Avaya one-X™ Quick Edition Release 3.2 Telephone User Guide 16-601411 Release 3.
© 2007 Avaya Inc. All Rights Reserved. applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Contents Using one-X Quick Edition IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 Avaya one-X Quick Edition Release 3.
Using one-X Quick Edition IP Telephones Introduction Avaya one-X Quick Edition Release 3.
Using one-X Quick Edition IP Telephones Making Calls To make calls manually 1. Pick up the handset, or press SPEAKER, or press HEADSET. 2. Dial the number. To make a call using a speed dial You must first create speed dial entries (see Speed Dial on page 21). 1. Press OPTIONS and select Speed Dial. 2. Press the number that corresponds to the entry that you want to call.
Receiving Calls Receiving Calls To answer an incoming call Pick up the handset, or press SPEAKER, or press HEADSET. To answer or ignore a second incoming call Press Answer or Ignore while the telephone is ringing. If you choose to Answer, the first call is put on hold. Tip: Tip: When you have multiple incoming calls (more than three for the 4610 and more than four for the 4621) you must transfer, park, or place the active call on hold before you answer the next call.
Using one-X Quick Edition IP Telephones Transferring Calls To transfer a call and speak to the receiving party 1. With the calling party on the line, press TRANSFER. 2. When you hear the dial tone, dial the number, or press FrDir and select the number. 3. After the dialed party answers your call, announce the caller. 4. When you are ready to transfer the call, press TRANSFER. 5. Press Ok. To transfer a call without speaking to the receiving party 1. With the calling party on the line, press TRANSFER. 2.
Conference Calls Conference Calls You can create a conference call with three participants. Each of the other participants can, in turn, add one additional participant to the conference call for a maximum of five parties per conference call. To create a conference call with three participants 1. Call the first party. 2. When the call is answered, press CONFERENCE. 3. Press Dial and dial the number of the second party, or press FrDir and choose the number from a directory.
Using one-X Quick Edition IP Telephones Call Forwarding To forward calls to voicemail 1. Press CFwd. 2. Select All Calls or After 3 Rings. 3. Press Chg. 4. Select Voicemail. 5. Press Save. 6. Press PHONE/EXIT. To forward calls to a directory number 1. Press CFwd. 2. Select All Calls or After 3 Rings. 3. Press Chg. 4. Select Directory # or press the indicated dialpad key. 5. If you want to switch to your Personal directory, press MyDir. 6.
Zero-Redirect To disable call forwarding 1. Press CFwd. 2. Select All Calls or After 3 Rings. 3. Press Off, then Exit. To change the number of rings before forwarding 1. Press CFwd. 2. Select After 3 Rings. 3. Press Chg. 4. Press the - or + softkey to decrease or increase the number of rings. 5. Do one of the following: ● Press 1 to redirect calls to voicemail, and then select Save.
Using one-X Quick Edition IP Telephones Using Call Logs To view call log entries 1. Press OPTIONS. 2. Press Call Log. 3. Press PAGE LEFT and PAGE RIGHT to view the next or previous set of entries. To edit a call log number before you dial the number 1. Press OPTIONS. 2. Select Call Log. 3. Select the Line/Feature button beside the number that you want to edit/dial. 4. Press Edit#. 5. Press Bksp and use the dialpad to enter a different number. 6. Press Dial. To delete a single entry 1. Press OPTIONS. 2.
Using Voice Mail Using Voice Mail User Keypad Shortcuts The following table shows shortcuts available from the keypad after you enter the password. Key 1 Function 1 Listen to new messages. Main Menu 1 4 Listen to voicemail messages 1 Rewind. 2 Pause. 3 Fast forward. 4 Replay. 5 Envelope information. 7 Delete. 8 Reply. 9 Save. # Skip to the next message. * Return to main menu. Personal Options 1 Voicemail notification on or off. 2 Record name. 3 # Stop Recording.
Using one-X Quick Edition IP Telephones Key Function Stop recording. 1 Satisfied and store. 2 Listen to message. 3 Erase and re-record. 4 Add additional recording to the message. * Exit without changes and return to personal greeting menu. 4 Delete personal greeting and use standard greeting. 5 Change password. 6 Configure zero redirect. * * # 1 Turn on feature. 2 Turn off feature. 3 Change redirect number. * Return to personal greeting menu. Return to main menu.
