User guide

Introduction
1-10 Performance Considerations
Performance Considerations 1
There are three general criteria you should keep in mind when you use the
BCMS Vu software:
●
The larger the call center, the more disk space is required to store
historical data. For example, a small call center with one trunk group,
five VDNs, five splits/skills and ten agents using an interval of a minute
will require approximately 57 KB a day; a call center with three trunk
groups, ten VDNs, 20 splits/skills and 40 agents using an interval of a
half-hour requires approximately 400 KB a day. Refer to the formula on
page 1-6 for a better method of calculating historical data storage needs.
●
The more reports there are running, the slower real-time updates will
be.
●
Historical downloads take longer at larger call centers.
Help Escalation 1
If errors occur while you are using BCMS Vu software, take the following
steps to resolve the error:
1. Consult on-line help.
2. Refer to the “Troubleshooting” chapter to see if the error is discussed
there.
3. Contact your Lucent Technologies product distributor. In the United
States you can also call the Lucent Technologies Call Center Helpline on
1-800-242-2121.
Note
Each DEFINITY system type has a limit to the number of
simultaneous system management sessions that can be active at
any one time. Each BCMS Vu Server that is currently logged into
the DEFINITY system counts as one session.