BCMS Vu™ Software R2 V3 Installation Guide 585-217-103 Issue 3 July 2001 0
© 2001 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation disclaimer Avaya Inc.
Any other equipment networked to your Avaya products. Trademarks BCMS Vu, Intuity Message Manager, CentreVu Agent, CentreVu Supervisor, and DEFINITY ONE are trademarks of Avaya; DEFINITY is a registered trademark of Avaya. All other product names mentioned herein are the trademarks of their respective owners. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States.
Software License Agreement DEFINITIONS l “Avaya” means Avaya, Inc. l “You”, “Your”, or “Licensee” means the person or business entity who purchased this License to use this Software or for whom such License was purchased. l “Software” means a software application that operates on a computer system that provides resources to Software. “Software” includes both “Server” software and “Client” software. l “Server” software provides requested information or applications to other (Client) software.
License Agreement LIMITED WARRANTY AND LIMITED LIABILITY 1. Compatibility. The Software is only compatible with certain computers and operating systems. THE SOFTWARE IS NOT WARRANTED FOR INCOMPATIBLE SYSTEMS. 2. Software.
License Agreement 5. Assignment. Avaya may without your consent or notice to You, assign this Agreement to an entity to which it transfers ownership of the Software. Upon the effective date of such assignment, You agree that Avaya shall be released and discharged from all obligations and liabilities under this Agreement.
License Agreement
Table of Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents of This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documents . . . . . . . . . . . .
Table of Contents Preliminary Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 Configuring a PC without a Network Interface Card (NIC). . . . . . . . . . . . 2-25 Chapter 3 Installing the Data Module, Hardware Key, and Remote Maintenance Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 5 Installing a Wallboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wallboard Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Wallboard . . . . . . . . . . . .
Table of Contents TOC-xii
Preface 0 Introduction Note 0 In this guide, the term “DEFINITY system” refers to: DEFINITY® ProLogixTM ; DEFINITY® ECS Generic 3 Version 4 (G3V4), R5, or later; and DEFINITY® ONETM Communications System R2 (DEFINITY ONE). The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu R2 Server, Client, and Wallboard software.
Preface Contents of This Document This book describes what you need to know to install the BCMS Vu software. The guide is organized into the following chapters: Chapter 1 Introduction Specifies the equipment required to run the BCMS Vu software and outlines the steps required to install it. Chapter 2 Administering the DEFINITY System and Configuring the Network Tells you what to do to the DEFINITY system so it can communicate with BCMS Vu Server software.
Preface Troubleshooting Problems Contains guidelines for responding to problems that may occur when you install the BCMS Vu software, the hardware key, the data module, and the wallboard.
Preface Conventions Used in This Document The following conventions are used in this document: Bold type Menu names, button names, option names, and file paths on a disk are shown in bold type. For example: “Select Save from the File menu.” “The file is located in C:\Program Files\.” Sometimes items are shown in bold type for emphasis. Italics Italics are used for trademarks, the exact wording of file names, and the titles of referenced documents. For example “BCMS Vu software runs on Microsoft Windows.
Preface Related Documents The BCMS Vu Software R2 User Guide contains instructions on how to use BCMS Vu software after successful installation. Data Module Documents The procedures in this installation guide assume that you have some familiarity with installing data modules. If you have never installed a data module before, you should be sure you have access to the appropriate data module documentation. The BCMS Vu software supports the 8400B Plus and the 7400B/7400B Plus Data Modules.
Preface P-6 Related Documents
Introduction IMPORTANT 1 1 Before you attempt to install the BCMS Vu software, be sure to look at and use the appropriate checklist in the section entitled “Installation Checklist” at the end of this chapter. This checklist is critical for helping you to perform all of the steps in the correct order.
Introduction This chapter is organized into the following sections: • About BCMS Vu Software • Differences between Release 1 and Release 2 of BCMS Vu • Differences between Release 2 Version 1, and Release 2 Version 2 of BCMS Vu • Differences between Release 2 Version 2, and Release 2 Version 3 of BCMS Vu • Overview of the Installation • Checking the BCMS Vu Software Package Contents • What You Need on Your PC • Upgrading from BCMS Vu Release 1 to BCMS Vu Release 2 • Software Required for M
Introduction BCMS Vu Software R2 and Connectivity to DEFINITY 1 • All DEFINITY systems provide LAN connectivity to BCMS Vu. DEFINITY ONE R2 or older also provides LAN access. • DEFINITY Prologix, DEFINITY G3V4 (load 64 or later), ECS R5 or later, also provide Data Module connectivity to BCMS Vu. BCMS Vu R2 Software Features Here are a some key features of BCMS Vu R2 software.
Introduction Operating Environment 1 BCMS Vu runs in the Microsoft Windows operating environment. The BCMSVu Server software runs on an IBM® compatible PC that is running the Microsoft Windows NT 4.0 Workstation or Server operating system. The BCMS Vu Client software runs on an IBM compatible PC that is running the Microsoft Windows 95, Windows 98, Windows 2000 Professional or Server, or Windows NT 4.0 Workstation or Server operating system.
Introduction • Access real-time data without each BCMS Vu program having a direct connection to a system management port on the DEFINITY system. • Create real-time pie chart graphs and time-trace graphs. • Print real-time text reports. • Schedule the printing of historical reports. • Send displays to wallboards connected to other PCs in the network. Wallboards need to be registered with but not physically connected to the Server PC.
