User guide

BCMS Vu Real-Time and Historical Data Items
Chapter 9
Data Items — Historical Reports 9-17
Flow Out
(Continued)
Split/Skill If a call queued to three splits (for example, splits 1, 2, and 3,
with split 1 being the primary split) encounters a route-to
command that sends the call to another VDN, an outflow is
recorded in the statistics for split 1. If this other VDN queues
the call to splits 4 and 5 and the call is answered in split 4, an
answer is recorded in the statistics for split 4. However, no
inflow is recorded to the statistics for split 4. If the call is
answered in split 5, an outflow is recorded for the statistics
for split 4, and both an inflow and an answer are recorded in
the statistics for split 5.
Similarly, if a call queued to more than one split routes to
another split, an outflow is recorded to the statistics for the
primary split, but no inflow is recorded to the statistics for
the routed-to split.
Flow Out VDN The total number of calls that were routed to another VDN or
off of the DEFINITY system.
Once a call outflows, the system does not take further
measurements on the call for this VDN.
Group Trunk The trunk group number
Group
Name
Trunk The name that is administered for this trunk group. If no
name is administered, then this field is displayed as blank.
Incoming
Aband
Trunk Total number of incoming calls on this trunk group that
abandoned during this interval
Incoming
Calls
Trunk The total number of incoming calls carried by this trunk
group that ended during this interval
Incoming
CCS
Trunk The total holding time (usage) for incoming calls to the trunk
group during the specified reporting interval. The units are
expressed in hundred call seconds (CCS).
Data Item — Historical Reports
Data
Item
Report
Type
Definition