User guide

10-6 Resolving Problems
Troubleshooting
Historical Data Downloading Problems
Problem Probable Cause Action
Historical data not
updated and/or
Historical Reports have
no data.
Lost connection to the
DEFINITY system
Check the status of the
DEFINITY system and the
physical connections. If
necessary, connect to the
DEFINITY system.
Database location is
incorrectly specified.
Check location of database.
If database is in incorrect
location, correctly specify
the location. Refer to
Chapter 4, “Configuring
and Managing BCMS Vu
Software,”of BCMS Vu
Software User Guide (585-
217-102).
If database location is
correct and problem
persists, contact Lucent
Technologies.
Lack of proper user
permission
Be sure you have the
following permissions:
Display Admin and Maint
Data and System
Measurements.
Improper
username/password
Be sure you are using the
correct username/
password combination.
Try manual login on SAT.
There is no data in the
database for the
“Absolute” dates specified.
Verify that the “Absolute “
dates are correct.