PARTNER® Advanced Communications System Quick Reference Guide 518-456-804 Comcode 700217243 Issue 3 March 2002
Copyright 2002 Avaya Inc. All Rights Reserved Printed in USA Document 518-456-804 Comcode 700217243 Issue 3 March 2002 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Trademarks PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P, and SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries.
0 Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required. 5.
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Contents 1 Getting Acquainted Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 3 3 2 Installing Your System Overview . . . . . . . . . . . . . . . . .
Table of Contents Quick Reference Guide 5 Programming Telephone Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extension Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Acquainted Welcome This quick reference is designed to help you program the PARTNER® Advanced Communications System (ACS). It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to manage your system.
1 Getting Acquainted Quick Reference Guide Using these lines and extensions, you can add various devices and telephones to configure your system to meet your business needs (see the figure, “System Configurations,” that follows). For detailed information about PARTNER ACS hardware, see the PARTNER Advanced Communications System Installation, Programming, and Use guide.
Quick Reference Guide 1 Getting Acquainted System Capacity The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions: • PARTNER ACS Release 1.0 and 1.1 systems allow up to 15 lines and up to 32 extensions; however, these maximums cannot be achieved simultaneously. • PARTNER ACS Release 2.0 or 3.0 systems allow up to 19 lines and up to 40 extensions; however, these maximums cannot be achieved simultaneously.
1 Getting Acquainted Quick Reference Guide System Components System Description Components Processor Module Provides the software intelligence that controls the system’s features. It has jacks for three outside lines and eight enhanced tip/ring extensions. The processor also has two PCMCIA slots for ASA/DXD, PARTNER Voice Mail Release 3.0, or Remote Administration cards.
Quick Reference Guide 1 Getting Acquainted Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system. See the PARTNER Advanced Communications System Installation, Programming, and Use guide for more details.
1 Getting Acquainted 6 System Components Quick Reference Guide
2 Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Releases 5.0 or earlier. The information applies to all releases unless otherwise specified. The installation of the PARTNER ACS involves the following: • Evaluating the environmental requirements • Installing the control unit • Connecting lines and extensions • Installing the cover (Release 3.
2 Installing Your System Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges. See the PARTNER Advanced Communications System Installation, Programming, and Use guide for more details. Installing the Control Unit The stand-alone processor module or a carrier and its modules are referred to as the control unit. The control unit must always be wall-mounted.
Quick Reference Guide 2 Installing Your System Follow these steps to wall-mount the module(s): 1 Using the enclosed template, mark the screw locations on the wall. 2 Hold the processor module against the wall with the line and extension jacks facing left. Leave at least 1 foot (0.3 meters) clearance at the top, front, and right side, and at least 2 feet (0.6 meter) at the bottom and left side. 3 Insert a #8 sheet metal screw into the screw hole at the top of the processor module.
2 Installing Your System Quick Reference Guide Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the top and sides and 2 feet (0.6 meter) at the front and bottom to ensure proper ventilation.
Quick Reference Guide 2 Installing Your System • If you use a 1600 DSL module, it must be in the first slot on the left. The 012E, 308EC, and 206 modules must be to the left of any 400 and 200 modules. • PARTNER ACS Release 5.0 or later supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier. Install the Endeavor 362EC module(s) to the right of the 1600 DSL module, if one is installed, and to the left of all 400 and 200 modules. • In Release 5.
2 Installing Your System Quick Reference Guide • For a 5-slot carrier, label the line jacks on the other modules by starting with the leftmost module and ending with the rightmost module. Although a 1600 DSL module has only one line jack, it supports up to 16 lines. Therefore, the line jacks on the module to the right of a 1600 DSL module in a 5-slot carrier are numbered starting with “20.” 3 Label the extension jacks on the processor module, beginning with “10” at the topmost extension jack.
Quick Reference Guide 2 Installing Your System CAUTION: Batteries and battery cover are packaged in a separate box. If you are replacing batteries, the old batteries must be removed with the power on or the system’s memory will be lost. Follow these steps to insert the batteries: 1 Locate the battery compartment at the bottom of the PARTNER ACS processor module, below the extension jacks.
2 Installing Your System Quick Reference Guide Initializing the System To initialize the system, you must insert any PC Card before powering up the system. You must power down the system before you insert or remove a PC Card. Follow these steps to initialize a system: 1 If your PC Card comes with a write-protect tab, verify that the write-protect tab on the PC Card is not in the write-protected position.
