User guide

Report Basics
5-12 About Real-Time Pie Chart Reports
Real-Time Pie Chart Report Attributes 5
The following table lists the categories of Real-Time Pie Charts and the
attributes (data items) that are measured in each category. Data items are
defined in Chapter 9, “BCMS Vu Real-Time and Historical Report Data
Items.”
Agents Work States for
Agent Call Summary
Split/Skill Pie Chart Pie Chart
Total Available ACD Calls
Total ACD Ext In Calls
Total ACW Ext Out Calls
Total AUX
Total Extn
Total Other
VDN Calls Summary
Pie Chart
Abandoned Calls
ACD Calls
Calls Busy/Disc
Connected Calls
Flow Out
Creating a Real-Time Pie Chart Report 5
To create a Real-Time Pie Chart Report, refer to “Creating a Real-Time
Pie Chart Report” on page 7-7.