Introduction Differences Between R2 Version 1 and R2 Version 3 of BCMS Vu 1 R2 Version 2 BCMS Vu introduces the support of LAN connectivity to the DEFINITY ECS and ProLogix platform. For more information, refer to the “serverreadme.txt” file on the CD-ROM. Overview of the Installation The steps to complete the installation and setup of BCMS Vu Software R2 are: 1. Administer the DEFINITY system. 2. Administer the network (required for the DEFINITY system) or standalone PC, if any. 3.
Introduction Checking the BCMS Vu Software Package Contents 1 • Program disk — your BCMS Vu Software R2 package should contain a CD-ROM with the software program. • Hardware Key — The hardware key must be labeled “R2.” There are three versions, which allow one, up to five, and up to ten Clients to be connected to the Server.
Introduction What You Need on Your PC 1 To install BCMS Vu Software R2, you must have at least the following hardware and software: For the BCMS Vu Server PC • A single-processor Pentium • Windows NT Server or Workstation with the appropriate Service Pack installed on the PC. • Windows 2000 Professional or Server. • 64 MB of main memory • Up to 500 MB (512,000 KB) of disk space* • A double-speed CD-ROM drive.
Introduction ❐ You may need other unused serial ports: – One to connect to a wallboard. This serial port must be an external port. ❐ A parallel port to connect the hardware key. A printer may be also connected to this port. ❐ The BCMS Vu Software R2 distribution CD-ROM. ❐ If using a data module, either an 8400B Plus or 7400B/7400B Plus that is capable of accessing the DEFINITY system. ❐ A DEFINITY system login name and password for access to BCMS.
Introduction ❐ 5 MB (5,120 KB) of free disk space. ❐ A double speed CD-ROM drive. ❐ A serial port for each external wallboard connected to the PC, or one port if the wallboards are daisy-chained. ❐ Windows 95, Windows 98, Windows 2000 Professional or Server or Windows NT 4.0 Workstation or Server with at least Service Pack 4 installed on the PC. ❐ The BCMS Vu Software R2 distribution CD-ROM. ❐ Optionally, one of the wallboards supported by BCMS Vu software.
Introduction Upgrading from R1 on Windows NT 4.0 to R2 Server We recommend that when you upgrade from BCMSVu R1 on Windows NT 4.0 to BCMSVu R2 Server, you do not remove BCMSVu R1, because you thereby preserves historical data, saved reports, and certain configuration parameters. We also recommend that you install the R2 Server software on the R1 PC where the historical database is located, although this is not required.
Introduction Upgrading from R1 on Windows 95 or Windows 98 to R2 Server 1 When you upgrade from R1 to an R2 Server, Windows NT 4.0 must be the operating system on the PC before you install R2. If R1 was installed on Windows 95 or Windows 98, you must install NT 4.0 on the PC before you install R2. Refer to “What you need on your PC” in this chapter. To upgrade from R1 on Windows 95 or Windows 98 to R2 Server, 1. Find the file entitled “histdb.
Introduction Changing R2 Server from Windows 95 or Windows 98 to Windows NT 4.0 1 Avaya does not support the use of BCMSVu R2 Server on Windows 95 or Windows 98. If you are presently running BCMSVu R2 on Windows 95 Windows 98, you must change the operating system to Windows NT 4.0 in order to receive continued BCMSVu service and support. To change R2 Server from Windows 95 or Windows 98 to Windows NT 4.0, perform the steps in "Upgrading from R1 on Windows 95 or Windows 98 to R2 Server" above.
Introduction • After you install BCMS Vu R2 software over BCMS Vu R1 software, you should remove the BCMS Vu R1 start icon from the Windows start menu. Instructions for this are at the end of the software installation procedures in Chapter 4. Software Required for Maintenance Contracts 1 In addition to installing BMCS Vu software, you need to install pcANYWHERE software on the same PC as the Server software.
Introduction Installation Checklist Note Before you attempt to install BCMS Vu software, be sure to look at and use the appropriate check list in this section. This checklist is critical for helping you to perform all of the steps in the correct order.
Introduction ❐ The names of all PCs to which you attach wallboards ❐ The addresses of all wallboards ❐ If using a data module, the COM Port used by the 7400 or 8400 data module that connects to the DEFINITY system (other than DEFINITY ONE). ❐ The names of PCs and associated COM Ports to which wallboards are attached ❐ If you are on a network, the network domain. Connecting to a DEFINITY system requires that the server PC be on the network.
❐ Install the Server software. See “Installing BCMS Vu Server Software” on page 4-2. Reboot the PC unless you are going to install the Client software on the Server PC later. ❐ Install the Client software, if appropriate. See “Installing BCMS Vu Client Software” on page 4-14. (Reboot after you install the Client software.) ❐ Start the Server software. See “Starting BCMS Vu Server Software” in Chapter 2 of BCMS Vu Software R2 User Guide. ❐ Set up the DEFINITY system connection.
Introduction ❐ Install the Client software. See “Installing BCMS Vu Client Software” on page 4-14. Reboot unless you are going to install Wallboard software on the Client PC. ❐ If a wallboard is connected to this Client PC and BCMSVu Server software is not installed on this PC, install the Wallboard software. See “Installing BCMS Vu Wallboard Software” on page 4-26. Reboot your PC. ❐ Start the Client software. See “Starting BCMS Vu Client Software” in Chapter 3 of BCMS Vu Software R2 User Guide.