Quick Reference Guide 2 Installing Your System 7 If this is the initial installation for a Release 3.0 system, follow these additional steps: a Check the LEDs to make sure that the processor is on steady green for at least 15 seconds. b Press f00ss#989 at extension 10 or 11. 25327. The system resets. You may proceed with the rest of the installation upon completion of the reset (about 20 seconds).
2 Installing Your System Quick Reference Guide Connecting Lines and Extensions If extensions are not wired to any modular jacks, call a qualified service technician. Use the following procedure to connect lines and extensions: 1 Test for a dial tone at the network interface jacks before connecting outside lines to the control unit. For the test, connect a tip/ring telephone to the first network interface jack. a Lift the handset and listen for a dial tone.
Quick Reference Guide 2 Installing Your System 10 Gather the line and extension cords hanging below the wire managers of the first two modules, and twist-tie or wire-wrap them. Repeat for the remaining cords. For the 5-slot carrier, place each bundle of wires in the indentations cut out of the bottom edge of the carrier. Installing the Cover If you have a 5-slot carrier in a system of Release 3.
2 Installing Your System Quick Reference Guide Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines–for example, answering machines, credit card scanners, and fax machines. Many tip/ring, single-line devices work with the system regardless of the manufacturer.
3 Setting Up Your System Overview This chapter explains the basics of programming and the programming of features involved in the setup of the system, including the programming of a voice messaging system. Refer to the PARTNER Advanced Communications System Installation, Programming, and Use guide for more detailed programming information. System Programming Basics After the control unit is installed, you set up the system by using a combination of the following two types of programming.
3 Setting Up Your System Quick Reference Guide • Telephone Programming allows telephones to be customized to meet individual users’ needs. There are two types of Telephone Programming, depending from where you program. – Centralized Telephone Programming–programming individual telephones from extension 10 or 11. – Extension Programming–programming an individual system telephone from the extension to which it is connected.
Quick Reference Guide 3 Setting Up Your System Programming Overlays To do System Programming, you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. (Overlays are provided with the system documentation.) You use the following special buttons while programming: • N and P cycle forward and backward through the programming procedures. You can use these buttons to select a procedure.
3 Setting Up Your System Quick Reference Guide Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. The following figure shows the relative location of buttons on each PARTNER telephone. For example, the button labeled E on the PARTNER-34D telephone in the figure is in the bottom row.
Quick Reference Guide 3 Setting Up Your System PARTNER-34D Phone Q R S M N O P G H I J K L A B C D E F Ext. Intercom Message Intercom PARTNER-18D/18 Phone Q R T S PARTNER-6 Phone T N O P I J K L E F G H A B C D Intercom Intercom Ext. D B Intercom Ext.
3 Setting Up Your System Quick Reference Guide Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1 Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. 2 To enter programming mode, press f00. s. Press s again. 3 Press 4 5 Specify a programming procedure in one of two ways: • Direct Method: Dial the code for that procedure.
Quick Reference Guide 3 Setting Up Your System Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming.
3 Setting Up Your System Quick Reference Guide Setting the Date, Day, and Time After supplying power to the control unit, use the following procedures to set the system clock: • System Date (#101) to set the month, day, and year • System Day (#102) to set the day of the week (for Release 2.
Quick Reference Guide 3 Setting Up Your System To change the System Day: 1 Press f00ss#102 at extension 10 or 11. 2 Change the day by entering the corresponding digit below or by pressing D until the day entry you want appears: • 1 = Sunday (factory setting) ✔ • 2 = Monday • 3 = Tuesday • 4 = Wednesday • 5 = Thursday • 6 = Friday • 7 = Saturday 3 Select another procedure, or exit programming mode. System Time (#103) Use this feature to set the time that appears on system display telephones.
3 Setting Up Your System Quick Reference Guide Automatic Daylight/Standard Times (#126) Available in Release 3.0 or later systems, this feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. If you are in an area that does not have daylight savings time, use the procedure below to turn off this feature. To change the status of Automatic Daylight/Standard Time: 1 Press f00ss#126 at extension 10 or 11.
Quick Reference Guide 3 Setting Up Your System Customizing Extensions Use the following features to customize an extension: • Coverage features – Line Coverage Extension (#208), to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line. – Call Coverage Rings (#116 or #320 [Release 3.
