User's Manual

Product Support Notice © 2009 Avaya Inc. All Rights Reserved.
PSN #
PSN002247u
Original publication date: 27-Jan-09. This is Issue #01, published date:
27-Jan-09.
Severity/risk level
Medium
Urgency
When convenient
Name of problem
Statically addressed 4690 loses VLAN ID after rebooting.
Products affected
4690
Problem description
When a statically addressed 4690 is rebooted, the VLAN ID that was programmed becomes cleared to zero after reboot.
Resolution
This has been resolved in a firmware patch, but requires a two step upgrade process. The links to both the firmwares are as follows:
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020309.zip
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020400.zip
Workaround or alternative remediation
n/a
Remarks
n/a
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020309.zip
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/4690PatchesAndSoftware/4690_020400.zip
Patch install instructions Service-interrupting?
4690 must upgrade to R2.3.9 first, before upgrading to R2.4.0. No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a