User's Manual

Product Correction Notice # 1961H
PCN Template Rev .041213
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select Software Version 1.3.5 (or higher) to access the most current 1600 Series Software
Version for download.
 For 1600 Series customers attached to Avaya IP Office® platform, 1600 Series Software
Version 1.3.5 was available on May 19, 2014 with IP Office Service Packs 8.1.9 and 9.0.3. At
the Avaya Support page, choose ‘Downloads & Documents’, and enter ‘IP Office’ and select
‘Release 8.x or 9.x’ from the pull down menu. Then select the IP Office User CD file to access
1600 Series Software Version 1.3.5 for download. Note that IP Office customers running
older, un-supported software releases are not covered by this PCN, and are advised to
upgrade to a supported IP Office Service Packs as soon as possible.
What materials
are required to
implement this
PCN
(If PCN can be
customer
installed):
Avaya Partners and customers can access the 1600 Series IP Deskphone H.323 Software Version 1.3.5 (or
higher) at the Avaya Support portal, and follow the process steps that are described in the Product
Documentation to upgrade the Call Server and IP Deskphones to the latest Software Version.
To receive free of charge replacement units for 1600 Series IP Deskphones with product codes listed in
this PCN and which are in the Rolling Reboot state, customers should contact their Avaya Partner who
then should follow the instructions detailed under the ‘Provisioning Instructions’ section in Section 2 of
this PCN. Order codes for free of charge replacement units are below. Note that IP Office customers
running older, un-supported IP Office software releases are not covered by this PCN, and are advised to
upgrade to a supported IP Office Service Packs as soon as possible.
How do I order
this PCN
(If PCN can be
customer
installed):
Use the following Product codes to order free of charge replacement units and stands for 1600 Series
IP Deskphones that have gotten into the rolling reboot state described in this PCN. Customers should
order the Product Codes for a replacement phone and replacement phone-stand for the same model
as the defective unit they have. Customers will need to return the defective units through an RMA to
avoid being charged for the replacement units they’ve received.
Replacement units and stands will be sent in advance, and customers should return the defective
units including stands under an authorized RMA. If customers prefer to keep their existing phone
stands from defective units, then a replacement stand is not required and should not be ordered. If
local 5V AC adapters are used to power the existing 1600 Series phones, the customer should keep
their existing 5V power adapter since a replacement power adapter will not be sent.
1600 Series
IP Deskphone Model
Product Code
on Original IP
Deskphone
(Defective)
Product Code to
Order
for Free of Charge
Replacement Phone
Unit
Product Code
to Order for
Free of Charge
Stand
1603-I IP Deskphone
700476849
700476849
700415615
1603-I IP Deskphone (icon)
700508259
700508259
700415615
1603SW-I IP Deskphone
700458524
700458524
700415615
1603SW-I IP Deskphone (icon)
700508258
700508258
700415615
1608-I IP Deskphone
700458532
700458532
700415714
1608-I IP Deskphone (icon)
700508260
700508260
700415714
1616-I IP Deskphone
700458540
700458540
700415722
1616-I IP Deskphone (icon)
700504843
700504843
700415722