3 Setting Up Your System Quick Reference Guide • Call Waiting (#316), to identify tip/ring telephone extensions that can receive the system (not the local telephone company) call-waiting tone for a second incoming call when active on a call. • Outgoing Call Restriction (#401), to prevent the extension from making certain types of outgoing calls on all system lines. • Disallowed/Allowed List features – Disallowed List Assignments (#405), to assign one or more Disallowed Phone Number Lists to the extension.
Quick Reference Guide 3 Setting Up Your System Changing Settings to Support PBX or Centrex Services Your system may work behind a PBX or Centrex system. Consider the following when setting up your system to work effectively behind a PBX or Centrex system: • Recall setting • Dialing restrictions • Speed Dial and Auto-Dial numbers Recall Setting Set the Recall Timer Duration (#107) to match the setting used by your PBX or Centrex system (usually 800 msec, or “32”).
3 Setting Up Your System Quick Reference Guide Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on most systems), followed by one or more pauses, in the stored number. Emergency Phone Number List (#406) Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line.
Quick Reference Guide 3 Setting Up Your System Voice Messaging Systems Four voice messaging systems are compatible with your system. • PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port configuration. • The PARTNER MAIL VS Voice Messaging System (PMVS) resides in the control unit in a 2- or 4-port configuration.
3 Setting Up Your System Quick Reference Guide To program any of the other three voice messaging systems, perform the following tasks. See the PARTNER Advanced Communications System Installation, Programming, and Use guide for the procedures to program these tasks. • Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions (#505). • Set the Transfer Return Extension (#306) for each of the messaging system extensions to extension 10 (or other extension of your choosing).
Quick Reference Guide 3 Setting Up Your System Additional Voice Messaging System Programming Following are additional features used to program the communication system for a voice messaging system. See Chapter 9, “Using Auxiliary Equipment” in the PARTNER Advanced Communications System Installation, Programming, and Use guide for the procedures to program these tasks.
3 Setting Up Your System 36 Voice Messaging Systems Quick Reference Guide
4 Programming System Features Overview This chapter describes the programming of a few of the most commonly used system-wide features: • System Speed Dial • Dialing Restrictions and Permissions • Groups of Extensions A table listing all the system-wide features (designated by a # code) appears later in this chapter. System Speed Dial Program a list of up to 100 frequently-dialed numbers for the system by using System Speed Dial.
4 Programming System Features Quick Reference Guide To program System Speed Dial numbers: f00 at extension 10 or 11. Select a three-digit code by pressing f and dialing three digits 1 Press 2 between 600 and 699. 3 Enter the number. For example, to program 555-4757, press 5554757. To mark the System Speed Dial number to override dialing restrictions, precede the number by a *. For example, to mark the number 555-1001, press *5551001.
Quick Reference Guide 4 Programming System Features SECURITY ALERT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System telephones give you more protection against such misuse than single-line telephones. Therefore, you should install system telephones where restricting telephone use is important.
4 Programming System Features Quick Reference Guide 6 Do one of the following: • To change the telephone number you just entered, press r and repeat Steps 4 and 5. • To delete the telephone number you just entered, press r. • To add other telephone numbers to this list, press n and repeat Steps 4 and 5. • To create another list, press N + P and go to Step 2. 7 Select another procedure by using N + P, or exit programming mode.
Quick Reference Guide 4 Programming System Features 6 Select another procedure, or exit programming mode. Disallowed Phone Number Lists (#404) Use this feature to specify telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each.
4 Programming System Features Quick Reference Guide Disallowed List Assignments (#405) Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions. You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. To assign Disallowed Phone Number Lists to an extension: 1 Press f00ss#405 at extension 10 or 11. 2 Enter the number of the extension to be programmed. 3 Enter the list number (1—8).
Quick Reference Guide 4 Programming System Features To restrict an extension from making calls on a specific line: 1 Press f00ss#302 at extension 10 or 11. 2 At the Extension: prompt, enter the extension number to be programmed. 3 At the Line: prompt, enter the line number to be restricted at this extension. The current restriction appears. 4 To change the line restriction for this extension, press D until the appropriate value appears.