Introduction Acceptance Criteria 1 ❐ The data module is installed (if using a data module). ❐ The network is configured properly. ❐ The DEFINITY system has been administered. ❐ pcANYWHERE is installed on the Server PC. ❐ BCMS Vu Server software is installed. ❐ BCMS Vu Client software is installed. ❐ The DEFINITY system is registered with the Server. ❐ All clients are registered with the Server. ❐ A historical data download has been performed from the Server.
Introduction 1-20 Acceptance Criteria
Administering the DEFINITY System and Configuring the Network 2 2 This chapter explains certain administrative tasks you must do before you install BCMS Vu software. Specifically, it tells you how to: • Administer the DEFINITY system • Administer the DEFINITY system to support the data module (if appropriate) • Configure your network or stand-alone PC.
Introduction Administering the DEFINITY System Connecting the Components Note The Server PC can be located in the DEFINITY system equipment room or it can be anywhere in the building that is convenient to the user. If you are using the data module, we recommend that you administer the DEFINITY system and data module, using the instructions in this chapter, before you physically connect the data module to the PC and DEFINITY system.
Introduction BCMS Vu server connected to the DEFINITY system via Data Module PC with BCMS Vu Administering the DEFINITY System 2-3 Chapter 1 The following diagrams show the connections required for the components of BCMS Vu. The first diagram depicts the BCMS Vu server connected to the DEFINITY system via the data module, and the next diagram depicts the BCMS Vu server connected to the DEFINITY system via TCP/IP LAN.
Introduction BCMS Vu server connecting to the DEFINITY system via TCP/IP LAN DEFINITY SYSTEM PC with BCMS Vu and pcANYWHERE to analog DID ext port to analog CO business line RS-232 cable analog line Modem (can be internal to PC) Connect analog line from modem to one of these connections Installing an Analog Line An analog line is required for remote maintenance using pcANYWHERE. The analog line can be a DID extension on the DEFINITY system or a central office line.
Introduction Administering The examples of screens in the following procedures are taken from a V5 DEFINITY system. If you have a different DEFINITY system, you will see slightly different screens. Refer to your DEFINITY system administration manual.
Introduction BCMS Vu Login and Password This login and password is used by BCMS Vu to login to the DEFINITY system and download data. Add a new login and password in the DEFINITY system with the following command (this must be done with a customer’s login): Command:add login bcmsvu (case sensitive) Record this login and password because you will need it when you configure BCMS Vu.
Introduction If • Password aging for the BCMS Vu logon is in effect on the DEFINITY system and • Aging is in effect for the login that BCMS Vu Server uses to access the DEFINITY system and • The password expires, you must change the password on the DEFINITY system and in BCMS Vu Server for that login. To eliminate this problem altogether, you may turn off password aging on the DEFINITY system “add login” form. To do this leave the password aging field in the next screen blank.
Introduction Use the change permissions command and make sure the following fields (in bold type) are set to yes (“y”). change permissions bcmsvuPage 1 of 1 COMMAND PERMISSION CATEGORIES Login Name: bcmsvu COMMON COMMANDS Display Admin. and Maint.
Introduction In a traditional ACD (non-EAS) environment, BCMS/VuStats LoginIDs are USED MOSTLY when the customer has more than one agent using the same telephone set and wants to track each agent’s BCMS information separately. If the customer does not have this need, we recommend that this optional feature be set to no. The VuStats feature (turned to yes on customer options) can still be used, even though this field is set to no; only the recommended BCMS/VuStats LoginIDs will not be used.
Introduction Set the following two options as shown when you do not use BCMS logins.
Introduction If the customer does need the BCMS Agent Login ID feature, set the options as shown in the following window: Verify that BCMS/VuStats LoginIDs is set to ”y.” If it is not, call Avaya.
Introduction display system parameters customer-optionsPage 1 of 2 OPTIONAL FEATURES G3 Version: V4Maximum Ports: 2800 Logged-in ACD Agents: 500 Abbreviated Dialing Enhanced List?yCall Work Codes:n A/D Grp/Sys List Dialing Start at 01?nCAS Branch?n ACD? yCAS Main?y AT&T Adjunct Links?nDCS (Basic)?y Answer Supervision by Call Classifier?nDCS Call Coverage?y ARS? yDTMF Feedback Signals for VRU?n ARS/AAR Partitioning?yEmergency Access to Attendant?y ASAI Interface?nExpert Agent Selection (EAS)?n ATMS? n
Introduction change bcms-vustats loginIDsPage 1 of 2 BCMS/VuSTATS LOGIN IDS Login ID 1: 7701 Name Login IDName John Smith17: 2: 18: 3: 19: 4: 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27 12: 28 Administering the DEFINITY System 2-13 Chapter 1 Assigned Members: 1 of 400 administered
Introduction Administering the DEFINITY System to Support the Data Module 2 The data module can be used with DEFINITY ProLogix or DEFINITY System G3 V4, R5 or later. It cannot be used with a DEFINITY ONE System. For a DEFINITY ONE system, go to the next section, “Configuring a Network.” Data Module without a Telephone The following form shows the software translation for a data module without a telephone. The data extension and port must be assigned by the local account team or customer.
Introduction Data Module with a Telephone 2 When you change the data module field to yes on the station form, an additional page is added to the station form. The station extension, port, and data extension must be assigned locally.
