User guide

Managing Miscellaneous BCMS Vu Functions 4-31
Configuring and Managing the
BCMS Vu Software
Chapter 4
Managing Miscellaneous BCMS Vu Functions 4
Downloading BCMS Data 4
BCMS Vu continually monitors real-time measurements for as long as it is
connected to the DEFINITY system. However, it downloads administration
and descriptive data, such as agent and split/skill names, only during a
historical data download.
If you want to download organizational and descriptive data at any other
time, do the following:
Select Update BCMS Data from the Options menu.
The Download Status indicator in the status bar shows the progress of the
download.
The following data, which is internally-measured on the DEFINITY system,
is downloaded to BCMS Vu:
●
Split/Skill names, numbers, and acceptable service levels
●
Agent names and numbers
●
BCMS/VuStats logical IDs (if Validate = Y on the DEFINITY system) for
non-EAS only
●
Split members for non-EAS only
●
Trunk Group names and numbers
●
VDN names, numbers, and acceptable service levels (if Vectoring = Y on
the DEFINITY system).