4 Programming System Features Quick Reference Guide Outgoing Call Restriction (#401) Use this feature to specify the types of outgoing calls that can be made on all lines at an extension. To identify the types of outgoing calls that can be made on all lines at an extension: 1 Press f00ss#401 at extension 10 or 11. 2 At the Extension: prompt, enter the number of the extension to be programmed.
Quick Reference Guide 4 Programming System Features Groups of Extensions Placing extensions into groups allows users to help each other in answering calls. You can set up the groups shown in the following table. Groups of Extensions Group... Description... Calling Group # 502 Group of extensions that can be called at the same time. Any user in the system can ring or page the entire Calling Group; the first extension to pick up the call is connected to the caller.
4 Programming System Features 46 Groups of Extensions Quick Reference Guide
5 Programming Telephone Features Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: • Centralized Telephone Programming–programming individual telephones from extension 10 or 11. • Extension Programming–programming an individual system telephone from the extension to which it is connected.
5 Programming Telephone Features Quick Reference Guide intercom line. This order can be changed, however, to accommodate your business needs. For example, a telemarketing firm with a WATS line (line 5) to reduce telephone expenses would set Automatic Line Selection for all telemarketers’ extensions to “05, 01, 02, 03, 04, Intercom.” This way the WATS line is selected first.
Quick Reference Guide 5 Programming Telephone Features Extension Name Display You can assign a name to an extension: up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call.
5 Programming Telephone Features 3 Press left Quick Reference Guide i. 4 Enter the two-digit code for each character you want to enter. For example, the name “Ed” is 3231. 5 If you make a mistake, press ! to clear the display. Repeat Step 4 to enter the correct name. 6 Program a button for this extension or exit programming mode. Line Ringing This feature determines how each outside line or pool assigned to an extension rings.
Quick Reference Guide 5 Programming Telephone Features 3 Press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display). 4 Continue programming, or exit programming mode.
5 Programming Telephone Features 52 Line Ringing Quick Reference Guide
6 Maintaining Your System Overview Once you have set up your system, you will need to maintain it. For example, changes in your business may require additional lines or extensions. And to prepare for emergencies such as power failures, you will want to back up all your customized feature settings so you can restore the system quickly.
6 Maintaining Your System Quick Reference Guide Backup and Restore You should back up the system programming periodically onto a Backup/Restore PC Card, especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. You can back up the programming automatically or manually. Occasionally you may have to restore programming from the backed-up file. • The PARTNER ACS Release 3.
Quick Reference Guide 6 Maintaining Your System Backup Programming–Automatic (#123) Use this feature to set up the automatic backup of all programming (except the system date, day, and time). When Backup Programming–Automatic is set to Active, the information is backed up at 2:00 a.m. on the first day of each month to a Backup/Restore PC Card.
6 Maintaining Your System Quick Reference Guide Backup Programming–Manual (#124) Use this feature to manually back up all the programming (except the system date, day, and time) to a Backup/Restore PC Card. To begin a manual backup of system settings: 1 Verify that only one Backup/Restore Card is in the processor module. 2 Press f00ss#124 at extension 10 or 11. If there is a problem, a message appears (see Chapter 7, “If Something Doesn’t Work” for explanations and corrective actions).
Quick Reference Guide 6 Maintaining Your System Restore Programming (#125) Use this feature to reinstate your system and telephone programming (except the System Day, System Date, and System Time) to the settings saved on a PC Card at the last system backup (manual or automatic).
6 Maintaining Your System Quick Reference Guide • If the date of the file (AUTO. mmddyy or MAN. mmddyy) indicates that this is not the file you intended to use, see the instructions packaged with the PC Upgrade card for how to install the Backup/Restore PC Card. • If the Backup/Restore PC Card is fresh from the factory, and no backups have been recorded on it yet, the filenames are MAN.****** and AUTO.******, respectively.
Quick Reference Guide 6 Maintaining Your System Battery Replacement The processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries.
6 Maintaining Your System Quick Reference Guide Using a PC Card Follow these steps to upgrade your system’s software with a PC card: CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10. 1 If you have a 5-slot carrier, move the carrier’s On/Off switch to the “Off” position (“O”). 2 For all types of installations, disconnect the power cord from the wall outlet.
