User's Manual

Product Correction Notice # 1961H
PCN Template Rev .041213
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Finding the
installation
instructions
(If PCN can be
customer
installed):
The Installation Instructions are included within the Administration documents for 1600 Series
located at: http://support.avaya.com,
For customers using the 1600 Series IP Deskphones with Avaya Aura®, go to ‘Downloads &
Documents, enter the Product as ‘1600 Series IP Deskphones, Release 1.3.x’, to access the Download
for Software Version 1.3.5 (or higher).
For 1600 Series customers attached to Avaya IP Office® platform, 1600 Series Software Version 1.3.5
was made available on May 19, 2014 with IP Office Service Packs 8.1.9 and 9.0.3. At the Avaya
Support page, choose ‘Downloads & Documents’, and enter ‘IP Office’ and select ‘Release 8.x or 9.x’
from the pull down menu. Then select the IP Office User CD file to access 1600 Series Software
Version 1.3.5 for download. Note that IP Office customers running older, un-supported software
releases are not covered by this PCN, and are advised to upgrade to a supported IP Office Service
Packs as soon as possible.
SECTION 1A – SOFTWARE SERVICE PACK INFORMATION
Note: Customers are required to backup their systems before applying the Service Pack.
How to verify
the installation
of the Service
Pack has been
successful:
To confirm that the upgrade has been successful, Software versions may be checked by using the About
Avaya function from the phone UI.
 From the phone UI – Verify .bin files with software matches what’s show for “Application” and
“Boot” for the minimum version of 1.3.5
 Press the “A” menu key  Select Network Information  Select Miscellaneous
o Scroll to the Application line and verify the string includes 1.3.5 or newer
(E.g. ha1616ua1_35.bin)
o Scroll to the Boot line and verify the string includes 1.3.5 or newer
(E.g. hb1616ua1_35.bin)
What you
should do if the
Service Pack
installation
fails?
Please escalate a ticket to the Avaya Global Services Support Team.
How to remove
the Service Pack
if malfunction
of your system
occurs:
Downgrade to the prior release, using the standard upgrade / process.
SECTION 1B – SECURITY INFORMATION
Are there any
security risks
involved?
N/A.