User guide

About Historical Reports
Chapter 6
Historical Report Attributes 6-7
Trunk Historical Report VDN Historical Report
Group Abandoned Calls
Group Name ACD Calls
Incoming Abandoned Average Abandoned Time
Incoming Calls Average Talk/Hold Time
Incoming CCS Average Speed of Answer
Incoming (Hold) Time Calls Busy/Disconnected
Outgoing Calls Connected Calls
Outgoing CCS Calls Offered
Outgoing (Hold) Time VDN
Outgoing Completed VDN Name
% All Busy % In Service Level
% Time Maintenance
Abandoned Calls Split/
Abandoned Calls VDN
Skill Historical Report Historical Report
Abandoned Calls Abandoned Calls
Average Abandoned Time Average Abandoned Time
Overflowed Calls Split/
Overflowed Calls VDN
Skill Historical Report
Historical Report
ACD Calls ACD Calls
Flow Out Flow Out
Split/Skill VDN
Split/Skill Name VDN Name
Scheduling Historical Reports 6
To schedule the printing of Historical Reports, refer to “Scheduling the
Printing of a Historical Report” on page 7-39.