Basic Call Management Reporting Desktop R2.4.
Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc.
Contents Release notes overview....................................................................................................... 3 What's New ......................................................................................................................... 3 Problems fixed .................................................................................................................... 4 BCMRD R2.4.1 (Build316) Installation Instructions ........................................................
Release notes overview BCMRD Release 2.4.1 aims to provide an essential platform refresh. The platform refresh will enable BCMRD to run on dual core/multi-core computing platforms. This Release Note includes: • Important information about the Avaya Basic Call Management Reporting Desktop (BCMRD). • Scenarios and the corresponding installation instructions and assumptions that you must consider while installing BCMRD. • The supported Communication Manager (CM) versions.
Problems fixed This section consists of the following table that provides the summary of the issue: Work Item Number Issue Description / Summary wi00251276 Historical absolute reports wizard is now localized to support all regional and language setting at Operating System level. wi00251305 Earlier the configuration wizard for scheduling the historical download would pop an error message "Invalid time format" several times before the wizard exited abnormally.
BCMRD R2.4.1 (Build316) Installation Instructions This section consists of the following table that provides the scenarios and the assumptions corresponding to the Installation instructions: Scenarios Scenario 1 Upgrade BCMRD on Dual core machine with BCMRD running on Dual core processor. Assumptions: BCMRD server client (R2.4 Build314 or R2.4 Build 315) is already installed. Sentinel driver compatible with the hardware system and Operating System is already installed. Installation instructions 1. 2. 3.
Dual Core to Single Core processor. Assumptions: BCMRD server and client (R2.4 Build314 or R2.4 Build315) already installed. Sentinel driver compatible with the hardware system and Operating System already installed. by using End Process in Task Manager: a. Omninames.exe b. ConnectionServer.exe c. BCMSVuClient.exe d. BCMSVuServer.exe 5. Reboot all the machines where BCMRD applications are installed. 6. Run the upgrade script named R2.4.1_Build316.bat from the media under folder BCMRD R2.4.1 Upgrade. 7.
"\BCMS Vu\Upgrade_log\log_316.txt" 7. Start the BCMSVu Server, configure the CM switch and check that the server is connected successfully to the respective CM. Check that the Server version is R2.4.1 (Build 316) by using the menu Help > About BCMSVu. 8. Complete the historical download. 9. Register the BCMSVu Client on the BCMSVu server. 10. Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server. Check that the client version is R2.4.
Technical Support If you are having trouble with BCMRD R2.4.1, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or Hardwarerelated problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4.