Using Voice Mail To play a voicemail message 1. Press Vmail and enter the password, and then press Done. 2. Select the Line/Feature button beside the entry that you want to play. 3. Press Play and then pick up the handset. To listen to a voicemail message while the message is being recorded 1. When the caller begins to record a message, press Lstn. You can hear the caller speaking, but the caller cannot hear you. 2. To speak to the caller, press Answ.
Using one-X Quick Edition IP Telephones To record a personalized greeting 1. Press OPTIONS and log in to User Options. 2. Press Voicemail and then Record Greeting. 3. Lift the handset. 4. Press Rec, speak your greeting clearly, and select Stop. 5. Do one of the following: ● press Play to listen to your recording. ● press Save and then Ok if you are satisfied with the recording. ● press Rec again to re-record your greeting. 6. Press Exit. To delete a personalized greeting 1.
Using Directories Case softkey To change a character to upper- or lower-case. The first character in a line and the first character after a space are capitalized automatically. PAGE LEFT and PAGE RIGHT To move the cursor to the left or right without deleting a character. Bksp softkey To delete a character. 2 through 9 keys Press a key once to enter the first letter, twice for the second letter, three times for the third letter, and four times for the fourth letter.
Using one-X Quick Edition IP Telephones To edit an entry in your personal directory 1. Press Dir, then MyDir. 2. Select the Line/Feature button beside the entry that you want to edit. 3. Press Edit to modify the entry. 4. Press Next. 5. Optionally edit the number. 6. Press Next, Save, then Exit. To delete an entry from your personal directory 1. Press Dir, then MyDir. 2. Select the Line/Feature button beside the entry that you want to delete. 3. Press Del, then Exit.
Status Icon Meaning Off hook (on a call) On hook (available) All calls forwarded Busy, Do Not Disturb, Private Be right back Away In a meeting Note: Note: While you are on an active call, you can access the Corporate Directory to modify Status information. To add or remove a user status on your monitored list 1. Press Dir. 2. Select the Line/Feature button beside the entry that you want to add or remove. 3. Press StsAd to add to your monitored list or StsRm to remove from your monitored list.
Using one-X Quick Edition IP Telephones 2. Select My Status. 3. Press PAGE LEFT and PAGE RIGHT to view all status options. 4. Select the Line/Feature button beside your status choice. 5. Press Yes. To change or remove your status information 1. Press OPTIONS. 2. Select My Status. 3. Press PAGE LEFT and PAGE RIGHT to view all status options. 4. Select the Line/Feature button beside your current status. Select Auto to remove your set status. 5. Press Yes.
Speed Dial Speed Dial To view your speed dial list 1. Press OPTIONS and select Speed Dial. 2. Press PAGE LEFT and PAGE RIGHT to view all entries. To add a speed dial entry manually 1. Press OPTIONS and select Speed Dial. 2. Press Add. 3. Type a name for the Speed Dial entry. 4. Press Next. 5. Type a number. 6. Press Next. 7. Select the Line/Feature button beside any available Speed Dial number to assign the entry to the Speed Dial number. 8. Press Save then Exit.
Using one-X Quick Edition IP Telephones To copy an entry from a voicemail record 1. Press Vmail. 2. Type your voicemail password and select Done. 3. Select the Line/Feature button beside the voicemail record that you want to copy. 4. Press Copy then Speed Dial. 5. Select the Line/Feature button beside any available Speed Dial number. 6. Press Ok, then Exit. To edit a speed dial entry 1. Press OPTIONS, then select Speed Dial. 2. Select the Line/Feature button beside the entry that you want to edit. 3.
Accessing Telephone Applications and Options Accessing Telephone Applications and Options Softkeys and the OPTIONS button provide access to user-specific and system-wide options. Default Function Softkey Label 4610 SW IP 4621 SW IP Do not disturb n/a DND Retrieve a parked call. Retrv Retrv Call forwarding CFwd CFwd Directory Dir Dir Voicemail Vmail Vmail Log n/a Log Press the # key and then PAGE LEFT and PAGE RIGHT to display the IP address for the telephone.
