User guide

Conventions Used in This Document P-5
Preface
Preface
Conventions Used in This Document 0
The following conventions are used in this document:
Whenever there are several ways to perform a command (for
example, double-click on a file name or highlight the file name and
click on OK), the term select is used. You may choose either of the
methods.
Another example of different ways to do the same thing is either
selecting a command in a menu (for example selecting Save in the
File menu) or clicking on the corresponding toolbar button. In this
case you are instructed to select Save.
Bold type
Menu names, button names, option names, and
file paths on a disk are shown in bold type. For
example: “Select Save from the File menu.” “The
file is located in C:\Program Files\.” Sometimes
items are shown in bold type for emphasis.
Italics
Italics are used for trademarks, the exact wording
of file names, and the titles of referenced
documents. For example “BCMS Vu software
runs on Microsoft Windows.” “Look for the file
bcmsvuclient.” Sometimes words are italicized for
emphasis.
Mouse button
Unless the secondary mouse button is specified,
use the primary mouse button whenever you are
instructed to click or select an item.
Term in olog y
Standard call center industry terminology is used
in this document, as well as terms such as
split/skill, ACD, and AUX. For definitions of
terms used in this document, refer to the
Glossary.