Introduction Page 4 STATION DATA MODULE Data Extension: Name: BCC: 2 ITC: restricted BCMS VuCOR: 1COS: 1 TN: 1 ABBREVIATED DIALING List 1: SPECIAL DIALING OPTION: ASSIGNED MEMBER (Station with a data extension button for this data module) Ext 1: 2-16 Administering the DEFINITY System to Support the Data Module
Introduction Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r 2 To determine if a hunt group has been administered, issue the following command: list hunt-group If you find a hunt-group with the name “netcon” or “system ports,” record the group extension number being used. You will use this later to configure BCMS Vu. The hunt group number, extension, and members are determined locally by the account team or customer.
Introduction display hunt-group 20 Page 3 of 10 HUNT GROUP Group Number: 20Group Extension: 2199Group Type: ucd Member Range Allowed: 1 - 200AdministeredMembers 1/4 (min/max): Total Administered Members:(4 if netcon) (8 if system ports) GROUP MEMBER ASSIGNMENTS Ext Name ExtName 1 2191 14: 2: 2192 15: 3: 2193 16: 4: 2194 17: 5: 18: 6: 19: 7: 20: 8: 21: If you do not find a hunt-group with the name “netcon” or “system ports,” issue the following command to find them: list data and add
Introduction For netcon channels list data-module Ext. Port TypeNameCOSCORTN 2191 01BXX01 netcon 1 11 2192 01BXX02 netcon 1 11 2193 01BXX03 netcon 1 11 2194 01BXX04 netcon 1 11 2195 01AXX01 netcon 1 11 ISN You may see eight netcon channels. Four are true netcon channels and four are maintenance netcon extensions. Use the netcons that begin with the port address of ‘01A.’ For system ports list data-module DATA MODULES Ext.
Introduction Configuring a Network 2 Connecting to a DEFINITY System requires the server PC to be on a network and able to communicate with the DEFINITY using a LAN. Preliminary Considerations Note Unless otherwise noted, every item refers to PCs operating with either Windows 95, Windows 98, Windows 2000 Professional or Server, or Windows NT 4.0. ❐ Be sure the PC on which Client software will be installed is connected to the same network as the Server PC.
Introduction (Windows 2000 or Windows NT 4.0) Enable DNS for Windows Resolution. Configuring ❐ 2 DNS is not required. However, if you decide to enable DNS, configure it correctly: ❐ The name in the “Host” field on the Server PC must be the same as the name of the Server. The name in the “Host” field on the Client PCs must be the same as the name of the Client. ❐ The entry in the “Domain” field should be the same throughout the network.
Introduction If TCP/IP is installed, a window appears describing the configuration. If TCP/IP is not installed, you receive an error message. If you receive an error message, go into Start/Settings/Control Panel/Network and add TCP/IP Protocol. (You may need the Windows installation disk.) ❐ ❐ In the list of installed network components, highlight “Network Adapter” and select Properties.
Introduction ❐ ❐ To avoid possible problems, we suggest that the workgroup be the same for all BCMS Vu PCs. ❐ “Computer Description” is optional. (Windows 95 or Windows 98) Select Share-level access control. * These are typical settings ** On a Novell Network you may set this to Novell Interware Client.
Introduction Windows 98 install this file in the Windows\System\ directory. In Windows NT 4.0 install this file in the Winnt\system32\ drivers\etc\ directory. Note ❐ You must update this file on every PC on which it is installed if BCMS Vu Server name information or IP address changes. Administer Windows NT 4.0 Users: All BCMS Vu Client users must also be administered as Windows Users on the Server (using the Windows NT User Manager utility).
Introduction 3. After you install and run BCMS Vu Server software, verify that the BCMS Vu shared folder, “VuShare,” can be seen from all Clients.
Introduction ❐ ❐ Identification ComputerName bcmsvu Domain: WORKGROUP Services: NetBIOS Interface: NetBT RPC Configuration: Name Service Provider: Windows NT Locator Network Address: None Security Service Provider: Windows NT Security Service 2-26 Configuring a Network
Introduction Protocols: ❐ NetBEUI Protocol: ❐ TCP/IP Protocol: ❐ No properties IP Address: Adapter: MS Loopback Adapter: Frame Type 802.3 Select Specify an IP address IP Address: 123.123.123.123 Subnet Mask: 255.255.255.0 Default Gateway 123.123.123.123 Advanced: ❐ ❐ PPTP Filtering: Disabled Security: Disabled DNS: Host Name: bcmsvu Domain: WORKGROUP DNS Service Search Order: None Domain Suffix Search Order: None Wins Address: Adapter: MS Loopback Adapter: Frame Type 802.
Introduction ❐ ❐ DHCP Relay: Seconds thresholds: 4 Maximum hops: 4 DHCP Servers: None Routing: IP forwarding: ❐ Adapters: ❐ Bindings: Disabled MS Loopback Adapter: Frame Type 802.3 Select “all services.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 3 3 Introduction 3 This chapter describes how to install one of the approved data modules and how to install a BCMS Vu hardware key. The sections of the chapter are as follows: • Installing a 7400B/7400B Plus Data Module • Installing an 8400B Plus Data Module • Installing a BCMS Vu hardware key • Installing a telephone line for remote maintenance. Note The data module does not apply to DEFINITY ONE systems.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Note The hardware key is connected to a parallel port on the Server PC. Installing the Data Module 3 A digital line is required to connect either the 7400B/7400B Plus (4-wire digital port only) or 8400B Plus (2-wire digital port only) data module to the DEFINITY system. Refer to “Administering” on page 2-5 for data module translations.
