User guide

P-2 Audience
Preface
Audience 0
You will find this user guide helpful if you are
●
A call center manager/server administrator who needs to store and
display data from a DEFINITY system.
This guide tells you how to
— Configure BCMS Vu software
— Manage the software
— Download historical data from the DEFINITY system
— Register clients so they can access the server
— Register wallboards
— Manage data
— Inspect the error log.
●
A split/skill supervisor who needs to review the present and previous
status of a call center.
This guide tells you how to
— Create real-time bar graphs, real-time pie charts, real-time text
reports, time traces, wallboard displays and Historical Reports
— Open previously saved reports
— Print text and Historical Reports
— Schedule printing of Historical Reports
— Set thresholds and alerts
— Resolve problems with operation of the software
— Respond to error messages.
This manual assumes that you are familiar with
●
Your computer
●
Microsoft
*
Windows
*
95, Windows 98, and Windows NT* 4.0 operating
systems
●
Standard Windows conventions, such as using the F1 key to activate
Help.
* Microsoft , Windows , and Windows NT are registered trademarks of Microsoft corp.