User's Manual

Product Support Notice © 2007 Avaya Inc. All Rights Reserved.
PSN#
PSN001240u
Original publication date: 12-Mar-2007. This is Issue #1, published 12-
Mar-2007.
Severity/risk level
Medium
Urgency
When convenient
Name of problem
IP Phones 46xx don't register to LSP when there are 29 or more gatekeepers(CLAN's) and LSP.
Products affected
4600 IP Telephones R2.4 through R2.7
Problem description
Communication Manager sends a maximum of 30 gatekeepers in the Alternate Gatekeeper List. The gatekeeper list can consist of all
clan's or clan's and LSP's. If there is a LSP defined in the Network Region, CM will send 29 clan gatekeepers plus the LSP. IP Phone
firmware 2.4 through 2.7 only accepts 29 gatekeepers. Because of this, the LSP will get dropped off the list in the IP Phone resulting
in the phone not being able to register to the LSP during a network outage.
Resolution
This has been resolved with IP Phone firmware R2.718. Escalate a case to SSE Appliances to obtain patch.
Workaround or alternative remediation
Remarks
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
n/a
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
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