User guide

Resolving Problems 10-7
Troubleshooting
Chapter 10
Historical data
downloads not
occurring at scheduled
times.
BCMS Vu user was shut
down at scheduled
download times.
Find out if BCMS Vu was
shut down at time of
scheduled download:
1. Log in to the DEFINITY
system.
2. Execute command list
history.
3. Verify that BCMS Vu user
was logged in at the
scheduled download
times.
If it was not logged in, make
sure it is always logged in at
scheduled download times.
If it was logged in at
scheduled download times,
make sure database location
is correctly specified. See
Chapter 4, “Configuring
and Managing the BCMS
Vu Software,” of BCMS Vu
Software User Guide (585-
217-102).
If database location is
correct and problem
persists, contact Lucent.
Historical Data Downloading Problems
Problem Probable Cause Action