User's Manual

Product Correction Notice # 1961H
PCN Template Rev .041213
© 2014 Avaya Inc. All Rights Reserved.
Avaya – Proprietary & Confidential.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners.
Page 5 of 6
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Avaya Security
Vulnerability
Classification:
N/A
Mitigation:
N/A
SECTION 1C – ENTITLEMENTS AND CONTACTS
Material
Coverage
Entitlements:
Customers / Partners will receive free of charge replacement units for 1600 Series units that are
covered under this PCN that are in the Rolling Reboot state, since these are not recoverable in the
field.
Avaya Customer
Service
Coverage
Entitlements:
Avaya is issuing this PCN as installable by the customer. If the customer requests Avaya to install this
PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product
Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless
the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product
Correction Support offer.
Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the
customer current Per Incident charges unless the customer has purchased an Avaya Services
enhanced offer such as the Avaya Services Product Correction Support offer.
Customers under the following Avaya coverage:
-Full Coverage Service Contract*
-On-site Hardware Maintenance Contract*
Remote Installation
Current Per Incident Rates Apply
Remote or
On-site
Services Labor
Current Per Incident Rates Apply
*Service contracts that include both labor and parts support – 24x7, 8x5.
Customers under the following Avaya coverage:
-Warranty
-Software Support
-Software Support Plus Upgrades
-Remote Only
-Parts Plus Remote
-Remote Hardware Support
-Remote Hardware Support w/ Advance Parts Replacement
Help-Line
Assistance
Per Terms of Services Contract or coverage
Remote or
On-site
Services Labor
Per Terms of Services Contract or coverage
Avaya Product Correction Notice Support Offer
The Avaya Product Correction Support Offer provides out-of-hours support for