User guide

4-18 Configuring BCMS Vu from the Client
Configuring and Managing the
BCMS Vu Software
the set warning threshold values. The background color changes to
yellow when the item is outside the set caution threshold values.
●
In a Wallboard Display, a visual alert is indicated by the item text color
changing to red when the item is outside either of the set warning
threshold values. The item text color changes to yellow or amber when
the item is outside the set caution threshold values.
Palette settings do not affect wallboards.
●
In a Time Trace Report, the horizontal bands in the warning zones turn
to red when the item is outside the set warning threshold values. The
horizontal bands in the caution zones turn to yellow when the item is
outside the set caution threshold values.
Thresholds exist for the sole purpose of generating alerts.
After an alert has been triggered, it continues until the item value falls
within the threshold range, or until you reset the threshold value or disable
the alert.
You can define any or all of the following four limits:
High Warning If the value of the data item goes above this threshold, a
warning alert occurs.
High Caution If the value of the data item goes above this threshold, a
caution alert occurs.
Low Caution If the value of the data item goes below this threshold, a
caution alert occurs.
Low Warning If the value of the data item goes below this threshold, a
warning alert occurs.
The value of each item in the above list (except the first value) must be lower
in value than the item above it.
Maximum Values 4
Maximum values are used to scale graphs appropriately to the data you
expect. The number you specify as the maximum value determines the
maximum height to which a bar or trace will extend. You will probably
choose as a maximum value, a value that the data item often approaches but
seldom exceeds. For example, if the value of Number of ACD Calls, is often