Quick Reference Guide 6 Maintaining Your System 6 In Release 3.0 or later systems, the LEDs on the processor module (center slot) will alternate red/green while the upgrade is being performed. When the upgrade is finished, the LED will appear steady green. Make sure each module has a green LED in the same horizontal area, and that they all appear steady green. This indicates that each module is powered up. PARTNER ACS Release 5.
6 Maintaining Your System Quick Reference Guide 11 Tighten the screw on the lower front of the cover. Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 5.0 or later provides a firmware upgrade capability for the 1600 DLS and 012E modules which are equipped with programmable flash memory. The firmware to upgrade these modules can reside on either a Remote Access PC Card or on a Backup/Restore PC Card.
Quick Reference Guide 6 Maintaining Your System The firmware upgrade process occurs for one module at a time. After successful completion of the upgrade for one module, the system resets after 3 to 10 seconds and begins the firmware upgrade of the next module, if required. The firmware upgrades begin with modules in the left-most slot to the right-most slot of the carrier. Once a successful firmware upgrade as been completed for all modules, all power LEDs are steady green.
6 Maintaining Your System Quick Reference Guide 5 Before you insert the new module, make sure that the 1600 DSL module (if used) is in the leftmost slot and that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules. If you need to move a module to accommodate the new one, see “Replacing Modules” on page 65. PARTNER ACS Release 5.0 or later supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier.
Quick Reference Guide 6 Maintaining Your System 12 To replace the cover, grasp it by its upper edges and hold it squarely over the control unit. Place the cover over the modules and make sure it fits firmly in place. 13 Tighten the screw on the lower front of the cover. Replacing Modules Replacing system modules is similar to how the modules were installed into the control unit. The procedure varies slightly between the stand-alone/2-slot carrier configuration and the 5-slot carrier configuration.
6 Maintaining Your System Quick Reference Guide 4 For a 2-slot carrier configuration, do the following: a Remove the long screw at the bottom of the modules. b Remove the screws that attach the carrier to the modules. c Pull the carrier to the right to remove it. d Slide the top module to the left to disengage its interlocking mounting tracks from the processor module. If you are replacing the processor module, go to Step e. If you are replacing the top module, continue with Step g.
Quick Reference Guide 6 Maintaining Your System Replacing Modules in a 5-Slot Carrier Replacing a module in a 5-slot carrier involves many of the steps used in installing the modules. CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10. Follow these steps to replace a module in a 5-slot carrier: 1 Move the On/Off switch to the “Off” position (“O”). 2 Remove the power cord from the wall outlet. 3 For Release 3.
6 Maintaining Your System Quick Reference Guide 8 To insert the replacement, once the module is properly seated, firmly push the center of the module until the connectors on the module lock into place, and the module is attached to the rear of the carrier. For proper engagement of the connectors, the module must be inserted straight into the carrier. A slight click indicates the connectors are engaged. CAUTION: Do not force the module.
Quick Reference Guide 6 Maintaining Your System 15 Tighten the screw on the lower front of the cover. Changing System Settings If you are upgrading to PARTNER ACS Release 1.1 or 2.0 or later from an earlier release by using the PC Card upgrade, all of your system programming settings are converted to work with the new release. However, you may want to consider some additional programming for the features that are new in Release 2.0 and later systems.
6 Maintaining Your System Quick Reference Guide Adding New Lines How you add new lines to the system depends upon the type of extension you are adding them to. Key Extensions You can add individual lines to pooled extensions or add new lines to key extensions (all extensions in Key mode; in Hybrid mode, extension 10 and any extensions set to Key by using Line Access Mode (#301) are key extensions.
Quick Reference Guide 6 Maintaining Your System If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to add the line to an existing pool.
6 Maintaining Your System Quick Reference Guide Swapping Extensions If a user changes location but wants to keep the same extension number, you can make the change easily by changing the connection at the control unit. For example, if the users at extensions 29 and 32 switch offices, you can disconnect the modular plugs from those extension jacks in the control unit. Then reconnect the plug from 32 into extension jack 29 and the plug from 29 into extension jack 32.
7 If Something Doesn’t Work Overview This chapter gives you some tips for fixing common problems fast. Your Release Number The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or release: From a system phone with an LED display, press f 5 9. A display similar to the following appears for 15 seconds (your release number follows the R., the country code follows the C0). P ACS R3.
