User guide

Report Basics
5-16 About Wallboard Displays
About Wallboard Displays 5
In BCMS Vu, a Wallboard Display is a window on the PC screen that mimics
the behavior of an external wallboard. When you create a display on your
monitor, you can send it to be displayed on an external wallboard.
This section includes the following topics:
●
Categories of Wallboard Displays
●
Wallboard Display features
●
Types of wallboards
●
Sample Wallboard Display
●
Wallboard Display attributes.
Categories of Wallboard Displays 5
There are four categories of Wallboard Displays:
Split/Skill Summary
— Displays values of one or more data items over
one or more splits/skills. The data items you can choose for this report
are different from those in a Split/Skill Details Wallboard Display. See
“Wallboard Display Attributes” on page 5-20 for a list of these items.
Split/Skill Details
— Displays values of one or more data items for one
split/skill. The data items you can choose for this report are different
from those in a Split/Skill Summary Wallboard Display. See
“Wallboard Display Attributes” on page 5-20 for a list of these items.
Agent Summary
— Displays values of one or more data items for one
or more agents in one split/skill.
VDN Summary
— Displays values of one or more data items for
several VDNs.