User's Manual

ManualsBrandsAvaya ManualsIP DeskphonesAvaya PSN #2182U

PSN #

PSN002182u

Original publication date: 8-Dec-08. This is Issue #1, published date: 8-

Dec-08.

Severity/risk level

Medium

Urgency

When convenient

Name of problem

Keypad becomes unresponsive on 1616 and 1608 IP Telephones.

Products affected

1616 and 1608 IP telephones.

Problem description

Randomly and intermittently, 1616 and 1608 IP phones will lock up, where the keypad becomes unresponsive. The issue has been

found to occur in call center environments, where the only way to bring the phone back into service is to perform a reboot by

unplugging and plugging back CAT 5 cable.

Resolution

This issue has been resolved with a firmware patch available from the link below.

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29.

vts.zip

Workaround or alternative remediation

n/a

Remarks

n/a

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29

.vts.zip

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

Summary of content (4 pages)

PAGE 1
Product Support Notice © 2008 Avaya Inc. All Rights Reserved. PSN # PSN002182u Original publication date: 8-Dec-08. This is Issue #1, published date: 8- Severity/risk level Medium Urgency When convenient Dec-08. Name of problem Keypad becomes unresponsive on 1616 and 1608 IP Telephones. Products affected 1616 and 1608 IP telephones. Problem description Randomly and intermittently, 1616 and 1608 IP phones will lock up, where the keypad becomes unresponsive.
PAGE 2
For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified. Avaya Support Contact Telephone U.S. Remote Technical Services – Enterprise U.S. Remote Technical Services – Small Medium Enterprise U.S.
PAGE 4
ADDITIONAL INFORMATION NEEDED WHEN YOU PUBLISH A PSN Authors are responsible for the accuracy and appropriateness of the information in this PSN. To help you fulfill this responsibility, Avaya Law provides a Checklist for Avaya Content Review. If the underlined link does not work, go to http://aok.avaya.com and search for document number 003807553. The checklist states, “It is a violation of Avaya corporate policy to release outside of Avaya Inc.