User's Manual

Product Support Notice © 2009 Avaya Inc. All Rights Reserved.
PSN #
PSN002237u
Original publication date: 19-Jan-09. This is Issue #01, published date:
19-Jan-09.
Severity/risk level
Medium
Urgency
When convenient
Name of problem
1608 does not support personalized ringing when active on a primary call appearance.
Products affected
The IP Telephones: 1603, 1608 and 1616
Problem description
IP Telephone 1608:
It is active on a primary call appearance, when an incoming call is alerting to a bridged call appearance, only standard ringing will be
heard. Personalized ringing is not supported under this scenario, given the hardware design profile of the 1608 for Everyday users.
IP Telephone 1616:
It supports personalized ringing of an incoming call to a bridged call appearance while the primary call appearance is active on a call.
IP Telephone 1603:
It is active on a primary call appearance, when an incoming call is alerting to a bridged call appearance, the 1603 will alert only
through the earpiece of the handset. When it does so, it momentarily interrupts the audio path of the first call.
The alerting that is heard on these phones also depends on the setting for Active Station Ringing on page 2 of the station form on
Communication Manager (CM). Ringing can be either set to silent, single, if-busy-single, or continuous. The other parameter to be
aware of with regards to bridged call appearances is Bridged Call Alerting which can be set to Yes or No.
Resolution
The work around is that the 1608 does support standard ringing if the phone is active on a primary call appearance.
Workaround or alternative remediation
Due to the hardware design profile of the 1608 for Everyday users, personalized ringing is not supported while it is active on a
primary call appearance.
Remarks
n/a
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
n/a
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a