User guide

2-12 The BCMS Vu Server Main Window
BCMS Vu Server Basics
Options 2
The Options menu has the following items:
Menu Item Action
Configure
You configure your system using commands in
the Options|Configure menu. There are six
commands available:
• Switch Connection
• Downloads
• Wallboards
• Clients
• First Time
• Sharing Setup
With these commands you can administer the
connections to the DEFINITY system and register
Clients and Wallboards. See Chapter 4,
"Configuring and Managing BCMS Vu Software,"
to find out how to use these commands.
U
pdate BCMS
data
Downloads details of the internally measured
splits/skills, trunk groups, and VDNs used on the
BCMS system and those agents who can be
logged into the splits/skills.
NOTE: If the Vectoring feature is not
administered on the DEFINITY system, there will
be no VDN data.
Download
H
istorical Data
Starts an immediate download of historical data
from the switch.
If the DEFINITY system is reset, BCMS data will
be lost on the switch and will not be downloaded
to BCMS Vu. As a result, Historical Reports that
include a period when the switch was reset may
not display complete data. To be sure that you
retain as much of the data from the switch as
possible, you should use this menu item to
download the historical data once calls have
ceased, but before the switch is reset.