Installing the Data Module, Hardware Key, and Remote Maintenance Line To install a 7400B/7400B Plus Data Module, you need the following: • One 7400B/7400B Plus Data Module • One EIA-232-D cable • One D8W cord • One 7400B/7400B Plus Data Module Power supply • If the communications port on your PC has nine pins, you also need an M25/F9 Adapter.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Remove the top access panel of the 7400B/7400B Plus as follows: 1. While applying a gentle lifting pressure at the rear edge of the access panel, insert the tip of a ball-point pen or other suitable device into each of the two tablock holes in the rear panel to release the locking tabs. 2. Lift and remove the access panel. 3.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Connecting the EIA-232-D Cable 3 Chapter 3 The cable connections to the 7400B/7400B Plus data modules are shown in the following figure. Connect the EIA-232-D cable between the 7400B/7400B Plus and the PC as follows: 1. Insert a male connector of the EIA-232-D cable into the connector labeled “Port 1” on the rear panel of the 7400B/7400B Plus. Tighten both connector retaining screws.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 2. If the communications port connector on the PC has nine pins, do the following: a. Plug the remaining end of the cable into the 25-pin portion of the M25/F9 Adapter. b. Plug the 9-pin portion of the M25/F9 Adapter into the EI-232--D Connector Interface on the communications port. Tighten both connector retaining screws.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Power Up 3 When you first apply power to the 7400B/7400B Plus, the unit carries out a self-test to determine that it is in working order. The progression of the self-test is indicated by the sequential left-to-right lighting of the front-panel LEDs. When the self-test completes, the LEDs labeled POWER/TEST and TR will remain lit and all other LEDs will go out.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Cables with an earlier RS-232-C designation will also work. Connecting the EIA-232-D Cable 3 Connect the EIA-232-D cable between the 8400B Plus and the PC as follows: 1. Insert the male connector of the EIA-232-D cable into the connector labeled “Port 1” on the rear panel of the 8400B Plus. Tighten both connector retaining screws. 2.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Connecting the DCP Type D8W Cord 3 If the data module will receive power from the phone jack, do the following: 1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Insert the other end of the D8W telephone cord into the DEFINITY system telephone wall jack, as shown in the following figure.
Installing the Data Module, Hardware Key, and Remote Maintenance Line If the data module will receive power from a separate KS-22911 power supply, do the following: 1. Insert one end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Connect the other end of the D8W telephone cord to the lower socket of a 400B2 adapter as shown in the following figure. .
Installing the Data Module, Hardware Key, and Remote Maintenance Line If the data module will receive power from a separate MSP-1 power supply, do the following: 1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Connect the other end of the D8W telephone cord to the socket labeled PHONE on the MSP-1 power supply as shown in the following figure.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 3. Insert the AC connector of the power supply unit into an appropriate AC outlet. Caution Be certain that the AC outlet to which you connect the power supply is unswitched (not controlled by a wall switch or light dimmer). Installing an 8400B Plus Data Module without a Telephone The 8400B Plus options must be set with a terminal (715 BCS system administration terminal) or PC with terminal emulation. Windows NT 4.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Power Up 3 When you first apply power to the 8400B Plus, the unit carries out a self-test to verify that it is in working order. During the self-test, both LEDs will remain lit. When the self-test is complete, the green LED will go off. If the self-test passed, the red LED will remain lit. This indicates that the unit is installed and ready for use. If the self-test failed, the red LED will flash three times and then remain lit.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing a Hardware Key Note 3 You must install the hardware key before you try to start BCMS Vu Server software. To install a hardware key on a BCMS Vu Server PC, 1. Turn off the BCMS Vu Server PC. 2. Disconnect the printer cable from the parallel port on the PC (if one is connected). 3. Connect the hardware key to the parallel port connector on the PC. Refer to the following figure.
Installing and Removing BCMS Vu Software 4 4 Introduction 4 This chapter tells you how to install and remove BCMS Vu software. Topics covered are • Installing and removing BCMS Vu Server software • Installing and removing BCMS Vu Client software • Installing and removing BCMS Vu Wallboard software.
Installing and Removing BCMS Vu Software Installing BCMS Vu Server Software To install the BCMS Vu Server software, 1. Close all running programs on this PC. 2. Load the BCMS Vu software distribution CD-ROM into the drive. The “BCMS Vu R2 Master Setup” window appears. 3. Select “BCMS Vu Server Setup” in this window. After several seconds the “Welcome” window appears.
Installing and Removing BCMS Vu Software Welcome 4 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue to the next screen, select Next. If you select Next, a window appears asking you if you want to display the latest information about this product that may not be in this manual.
Installing and Removing BCMS Vu Software 5. a. If you want to display this information, select Yes, read the file in the “Notepad” window that appears, then exit the “Notepad” window. Note We strongly recommend that you read the latest information. If you do not read it during the installation, you should access and read it later by opening Start/Programs/ Avaya/Server Readme. b. If you do not want to display this file, select No.
Installing and Removing BCMS Vu Software The “BCMS Vu Language” window appears. 7. a. Select the Next button if you want to accept your choice of language. b. Select Back if you want to return to a previous window. c. Select Cancel if you want to stop installing BCMS Vu Server. In this case, the “BCMS Vu R2 Master Setup” window reappears. If you select Next, the “Choose Destination Location” window appears. Installing BCMS Vu Server Software 4-5 Chapter 4 6.
