How to Use Your PARTNER® Phone 518-457-701 Issue 2 Comcode 700361330 May 2005
Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Preventing Toll Fraud “Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf).
Contents Basic Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Use the Hold Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Transfer a Call to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 System Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Personal Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 System Extensions Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Phone Functions Make a Call To make an outside call: 1 Press S, a line button, or lift the handset. 2 If required, dial the outside line code, usually 9, and then dial the telephone number. To make an inside call: 1 Press either i button. 2 Lift the handset, if desired. 3 Dial an extension. Answer a Call To answer an outside call or inside call: • Press the button for the line you wish to answer, lift the handset, or press S.
Transfer a Call to an Extension Basic Phone Functions Transfer a Call to an Extension 1 Press &. 2 Dial the extension number. 3 Perform one of the following steps: • To transfer the call without announcing it, hang up. • To announce the call before transferring it, wait for the called party to answer. When the called party answers, announce the call. To complete the transfer, hang up.
Basic Phone Functions Use Your Voice Mailbox Use Your Voice Mailbox To listen to your messages: • Press i 777. To have voice mail answer your calls immediately: • Press Do Not Disturb. Do Not Disturb must be programmed previously on a button. Join a Call in Progress A steady red light indicates a call in progress on another extension. You cannot join a call if Privacy is enabled or Automatic Extension Privacy is assigned at the other extension. 1 Press the button next to the red light.
Send Calls to a Covering Extension Basic Phone Functions Send Calls to a Covering Extension To use this feature, a voice mail system must be installed and administered in the PARTNER system, and your extension must be a subscriber to the voice mail system. 1 Press f 20. 2 Dial your extension number. 3 Dial the covering extension number. To send calls to the covering extension as soon as they start to ring, press Do Not Disturb. Do Not Disturb must be programmed previously on a button.
Basic Phone Functions Adjust the Display Contrast Adjust the Display Contrast The phone must be idle and the handset must be in its cradle when you adjust the display contrast. To adjust the display contrast: • To increase contrast, press * then press + or . • To decrease contrast, press * then press - or .
Advanced Phone Functions Screen Calls To listen to a caller leaving a voice mail message: • Press the programmed Call Screen button while the call is ringing. To screen all incoming calls: • Press the programmed Call Screen button. The steady green light indicates the call screening feature is activated. Record Calls This procedure requires special programming in your voice mail system. This feature is available on PARTNER ACS Release 3.0 or later systems using PARTNER Messaging R1.
Advanced Phone Functions Lock Your Extension Lock Your Extension To prevent unauthorized people from making outside calls from your extension while you are away: 1 Press f 21. 2 Dial a 4-digit code (0–9). 3 Redial the 4-digit code. This feature also prevents calls from being screened. To unlock your extension: 1 Press f 21. 2 Dial the 4-digit code used to lock the extension. Use Group Calling To make or transfer a call to all extensions in a Calling Group: 1 Press i. 2 Lift the handset.
Use Group Pickup Advanced Phone Functions Use Group Pickup To answer a call at any extension in a Pickup Group: 1 Press i. 2 Lift the handset. 3 Dial 12 66 and the group number (1–4).
Personalizing Your Phone Program Your Phone To program unused buttons to access frequently used system features, extensions, and phone numbers: 1 Press f 00. 2 Press the appropriate button. 3 Dial one of the following: • feature dial-code • phone number • for an inside extension, press i and dial the extension. See “Feature Dial Codes” on page 14 for a list of common features and dial codes. 4 Do one of the following: • To program another button, return to step 2. • To exit, press f 00.
Feature Dial Codes Feature Dial Code Account Code Entry f 12 + account code + f 12 f 19 to turn on and off f 20 + your extension and covering Background Music Call Coverage extension Call Forwarding/Call Follow-Me f 11 + your extension + extension where Call Recording f 24 to turn on and off you want your calls to ring This feature requires a button with lights. Call Screening f 25 You can program this button via Central Telephone Programming only.
Feature Dial Codes Feature Dial Code Save Number Redial To save a number: f 04 after dialing the number, but before hanging up To redial a stored number: f 04 f 15 Voice Mailbox Access i 777 Voice Mail Transfer f 14 Voice Cover How to Use Your PARTNER Phone 15
Speed Dialing System Speed Dial To use a system speed dial code: • Press f, then a 3-digit code. System speed dial codes are set by your system administrator. Personal Speed Dial To program your personal speed dial codes: 1 Press f 00. 2 Press f and select a 2-digit code between 80 and 99. 3 Dial the telephone number. 4 Repeat steps 2 and 3 for more numbers or, to exit, press f 00. To use your personal speed dial codes: • Press f, then the 2-digit code you selected.
Directories System Speed Dial Directory Name Code 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 Name Code 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 How to Use Your PARTNER Phone 17
System Speed Dial Directory Name 18 Directories Code 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 How to Use Your PARTNER Phone Name Code 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699
Directories Personal Speed Dial Directory Personal Speed Dial Directory Code Name 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 How to Use Your PARTNER Phone 19
System Extensions Directory Directories System Extensions Directory Name 20 Ext. How to Use Your PARTNER Phone Name Ext.
