User guide

Report Basics
5-10 About Real-Time Pie Chart Reports
allowed in pie charts, and there is only one set of such attributes for Agent
Work State for Split/Skill, Agent Call Summary, and VDN Call Summary
reports.
Real-Time Pie Charts cannot be printed.
This section includes the following sub-sections:
●
Categories of Real-Time Pie Chart Reports
●
Sample Real-Time Pie Chart Report
●
Real-Time Pie Chart Report attributes.
Categories of Real-Time Pie Chart Reports 5
You can create three categories of Real-Time Pie Chart Reports. You
select the category of Real-Time Pie Chart Report in the first window of
the Graph Properties Wizard. The categories are:
●
Agent Work States for Split/Skill — Shows a full domain of agent
attributes for one split/skill
●
Agent Call Summary — Shows a full domain of attributes for one
agent’s work in one split/skill
●
VDN Call Summary — Shows a full domain of attributes for one
VDN.
Note
Real-Time Pie Charts update as fast as every ten seconds. Historical
data downloading takes precedence over the updating of real-time
data. Therefore, real-time reports update at a slower rate while
historical data are downloading from the DEFINITY system to the
historical database.
Note
The VDN summary is available only if the Vectoring feature
is administered on the DEFINITY system.