User's Manual

ADDITIONAL INFORMATION NEEDED WHEN YOU PUBLISH A PSN
Authors are responsible for the accuracy and appropriateness of the information in this PSN.
To help you fulfill this responsibility, Avaya Law provides a Checklist for Avaya Content Review.
If the underlined link does not work, go to http://aok.avaya.com and search for document number 003807553.
The checklist states, “It is a violation of Avaya corporate policy to release outside of Avaya Inc. any content
before confirming the content to the requirements of this checklist.”
Note: The fields marked with asterisk * is mandatory. Author must provide information in the mandatory fields.
Document Class
Known Issues and Solutions
Title
[PSN number plus Name of problem from first page]
Abstract
[default: same as Name of problem on first page]
Content Type
Product Support Notices
Taxonomy
Support/Support Documentation/Known Issue and Solutions
Review date*
April 30, 2009
Restrict*
Publish PSN in u, r1, r2 editions
u u edition is published on the Avaya support web site and viewable to all Avaya
customers.
r1 r1 edition is published on AOK Web site and viewable to only Avaya
BusinessPartners.
r2 r2 edition is published on AOK Web site and viewable to only Tier 3, Tier 4, and
development.
[Select the editions. For example, select u if you want to create a u edition. Select u and r1 if
you want a u and r1 edition, and select u and r2 if you want a u and r2 edition]
Keywords*
Lock up, 1608 lock up, 1616 lock up, keypad unresponsive
Customer(s), if any
Name of the customer(s) who has raised this issue (if applicable). Else enter n/a.
Avaya Region
[default: All Regions]
Country
[default: All Countries]
Author*
Robert Elinson
Offering IDs* (mandatory if there is an r1 or r2 edition):
[Refer Teamsite-Products-09-November-07.xls
(
https://aok.avaya.com/index.aspx?folderNumber=1153776703) on the AOK site for the
offering ID's also called Product ID.]
Portal Notification
Type
[default: same as Abstract]
Notification Content
[default: same as Abstract]
Note:
You can also refer to the Job Aid for Creating a Product Support Notice document CID133137 to know more about using the PSN
template.