Using one-X Quick Edition IP Telephones 2. Select Options and User Options. 3. Enter the password if password protection is enabled (initially enabled, the default password is 123456). 4. Select Reset Softkeys, then press Yes.
Accessing User Options Accessing User Options To access user options when password protection is enabled 1. Press OPTIONS. 2. Select Options and User Options. 3. Type the password (initially enabled, the default password is 123456). 4. Press Done. To access user options when password protection is disabled 1. Press OPTIONS. 2. Select Options and User Options. Setting Password Options To change your password 1. Access the User Options menu. 2. Select Password and then Change Password. 3.
Using one-X Quick Edition IP Telephones Adjusting the Volume Use Volume Up and Volume Down to adjust the handset, speakerphone, headset, or ringer volume. The volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds. Muting the Active Microphone ● Press MUTE. ● To activate the microphone, press MUTE again. Changing the User Language 1. Press OPTIONS. 2. Select Options and User Options. 3.
Setting the Call Waiting Tone 6. Select the Line/Feature button beside any ring pattern entry on the Select Ring Pattern menu to hear the tone. Press Play to hear it again. 7. Press Select to choose the ringer tone. 8. Press Exit. Setting the Call Waiting Tone 1. Press OPTIONS. 2. Select Options and User Options. 3. Type the password (initially enabled, the default password is 123456). 4. Press Done. 5. Select Call Waiting Tone. 6. Press ON to enable the waiting tone or OFF to disable it.
Using one-X Quick Edition IP Telephones Registration Information for Optional Features 1. Press OPTIONS. 2. Select Opt Features. 3. Select Email Fwd Options, WebAdm Sys Options, or Teleworker Options to display the registration code. 4. Press Exit. Web-based System Administration If your telephones are connected to the same network as the administration computer, you can configure system-wide options using the web-based administration interface.
Options Menus Telephone Options Table 2: Telephone Options - Main Menu 1. Options To log into user or system options. 2. Call Log View and clear incoming and outgoing log entries. 3. DND Enable and disable Do Not Disturb. 4. My Status Set your user status. 5. Paging Initiate a page. 6. Speed Dial Add, edit, and delete speed dial entries. 7. Optional Features View. 8. Set Details View. 9. Language View settings. Table 3: Telephone Options - Telephone User Option Menu 1.
Options Menus Table 4: Telephone Options - Web Interface Menu Change Password Enter existing password, enter new password, and confirm new password. Home Call Forwarding Enable, disable, and modify call forwarding settings. Do Not Disturb (DND) Enable and disable audio notification for incoming calls. Speed Dial Create, modify, and delete personal speed dial numbers. Incoming Calls View details, Clear, and Reset Missed Call Counter. Dialed Calls View details and Clear Log. Name Change name.
Index Index A D Applications overview . . . . . . . . . . . . . . . 23 Authorization code override restriction . . . . . . . . . . . . . . . . 6 Auto Attendant, recording your name . . . . . . . . 15 Directories deleting entries from Personal editing entries in Personal . . viewing entries . . . . . . . Display area entering text in . . . . . . . setting contrast level . . . . . DND (Do Not Disturb) enabling and disabling . . . . C Call answering . . . . . . . . . . . .
Index Overview of telephone applications . . . . . . . . . . . . 23 P Paging . . . . . . . . . . . . . . . . . Password changing, user options and voicemail . enabling or disabling user options . . . Personal directory adding entries manually . . . . . . . . copying entry from Call Log . . . . . . copying entry from Corporate directory . copying entry from Voicemail record . . deleting entries . . . . . . . . . . . . editing entries . . . . . . . . . . . . maximum entries . . . . . . . . . . .
Index supported callers actions user keypad shortcuts . . what callers hear . . . . Volume, adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13, 14 . . 13 . . 14 . . 26 W Web-based System Administration . . . . . . . . . 28 Z Zero redirect feature disabling . . . . . . . . . . . . . . . . . . . . .11 specifying Operator extension . . . . . . . . . . .11 Avaya one-X Quick Edition Release 3.
Index 34 Avaya one-X Quick Edition Release 3.