7 If Something Doesn’t Work Quick Reference Guide Clearing a Backup-Failure Alarm If you use Backup Programming–Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11. After correcting the problem that caused the failure, clear the Backup-Failure Alarm by following these steps: 1 Press f00ss#123. 2 Press 3 to choose Option 3, “Backup Alarm Cleared.
Quick Reference Guide 7 If Something Doesn’t Work 012E Module Power Management The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions. However, if too many large PARTNER telephones (such as the PARTNER-34D) are off-hook with speakerphone volume set to high levels, the power supply could be overloaded. Power management of the 012E module eliminates the power supply overload.
7 If Something Doesn’t Work Quick Reference Guide Telephone Problems Telephone Problems Problem... Check this... Telephone doesn’t ring Ringer volume may be too low. Do Not Disturb or Call Forwarding may be turned on. Line Ringing may not be set to Immediate. Telephone may be faulty; switch telephones and try again.
Quick Reference Guide 7 If Something Doesn’t Work Telephone Problems–Continued Problem... Check this... Intercom Autodialer doesn’t work Is the telephone cord plugged into the right jack of the DSS? Is the Intercom Autodialer plugged into an electric outlet? Telephone cord may be defective; switch cords and try again. Can’t record a call Two calls may already be recording. You may not have enough ports for Hunt Group 7. Make sure you have a four-port mail system.
7 If Something Doesn’t Work Quick Reference Guide Calling Problems Calling Problems Problem... Check this... Can’t make outside Is Forced Account Code Entry assigned to this extension? calls Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset it. Has someone changed the Outgoing Call Restriction for the extension? Did someone lock the extension with Station Lock? Use Station Unlock from extension 10 or 11 to unlock it.
Quick Reference Guide 7 If Something Doesn’t Work Calling Problems–Continued Problem... Check this... Calls are answered If Automatic System Answer and/or Direct Extension Dial automatically is turned on, turn it off. If an auxiliary device (fax, modem, voice messaging system, answering machine) answers when it should not; either: • Check the device and adjust it to answer on a later ring or turn off auto-answer. • Set the extension’s Line Ringing to Delayed Ring.
7 If Something Doesn’t Work Quick Reference Guide System Problems System Problems Problem... Check this... Call rings continuously, but no one at other end You may be using Automatic System Answer or Direct Extension Dial on a system that doesn’t support far end disconnect; call your local telephone company and find out if they support it. Calls on hold are disconnected Hold Disconnect Time (#203) setting may be too short.
Quick Reference Guide 7 If Something Doesn’t Work 1600 DSL Module Problems 1600 DSL Module Problems Problem... Check this... The connection between the 1600 DSL module and the service provider’s gateway is not working. The 1600 DSL module and the gateway used by the service provider are not communicating properly. Either something is faulty in the 1600 DSL module, or the configuration of the module does not match the configuration needed by the service provider’s gateway.
7 If Something Doesn’t Work Quick Reference Guide Tip/Ring Device Problems Tip/Ring Device Problems Problem... Check this... Tip/ring device does not answer Device does not recognize the distinctive ringing pattern used by the system. Set Distinctive Ring (#308) for that extension to Not Active. Tip/ring device does not dial out properly Device does not recognize the intercom dial tone generated by the system. Change the setting for Intercom Dial Tone (#309) for that extension to Machine.
8 System Programming Flow Charts System Programming Flow Chart–How to Use To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. • To Start System Programming: – Press f 0 0 – Press s s • To End System Programming: – Press f 0 0 Icon Description ✔ • To Use a Specific Procedure: = Button with lights required – Dial # and a three-digit procedure code.
System Flow Chart–System System Date Dial # 1 0 1 Dial the date (MMDDYY) System Day 2.0 or earlier Dial # 1 0 2 Dial 1=Sun ✔ 2=Mon 3-Tue, 4=Wed, 5=Thur, 6=Fri, 7=Sat System Time Dial # 1 0 3 Dial the time (HHMM-24 hr. military time) Number of Lines Dial # 1 0 4 Dial two digits (01–31) (R. 4.0) or, Dial two digits (01–19 (Prior R. 4.0), for # of outside lines assigned to every extension. 3 per ACS processor & 308EC module. 16 for 1600DSL module. 2 per 206 or 200 module ✔. 4 per 400EC module ✔.
