User guide

10-8 Resolving Problems
Troubleshooting
For Windows 95:
Historical data
download (manual and
scheduled) “freezes” on
Split/Skill Data Table.
Microsoft DAO
installation failed.
Reinstall DAO:
1. Close all applications.
2. Insert the BCMS Vu CD-
ROM into the CD drive.
3. In the “BCMS Vu R2
Master Setup” window
select Exit.
4. In My Computer or
Explorer select the CD-
ROM drive.
5. In the folder
Server\dao\disk1,
double-click on
“setup.exe.”
The program will correctly
install DAO.
Historical Data Downloading Problems
Problem Probable Cause Action