User guide

Resolving Problems 10-9
Troubleshooting
Chapter 10
Historical Report Problems
Problem Probable Cause Action
Error message appears
on PC monitor: “list
bcms xxx day: Column
data in BCMS has
overflowed DEFINITY
system display
capacity.” Historical
Report indicates that an
agent was logged on
1092 min, 15 sec, but
agent was actually
logged on for a longer
period of time.
1092 min, 15 sec (18 hr, 12
min, 15 sec) is the longest
period of time that
DEFINITY system can
record.*
Make sure each agent has a
unique ID and logs out at
the end of each shift.
* This error is reported if the value of any data item overflows, that is,
becomes larger than the maximum value of the item that can be reported.
However, the chance of a field in a Historical Report overflowing (other
than a time field) is exceedingly small.
Each line of data in
historical data report is
duplicated on the next
line.
The database may be
fragmented.
Compact the database.
Refer to” Compacting the
Database” in Chapter 4.
Scheduled Historical
Report to print to file,
and it did not happen.
If you specify “Print to
file” when you schedule
the printing of Historical
Reports, when the time to
print arrives, the
program requests that
you enter a file name and
waits until one is
supplied.
Do not schedule a Historical
Report to print to a file.