User's Manual

Product Support Notice © 2008 Avaya Inc. All Rights Reserved.
PSN#
PSN001793u
Original publication date: 4-Feb-2008. This is Issue #1, published 4-Feb-
2008.
Severity/risk level
Medium
Urgency
When convenient
Name of problem
46xx with R2.8.3 SP1 may reboot if the top line of phone display has to display more than 40 characters.
Products affected
4610SW, 4620SW, 4621SW, 4622SW, & 4625SW R2.8.3 Service Pack 1
Problem description
If an agent logs into a 46xx phone with R2.8.3 SP1, and there are multiple skills assigned (> 10), the phone may reboot.
If the 46xx phone with R2.8.3 SP1, displays more than 40 characters on the top line of the display, the phone may reboot.
Resolution
This has been resolved in R2.869.
Workaround or alternative remediation
n/a
Remarks
n/a
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
n/a
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a