Installing and Removing BCMS Vu Software Choose Destination Location The “Choose Destination Location” window is where you select the directory on your PC or on the network in which the BCMS Vu Server software will be installed. You may install the Server software on any network drive or on any directory on your PC. Note For best performance, we strongly advise you accept the default location and install the software on the local hard drive. Avaya 8. a.
Installing and Removing BCMS Vu Software 1) Select Browse to display the structure of your hard drive or the network. 2) Select the desired directory, or type the name of a directory that you would like to create. If you name a non-existent directory, the installation program will create it for you. 3) Select OK to make the selected directory the destination. The new destination location is displayed in the window. 4) To accept the new location in which to install the Server software, select Next.
Installing and Removing BCMS Vu Software Avaya Avaya 9. a. If you want the program start icon to be in the default location (Start/Programs/Avaya/), select Next. b. If you want the program start icon to be in another location, click on one of the folders listed in the scroll-down menu labeled “Existing Folders,” or type a new folder name in the box labeled “Program Folders,” and select Next. The “Start Copying Files” window appears.
Installing and Removing BCMS Vu Software Start Copying Files 4 10. If you want to change a location, a. Click on Back until you are in the appropriate window. b. Make the change. c. Select Next until you return to the “Start Copying Files” window. 11. When you are satisfied with locations you have chosen, select Next. A window appears showing the progress of the installation. The installation process may take up to several minutes. When this process finishes, the “Setup Complete” window appears.
Installing and Removing BCMS Vu Software Setup Complete The “Setup Complete” window confirms that the setup program has successfully installed BCMS Vu Server software on your PC. Although you have successfully installed BCMS Vu Server software, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and re-boot later. 12. a.
Installing and Removing BCMS Vu Software b. To leave the installation program, select Exit. Note You must re-boot your computer before you can open BCMS Vu Server. You can do this before or after you install other BCMS Vu software components (Client or Wallboard). Removing the BCMS Vu R1 Start Icon 4 If you have upgraded from BCMS Vu R1 software to BCMS Vu R2 Server software, remove the BCMS Vu R1 start icon from the Windows start menu.
Installing and Removing BCMS Vu Software d. Perform steps 5 through 8. Removing BCMS Vu Server Software To remove the BCMS Vu software, complete the following steps: Warning To ensure complete removal of the BCMS Vu software, make sure no applications and software programs are running when you begin to remove BCMS Vu. 1. Select Control Panel from the Start/Settings Windows menu. 2. Double click on the Add/Remove Programs icon. The “Add/Remove Programs” window opens. 3.
Installing and Removing BCMS Vu Software When the removal program is finished, you may receive a message that some elements could not be removed and that you should manually remove these items. If you receive this message, 1. Select Details. 2. Record the names and paths of the folders and/or files in the “Details” window. 3. Select OK. 4. Exit the “Install/Uninstall” wizard by selecting OK. 5. Delete the folders and/or files using either the Windows My Computer or Explorer application. 6.
Installing and Removing BCMS Vu Software Installing BCMS Vu Client Software Note If you chose to install BCMS Vu Client after you installed BCMS Vu Server or Wallboard, and you did not re-boot your PC, but instead, selected “BCMS Vu Client Setup” in the “BCMS Vu R2 Master Setup” window, go to “Welcome” on page 4-15.
Installing and Removing BCMS Vu Software Welcome 4 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue to the next screen, select Next. Note If BCMS Vu Client or Wallboard is running on this PC, you will receive a notice telling you to close it. Go to the application and close it. A window appears asking you if you want to display the latest information about this product that may not be in this manual.
Installing and Removing BCMS Vu Software 5. a. If you want to display this information, select Yes, read the file in the Notepad window that appears, then exit the Notepad window. Note We strongly recommend that you read the latest information. If you do not read it during the setup, you should access and read it later by opening Start/Programs/ Avaya/Client Readme. b. If you do not want to display this information, select No. 6.
Installing and Removing BCMS Vu Software 7. Select Next. Note At this point, one of two things can occur: - If BCMS Vu Server is not installed on this PC, a window appears asking you to select the language in which you want BCMS Vu Client to be installed. If this happens, go to step 8. - If BCMS Vu Server is already installed, a window appears telling you that if you want to install Client in a different language, you must remove the Server software. If this happens, go to step 9. Chapter 4 8.
Installing and Removing BCMS Vu Software c. Select Back if you want to return to a previous window. d. Select Cancel if you want to stop installing BCMS Vu Client. In this case, the “BCMS Vu R2 Master Setup” window reappears. If you select Next, the “Choose Destination Location” window appears. Go to “Choose Destination Location” on page 4-19. 9. If BCMS Vu Server or Wallboard is already installed on this PC, the following window appears.
Installing and Removing BCMS Vu Software a.
Installing and Removing BCMS Vu Software Avaya 10. a. To accept the default location for BCMS Vu program files (C:\Program Files\Avaya\BCMS Vu\), select Next. b. If you want to install the BCMS Vu Client software somewhere other than the default location, do the following: 1) Select Browse to display the structure of your hard drive or network. 2) Select the PC and the directory you want or enter the name of a directory you would like to create.
Installing and Removing BCMS Vu Software Select Program Folder 4 The “Select Program Folder” window lets you designate the folder in the Windows Start/Programs menu where the BCMS Vu Client icon will reside. This is where you must go to start BCMS Vu Client (unless you place a shortcut somewhere else). Avaya 11. a. If you want the Start Program icon to be in the default location (Start/Programs/Avaya), select Next. b.
