the handset and prepare yourself to make the recording. 5. Select the Rec softkey, speak your name clearly into the microphone, and then select the Stop softkey or hang up. 6. Perform one of the following actions: ● select the Play softkey to listen to your recording. ● press the Save softkey and the Ok softkey if you are satisfied with the recording. ● select the Rec softkey again to re-record your name. 7.
Using Other Features 3. Select Record Greeting on the Voicemail Options menu. 4. Select the Del softkey. 5. When you are prompted to delete the greeting, select the Yes softkey. 6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. Using Other Features Corporate and Personal Directories Directories contain stored contact information such as names and telephone numbers.
3. Select the Chg softkey. The cursor is placed at the end of the existing name. 4. Select the Bksp softkey to delete the name. At the current cursor position, enter a name starting with the last name and ending with the first name (for example, Young, Mary): ● Press the dialpad key with the corresponding letter on it—press once to enter the first letter, twice for the second letter, three times for the third letter, and four times for the fourth letter. For example, to type “R”, press the “7” three times.
Using Other Features 4. Select My Personal Dir on the Copy Entry To menu. 5. Select the Ok softkey. 6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. To copy an entry from the call log 1. Select the Log softkey. The Incoming list is displayed. 2. If you want to copy an entry from the list of dialed numbers, select the Out softkey. 3. Select the Line/Feature ( ) button beside the number that you want to copy. 4. Select the Copy softkey. 5.
To delete an entry from your personal directory 1. Select the Dir softkey. The Corporate directory is displayed. 2. Select the MyDir softkey. 3. Select the Line/Feature ( ) button beside the entry that you want to delete. 4. Select the Del softkey. 5. Select the Exit softkey, or press the Phone/Exit ( ) button to clear the display. Do Not Disturb You can use the do not disturb (DND) feature to prevent your telephone from ringing when a call comes in.
Speed Dial Using the web-based administration interface (see “Managing Extension Numbers” in the Avaya one-X Quick Edition System Administration Guide), a Quick Edition IP telephone can be configured to respond to pages to a specific zone, from 2 to 9. External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged. To broadcast an announcement to a paging zone 1. Press the Options ( ) button. 2. Select Paging on the Main menu. 3.
8. Select the Line/Feature ( ) button beside any available Speed Dial number to assign the entry to the Speed Dial number. 9. To assign the entry to the Speed Dial number, select the Save softkey. 10. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button. To copy an entry from the corporate directory 1. Select the Dir softkey. 2. Select the Line/Feature ( ) button beside the number that you want to copy. 3. Select the Copy softkey. 4.
Registration Information for Optional Features To edit a speed dial entry You can change the name, number, and/or button assignment of a Speed Dial entry. 1. Press the Options ( ) button. 2. Select Speed Dial on the Main menu. 3. Select the Line/Feature ( ) button beside the entry that you want to edit. 4. Select the Edit softkey. 5. If required, edit the name. When you are finished, select the Next softkey. 6. If required, edit the number. When you are finished, select the Next softkey. 7.
Email Notification of Voicemail When configured and enabled, the email-notification-of-voicemail feature sends e-mail messages to alert users whenever new voicemail messages are received. The e-mail message contains call header information, including the caller name (if available), caller number, and the time and length of the call. A recording of the voicemail message is created as a G.729a-encoded audio file (in WAV file format) and the file is forwarded as an e-mail attachment.
Appendix A: Options Menus Telephone Options Table 1: Telephone Options - Telephone User Option Menu 1. Password Change password or turn password on or off. 2. Call Forward Enable, disable, and modify call forwarding settings. Also available through a softkey. 3. Voicemail Enable and disable operator redirect and the number to which a call will be redirected. Record your name and greeting. Also available through a softkey on the 4621 SW IP. 4.
Appendix A: Options Menus Table 2: Telephone Options - Web Interface Menu Change Password Enter existing password, enter new password, and confirm new password. Home Call Forwarding. Enable, disable, and modify call forwarding settings. Do Not Disturb (DND) Enable and disable audio notification for incoming calls. Speed Dial Create, modify, and delete personal speed dial numbers. Incoming Calls View details, Clear, and Reset Missed Call Counter. Dialed Calls View details and Clear Log.
System Options System Options Table 3: System Options - Telephone Menu 1. Change Password Enter existing password, enter new password, and confirm new password. 2. Set Management 1. Set Extension Change telephone extension number. 2. Remove Extension Specify extension to remove. 3. Reset Password Reset password on accessed telephone. 4. Upgrade View software version and/or confirm upgrade. Specify IP address of TFTP server host and start upgrade. 3.
Appendix A: Options Menus Table 4: System Options - Web Interface Menu 36 Change Admin Password Enter existing password, enter new password, and confirm new password. Set Management Sets & Operator Add or remove a telephone and its extension or select a new operator extension number. Software Upgrade Upgrade all sets and analog gateways in the network or upgrade only one telephone. Set Details View and change the extension number, name, and page zone. Reset the user password back to default.
Index Index A Announcement, through paging . . . Answering calls, ways to answer . . Applications overview . . . . . . . Auto Attendant, recording your name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 .11 . 5 23 B Broadcasting an announcement . . . . . . . . . . 29 C Call forwarding accessing user options . . . . . . disabling . . . . . . . . . . . . . enable forwarding to Voicemail . . forward all calls to dialed number .
Index O Operator enabling within Voicemail . . . . . redirection from Voicemail . . . . . specifying extension . . . . . . . Options button summary of menu items . . . . . . telephone menu items . . . . . . Options web, summary of menu items . Overview of telephone applications . . . . . of this guide . . . . . . . . . . . . . . . . . . 19 . . . . . . . 18 . . . . . . . 18 . . . . . . . 35 . . . . . . . 33 . . . . . . 34, 36 . . . . . . . . 5 . . . . . . . . 5 P Paging . . . . . . . . . . . . . . . . .
Index setting options through telephone buttons supported callers actions . . . . . . . . what callers hear . . . . . . . . . . . . Volume, adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 21 21 . 7 W Web-based administration interface viewing registration code . . . . . . . . . . . . 31 Z Zero redirect feature disabling . . . . . . . . . . . . . . enabling . . . . . . . . . . . . . . specifying Operator extension . . . .
Index 40 Avaya one-X Quick Edition Release 3.0.