System Flow Chart–System Speed Dial Numbers To program a number: Press f 00 to enter programming mode Press f Dial a three-digit code (600–699) Dial the telephone number—up to 28 digits including special characters. To “mark” it (to override restrictions), dial * before the telephone #.
System Flow Chart–Extensions Line Assignment Dial # 3 0 1 Dial a system extension # To remove all existing line assignments, press r before selecting a line Dial a line number Dial 1=Assigned ✔ 2=Not Assigned 3=Select Button then press a programmable button (to assign the line to that button). If you use option 3 after a line has been assigned, the line moves from the old button to the new button you select.
System Flow Chart–Extensions (Continued) Line Access Mode 2.0 Dial # 3 1 3 Dial a system extension # Dial 1=Pooled ✔ all extensions except 10 2=Key ✔ extension 10 only Press n to program another extension Call Waiting Dial # 3 1 6 Dial a system extension # Dial 1=Assigned 2=Not Assigned ✔ Press n to program another extension Pool Extension Assignment 2.
System Flow Chart–Dialing Restrictions and Permissions Outgoing Call Restriction Dial # 4 0 1 Dial a system extension # Dial 1=No Restriction ✔ 2=Inside Only (intercom) 3=Local Only (intercom and local) Press n to program another extension Toll Call Prefix Dial # 4 0 2 Dial 1=0/1 plus Area Code and # ✔ 2=Area Code and # only System Password Dial # 4 0 3 Dial four digits to set the password Disallowed Phone Number Lists Dial # 4 0 4 Dial a list # (1–8) Dial a list entry (01–10) To add entry: Dial the tele
System Flow Chart–Groups Pickup Group Extension Dial # 5 0 1 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to group 2=Not Assigned to group ✔ Press n to program another extension Night Service Group Extensions Dial # 5 0 4 Dial a system extension # Dial 1=Assigned to group 2=Not Assigned to group ✔ Press n to program another extension Calling Group Extensions Dial # 5 0 2 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to group 2=Not Assigned to group ✔ Press n to progr
System Flow Chart–Auxiliary Equipment Fax Machine Extensions Dial # 6 0 1 Dial a system extension # Dial 1=Assigned 2=Not Assigned ✔ Press n to program another extension Music-On-Hold Dial # 6 0 2 Dial 1=Active ✔ 2=Not Active Hotline Dial # 6 0 3 Dial the hotline extension # (not ext.
Centralized Telephone Programming Flow Chart–How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. • To Enter Programming Mode: – Press f 0 0 – Press s s c – Dial the extension number to be programmed.
Centralized Telephone Programming Flow Chart NOTE: Program Automatic Line Selection or Extension Name Display first...then Line Ringing.
Centralized Telephone Programming Flow Chart–Continued Contact Closure 1 Press f Press a programmable button Press f 4 1 Contact Closure 2 Press a programmable button Press f 4 2 Direct Line Pickup— Active Line Press a programmable button Press i 6 8 Direct Line Pickup— Idle Line Press a programmable button with lights Press i 8 Do Not Disturb Press a programmable button with lights Press f 0 1 Exclusive Hold Press a programmable button Press f 0 2 Group Calling—Ring/Page For ringing group: Press a pro
Extension Telephone Programming Flow Chart–How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: • To Start programming: – Press f 0 0 – The green light next to buttons on which lines or pools are assigned for the extension show the current Line Ringing settings. You can program the remaining buttons with telephone number, extension numbers, or system features.
Extension Telephone Programming Flow Chart Account Code Entry Press a programmable button Press f 1 2 Extension Name Display Press i Enter the character codes for the name (See table “Valid Character Entries”) Personal Speed Dial Numbers Press f Dial a two-digit code (80–99) Dial the phone number—up to 28 digits including special functions Auto Dial Numbers—Outside and Inside Press f 0 0 Press a programmable button To program an outside number: Dial the phone number—up to 28 digits including special func
Extension Telephone Programming Flow Chart–Continued Contact Closure 1 Press f Press a programmable button Press f 4 1 Contact Closure 2 Press a programmable button Press f 4 2 Direct Line Pickup— Active Line Press a programmable button Press i 6 8 Direct Line Pickup— Idle Line Press a programmable button with lights Press i 8 Do Not Disturb Press a programmable button with lights Press f 0 1 Exclusive Hold Press a programmable button Press f 0 2 Group Calling—Ring/Page For ringing group: Press a prog