Installing and Removing BCMS Vu Software Start Copying Files The “Start Copying Files” screen lets you review the locations you have designated for storing the Client software and the Start Program icon. 12. If you want to change a location, a. Click on the Back button until you are in the appropriate window. b. Make the change. c. Select Next until you return to the “Start Copying Files” window. 13. When you are satisfied with locations you have chosen, select the Next button.
Installing and Removing BCMS Vu Software Setup Complete 4 Although you have successfully installed BCMS Vu Client, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and re-boot later. 14. a. To re-boot the PC now, select the radio button next to “Yes, I want to restart my computer now” and select Next. Windows re-boots the PC. This may take several minutes. When the PC is rebooted the windows desktop appears. b.
Installing and Removing BCMS Vu Software The “BCMS Vu R2 Master Setup” window reappears. 1) To install another software component, select the name of the component and turn to the appropriate section of this chapter. 2) To leave the installation program, select Exit. Note You must install the wallboard software on every PC to which a wallboard is attached, unless that PC has a Server installed on it. Note You must re-boot your computer before you can open BCMS Vu Client.
Installing and Removing BCMS Vu Software 6. Select Yes. The Uninstall Shield runs and removes the BCMS Vu R2 Client software from your computer. 7. Exit the “Add/Remove Programs Properties” window and “Control Panel.” 8. In “Control Panel,” select the “ODBC” icon. 9. Browse through each tab. a. Highlight every component related to BCMS Vu and select Remove. b. Exit “ODBC” and “Control Panel.
Installing and Removing BCMS Vu Software Installing BCMS Vu Wallboard Software Note Installing Wallboard software is not the same as registering (also called “Configuring”) a wallboard. Wallboard software permits a user to send a report or message to a wallboard. Registering a wallboard involves telling BCMS Vu Server the location and specifications of wallboards connected to PCs on the network.
Installing and Removing BCMS Vu Software The “BCMS Vu Master Setup” window of the installation wizard appears. 3. Select “BCMS Vu Wallboard Setup.” Note If BCMS Vu Server software is already installed on this PC, a window appears reminding you of this fact and the setup program will not install the wallboard software. Your only option is to select Finish and return to the “BCMS Vu R2 Master Setup” window. To exit the “BCMS Vu Master Setup” window, select Exit.
Installing and Removing BCMS Vu Software Welcome The “Welcome” window gives you general information and warnings about the BCMS Vu Wallboard software. 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue with the next screen, select Next. If you select Next, a window appears asking you if you want to display the latest information about this product that may not be in this manual.
Installing and Removing BCMS Vu Software c. If you want to display this information, select Yes, read the file in the Notepad window that appears, then exit the Notepad window. Note We strongly recommend that you read the latest information. If you do not read it during the installation, you should access and read it later by opening Start/Programs/Avaya/Wallboard Readme. d. If you do not want to display the “readme” file, select No.
Installing and Removing BCMS Vu Software a. Click in the box next to the language you want Wallboard to run in. A check means you have selected it. b. If you want to accept your choice of language, select the Next button. If you select Next, the “Choose Destination Location” window appears. Go to “Choose Destination Location Window” on page 4-32. c. If you want to return to a previous window, select Back. d. If you want to stop installing BCMS Vu Wallboard, select Cancel.
Installing and Removing BCMS Vu Software a. If you decide to install BCMS Vu Wallboard in the same language in which BCMS Vu Client is now installed, select Next. The “Choose Destination Location” window appears. Go to “Choose Destination Location Window” on page 4-32. b.
Installing and Removing BCMS Vu Software Choose Destination Location Window The “Choose Destination Location” window is where you select the directory on your PC in which the BCMS Vu Wallboard software will be installed. You may install the Wallboard software on any network drive or in any directory on your PC. You must install BCMS Vu Wallboard software on every PC in the network to which an external wallboard that is registered with the Server is physically connected. Avaya 7. a.
Installing and Removing BCMS Vu Software The new destination location is displayed on the window. 4) To accept the location displayed, select Next. The “Select Program Folder” window appears. Select Program Folder 4 The “Select Program Folder” window lets you designate the folder in the Windows Start\Programs menu where the BCMS Vu Wallboard Start icon will reside, unless you create a shortcut for it and place the shortcut somewhere else. Chapter 4 Avaya Avaya 8. a.
Installing and Removing BCMS Vu Software b. If you want the Start icon to be in another location, click on one of the folders listed in the scroll-down menu labeled “Existing Folders,” or type a new folder name in the box labeled “Program Folders,” and select Next. The “Start Copying Files” window appears. Start Copying Files The “Start Copying Files” window lets you review the locations you have designated for storing the wallboard software and Start Program icon, and the language you have chosen. 9.
Installing and Removing BCMS Vu Software d. When you are satisfied with locations you have chosen, select Next. A window appears showing the progress of the installation. When the installation is complete, the “Setup Complete” window appears. Setup Complete 4 Chapter 4 The “Setup Complete” window confirms that the setup program has successfully installed the BCMS Vu Wallboard software on your PC.
Installing and Removing BCMS Vu Software Although you have successfully installed BCMS Vu Wallboard, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and re-boot later. 10. a. To re-boot the PC now, select the radio button next to “Yes, I will restart my computer now” and select Finish. Windows proceeds to re-boot the PC. This may take several minutes.
