User's Manual

Product Correction Notice # 1961H
PCN Template Rev .041213
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corrected the issue.
Customers with Avaya Aura® Call Servers and 1600 Series IP Deskphones should plan to upgrade the
Aura Call Server platform with 1600 Series Software Version 1.3.5 as the default 1600 Series Software
Version as soon as possible so that all phones are upgraded and maintained at this Software Version
or higher.
Customers with Avaya IP Office® Call Servers and 1600 Series IP Deskphones should plan to upgrade
to 1600 Series Software Version 1.3.5 as soon as possible, which was included as part of the IP Office
Service Packs 8.1.9 and 9.0.3 available from the Avaya Support portal since May 19, 2014.
Level of
Risk/Severity
Class 1=High
Class 2=Medium
Class 3=Low
Class 2
Is it required
that this PCN be
applied to my
system?
It is recommended that Customers and Partners upgrade all systems and 1600 Series IP Deskphones
to the most recent 1600 Series H.323 Software Version 1.3.5 or higher as soon as possible.
The risk if this
PCN
is not installed:
Customers will continue to be at risk for the rolling reboot issue and other issues on the 1600 Series
IP Deskphones until the units have been successfully updated to 1600 Series Software Release 1.3.5
(or SW R1.3.4.D).
Is this PCN for
US customers,
non-US
customers, or
both?
Global
Does applying
this PCN disrupt
my service
during
installation?
Upgrading Call Servers and 1600 Series IP Deskphones to the most recent 1600 Software Version
should be a planned activity to avoid service interruption.
Installation of
this PCN
is required by:
This PCN 1961H should be applied by Avaya Authorized Partners or Avaya Customers who have the
capability to upgrade IP Deskphone software on systems.
Release notes
and
workarounds
are located:
Additional information including Release Notes (Read Me Document), Administration documents, and
User Documentation is available on the Avaya Support portal at: http://support.avaya.com
 For 1600 Series customers attached to Avaya Aura® Call Server platforms, 1600 Series
Software Version 1.3.5 is the most current software (at the time this PCN 1961H was
originally published). At the Avaya Support page, choose ‘Downloads & Documents’, and
enter ‘1600 Series IP Deskphones’ and select ‘Release 1.3.x’ from the pull down menu. Then