User guide

10-14 Resolving Problems
Troubleshooting
Wallboard Problems
Problem Probable Cause Action
Reports and messages
do not appear on
Wallboard.
●
Wallboard is not
connected to the
specified port on the
specified PC.
●
Wallboard software is
not running on the PC
to which the wallboard
is attached.
●
Wallboard is not
properly registered.
●
Wallboard address is
not correct.
●
Wallboard has a poor
physical connection.
Correct problem.
Refer to “Installing a
Wallboard” in BCMS Vu
Software R2 Installation
Guide, (585-217-103), and
“Registering Wallboards”
on page 4-11.
Wallboard COM Port is
not activated in your PC
hardware configuration.
Consult your PC user guide
or its manufacturer’s
technical support to see
how to tell if your COM
Port has been disabled.
Wallboard is not
changing.
Data on wallboard
indicates zero value
and doesn’t update for a
long period of time.
Server lost connection to
the DEFINITY system.
Check connection on status
bar. Try to reconnect to the
DEFINITY system if the
connection is not active and
if the DEFINITY system is
still operational.
Make sure wallboard
software is running on the
PC to which the wallboard
is connected.