Installing and Removing BCMS Vu Software 5. Select Add/Remove. The “Are you sure you want to entirely remove the selected application and all of its components?” window appears. 6. Select Yes. The Uninstall Shield runs and removes the BCMS Vu Wallboard software from your computer. When the removal program is finished, you may receive a message that some elements could not be removed and that you should manually remove these items. If you receive this message, 1. Select Details. 2.
Installing and Removing BCMS Vu Software 4-38 Removing BCMS Vu Wallboard Software
Installing a Wallboard 5 5 Introduction 5 This chapter describes the equipment you will need and the steps to follow when installing a wallboard. The sections included in this chapter are as follows: • Wallboard Types • Installing the Wallboard • Registering a Wallboard. Related Documents 5 Refer to your wallboard user guide for more information.
Installing a Wallboard Wallboard Types 5 The BCMS Vu software supports eight types of wallboards. The following table lists the characteristics specific to each wallboard.
Installing a Wallboard Installing the Wallboard 5 To install an external wallboard to use with BCMS Vu software, complete the following tasks: • Unpack the wallboard. • Be sure that a converter box that converts the communication protocol from RS-485 (the wallboard protocol) to RS-232 (the PC protocol) is included with the wallboard. • Be sure that the wallboard installation document is included with the wallboard. • Connect the communications cable from the wallboard to the PC.
Installing a Wallboard Registering a Wallboard Before you can use a wallboard, you must register it with the Server. Refer to Chapter 4, “Configuring and Managing the BCMS Vu Software,” in BCMS Vu Software R2 User Guide.
Installing a Wallboard Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex 0 0 23 17 46 2E 69 45 92 5C 115 73 1 1 24 18 47 2F 70 46 93 5D 116 74 2 2 25 19 48 30 71 47 94 5E 117 75 3 3 26 1A 49 31 72 48 95 5F 118 76 4 4 27 1B 50 32 73 49 96 60 119 77 5 5 28 1C 51 33 74 4A 97 61 120 78 6 6 29 1D 52 34 75 4B 98 62 121 79 7 7 30 1E 53 35 76 4C 99 63 122 7A 8 8 31 1F 54 36 77 4D 100 64 123 7B 9 9
Installing a Wallboard 5-6 Registering a Wallboard
Troubleshooting Problems 6 6 Introduction 6 If problems occur during installation, correct them before you proceed. The following sections describe the most likely sources of error. To resolve problems that occur while you are running the BCMS Vu software, refer to the “Troubleshooting” chapter of the BCMS Vu Software User Guide.
Installation Problems Troubleshooting BCMS Vu Installation This section will help you resolve problems you may encounter when you install BCMS Vu software. Here are some possible problems and the actions you can take to recover when you install BCMS Vu software. Problem Probable Cause Action When you try to install BCMS Vu Server, Client, or Wallboard, the installation procedure halts, with or without error message. Another application is running. Close all open applications.
Problem Probable Cause Action Error # 1111: Message stating that DAO did not install correctly. Microsoft DAO installation failed. 1. Close all applications. 2. Insert the BCMS Vu CD-ROM into the CD Drive. 3. In the “BCMS Vu R2 Master Setup” window select Exit. 4. In My Computer or Explorer select the CD-ROM Drive. 5. In the folder Server\dao\disk1 double-click on “setup.exe.” The program correctly installs DAO.
Installation Problems Problem Probable Cause Action For Windows NT 4.0: Insufficient memory allocated for paging file size. Always use at least the file size recommended by Windows. Received a message reporting a virtual memory error or Memory Allocation error 1. Select Control Panel/System/ Performance. 2. On the “Performance” tab, in the “Virtual Memory” box, select Change. 3. In the box labeled “Total Paging File Size for all Drives,” note the number next to “Recommended.” 4.
Problem Probable Cause Action For Windows 95 or Windows 98: Insufficient memory allocated for paging file size. Always use at least the file size recommended by Windows. Received a message reporting a virtual memory error or Memory Allocation error. 1. Select Control Panel/System/ Performance. 2. On the “Performance” tab, select Virtual Memory. 3. Activate the radio button next to “Let Windows Manage my Virtual Memory Settings.” 4. Select OK. 5. Exit “Control Panel.
Installation Problems 6-6 Troubleshooting BCMS Vu Installation
Index Numerics 7400B/7400B Plus Data Module connecting the DCP Type D8W Cord, 3-6 connecting the EIA-232-D Cable, 3-5 connecting the Power Supply, 3-6 DIP switch positions, 3-4 install, 3-2 power up, 3-7 selecting an EIA-232-D Cable, 3-3 setting the data module configuration, 3-3 with a telephone, 3-2 8400B Plus Data Module, 3-13 connecting the DCP Type D8W Cord, 3-9 connecting the EIA-232-D Cable, 3-8 install with a telephone, 3-7 install without a telephone, 3-12 selecting an EIA-232-D Cable, 3-7 connec
Index solving problems, 6-2 M maintenance, software required, 1-14 Message Manager, 1-4, 1-15 Microsoft Office, 1-4, 1-15 mouse buttons, use of, 1-4 MSP-1 Power Supply, 3-11 T TCP/IP, 2-20 configuring, 2-21 telephone jack, 3-9 power from, 3-9 troubleshooting, 6-1, 6-2 N name resolution, 2-20 Netcon channels, 2-17 network configuring, 2-20 name resolution, 2-20 Novell, 2-24 Network Interface Card, 2-25 Novell Network, 2-24 P password, 2-6 password aging, 2-7 pcANYWHERE, 1-4, 1-7, 1-14, 1-15, 2-4 power f
