User guide

Resolving Problems 10-21
Troubleshooting
Chapter 10
Real-Time reports do
not run on the client PC.
When DNS is used on a
Client with Windows 95
or 98, the Server must
have a line added to the
“Hosts” file.
(Continued on next
page.)
Edit the “host” file.
1. Using an editor, open
WINNT\System32\
drivers\etc\Hosts.
2. Insert the following line
(if it is not there already)
with the other “Hosts”
lines: <client IP address>
<tab><client PC Name>
.domain<tab>PC Name
For example, if the client
PC host name is
BCMSVuPC, the domain
is ABCINC.com and the
IP address is
123.123.123.123, add the
following line:
123.123.123.123<tab>
BCMSVuPC.ABCINC.
com<tab>BCMSVuPC
3. Save the file and exit the
editor.
Real-Time Report Problems
Problem Probable Cause Action