User guide

IN-5
Index
Index
O
Omninames . . . . . . . . . . .10-5, 10-16, 10-42
Online Help
Client. . . . . . . . . . . . . . . . . . . . 3-16
Server . . . . . . . . . . . . . . . . . . . 2-18
Open Report menu . . . . . . . . . . . . . . .3-9
Open Report toolbar button . . . . . . . . . 3-13
opening a report . . . . . . . . . . . . 3-13, 7-36
Options menu
Client. . . . . . . . . . . . . . . . . . . . 3-10
Server . . . . . . . . . . . . . . . . . . . 2-12
Overflowed Calls Split/Skills Historical Report
6-3
Overflowed Calls VDN Historical Report . .6-3
P
pcANYWHERE . . . . . . . . . . . . . .1-8, 1-11
performance factors . . . . . . . . . . . . . 1-10
permissions required. . . . . . . . . . . . . .1-9
Print Current Report toolbar button . . . . 3-13
Print Report menu . . . . . . . . . . . . . . .3-9
Printer Setup menu. . . . . . . . . . . . . . 3-10
printing a report . . . . . . . . . . . . . . . 7-38
printing a report to a file. . . . . . . . . . . 7-40
problems
downloading (historical) data. . . . . . 10-6
historical reports . . . . . . . . . . . . . 10-9
miscellaneous . . . . . . . . . . . . . . 10-16
real-time reports . . . . . . . . . . . . 10-11
starting/connecting . . . . . . . . . . . 10-2
wallboards. . . . . . . . . . . . . . . . 10-14
problems, resolving . . . . . . . . . . . . . 10-2
R
real-time administration data updating . . 4-29
Real-Time Graph Reports . . . . . . . . . . .5-3
attributes. . . . . . . . . . . . . . . . . . .5-8
closing . . . . . . . . . . . . . . . . . . . 7-35
creating . . . . . . . . . . . . . . . . . . .7-2
maximum values . . . . . . . . . . . . . .5-7
opening . . . . . . . . . . . . . . . . . . 7-36
sample . . . . . . . . . . . . . . . . . . . .5-5
saving . . . . . . . . . . . . . . . . . . . 7-34
types of . . . . . . . . . . . . . . . . . . .5-4
Real-Time Pie Chart Reports . . . . . . . . .5-9
attributes. . . . . . . . . . . . . . . . . . 5-12
closing . . . . . . . . . . . . . . . . . . . 7-35
creating . . . . . . . . . . . . . . . . . . .7-7
opening . . . . . . . . . . . . . . . . . . 7-36
sample . . . . . . . . . . . . . . . . . . . 5-11
saving . . . . . . . . . . . . . . . . . . . 7-34
types . . . . . . . . . . . . . . . . . . . . 5-10
Real-Time Text Reports . . . . . . . . . . . 5-13
attributes . . . . . . . . . . . . . . . . . 5-15
closing. . . . . . . . . . . . . . . . . . . 7-35
creating . . . . . . . . . . . . . . . . . . 7-10
opening . . . . . . . . . . . . . . . . . . 7-36
sample. . . . . . . . . . . . . . . . . . . 5-14
saving . . . . . . . . . . . . . . . . . . . 7-34
types. . . . . . . . . . . . . . . . . . . . 5-14
recently used reports menu. . . . . . . . . 3-10
reconnecting to the DEFINITY system . . . 4-7
related documents. . . . . . . . . . . . . . . P-6
relative time . . . . . . . . . . . . . . . . . 7-31
repair database. . . . . . . . . .2-14, 2-16, 10-29
report display area. . . . . . . . . . . . . . 3-14
report properties. . . . . . . . . . . . . . . 3-13
Report Properties menu. . . . . . . . . . . 3-10
Report Properties toolbar button. . . . . . 3-13
reports. . . . . . . . . . . . . . . . . . . . . . 7-2
changing properties . . . . . . . . . . . 7-37
choosing the appropriate type . . . . . . 5-2
closing. . . . . . . . . . . . . . . . . . . 7-35
opening . . . . . . . . . . . . . . . . . . 7-36
printing . . . . . . . . . . . . . . . . . . 7-38
printing to a file . . . . . . . . . . . . . 7-40
saving . . . . . . . . . . . . . . . . . . . 7-34
See Wallboard Display Reports
See Historical Reports
See Real-Time Graph Reports
See Real-Time Pie Chart reports
See Real-Time Text Reports
See Time Trace Reports
types of . . . . . . . . . . . . . . . . .5-1, 6-1
requirements
administrative . . . . . . . . . . . . . . . 1-9
disk storage space . . . . . . . . . . . . 1-10
hardware . . . . . . . . . . . . . . . .1-6, 1-7
non-EAS installations . . . . . . . . . . . 1-9
permissions. . . . . . . . . . . . . . . . . 1-9
software. . . . . . . . . . . . . . . . .1-6, 1-7
resolving problems . . . . . . . . . . . . . 10-2
S
save report . . . . . . . . . . . . . . . . . . 3-13
save report as. . . . . . . . . . . . . . . . . . 3-9
Save Report As menu . . . . . . . . . . . . . 3-9
Save Report menu . . . . . . . . . . . . . . . 3-9
Save Report toolbar button . . . . . . . . . 3-13
saving a report . . . . . . . . . . . . . . . . 7-34
schedule Historical Reports . . . . . . . . 3-13
Schedule Historical Reports menu. . . . . 3-11
Schedule Historical Reports toolbar button 3-13
scheduling printing of Historical Reports. 7-39
sending a display to an external wallboard. 8-3