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© 2000, Avaya Inc. All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf.
How Are We Doing? Document Title: Lucent Technologies BCMS Vu R2 Software Installation Guide, R2, Issue 1 Document No. 585-217-103 Date: June 1998 Lucent Technologies welcomes your feedback on this document. Your comments can be of great value in helping us to improve our documentation. 1.
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Software License Agreement DEFINITIONS ● “Lucent” means Lucent Technologies Inc. ● “You”, “Your”, or “Licensee” means the person or business entity who purchased this License to use this Software or for whom such License was purchased. ● “Software” means a software application that operates on a computer system that provides resources to Software. “Software” includes both “Server” software and “Client” software.
License Agreement LIMITED WARRANTY AND LIMITED LIABILITY 1. Compatibility. The Software is only compatible with certain computers and operating systems. THE SOFTWARE IS NOT WARRANTED FOR INCOMPATIBLE SYSTEMS. 2. Software.
License Agreement 4. U.S. Government Restricted Rights. Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in FAR 52.227-14 (June 1987) Alternate III (g)(3) (June 1987), FAR 52.227-19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June 1988), as applicable Contractor/Manufacturer is Lucent Technologies Inc., 11900 North Pecos Street, Westminster, Colorado 80234. 5. Assignment.
License Agreement
Table of Contents 0 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents of This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documents . . . . . . . . . . . . . . . . . .
Table of Contents Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Configuring a PC without a Network Interface Card (NIC) . . . . . 2-23 Chapter 3 Installing the Data Module, Hardware Key, and Remote Maintenance Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 5 Installing a Wallboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wallboard Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Wallboard . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents TOC-iv
Preface 0 Introduction Note 0 In this guide, the term “DEFINITY® system” means the DEFINITY Prologix or DEFINITY system G3V4, R5, or R6. The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu R2 Server, Client, and Wallboard software. It includes procedures for installing the BCMS Vu software from the distribution CD-ROM, and installing a data module, hardware key, and a wallboard to be used with the BCMS Vu software.
Preface Contents of This Document This book describes what you need to know to install the BCMS Vu software. The guide is organized into the following chapters: Chapter 1 Introduction Specifies the equipment required to run the BCMS Vu software and outlines the steps required to install it. Chapter 2 Administering the DEFINITY System and Configuring the Network Tells you what to do to the DEFINITY system so it can communicate with BCMS Vu Server software.
Preface Troubleshooting Problems Contains guidelines for responding to problems that may occur when you install the BCMS Vu software, the hardware key, the data module, and the wallboard.
Preface Conventions Used in This Document The following conventions are used in this document: Bold type Menu names, button names, option names, and file paths on a disk are shown in bold type. For example: “Select Save from the File menu.” “The file is located in C:\Program Files\.” Sometimes items are shown in bold type for emphasis. Italics Italics are used for trademarks, the exact wording of file names, and the titles of referenced documents.
Preface Related Documents The BCMS Vu Software R2 User Guide (585-217-102) contains instructions on how to use BCMS Vu software after successful installation. The procedures in this installation guide assume that you have some familiarity with installing data modules. If you have never installed a data module before, you should be sure you have access to the appropriate data module documentation. The BCMS Vu software supports the 8400B Plus and the 7400B/7400B Plus Data Modules.
Preface P-6 Related Documents
Introduction IMPORTANT 1 1 Before you attempt to install the BCMS Vu software, be sure to look at and use the appropriate checklist in the section entitled “Installation Checklist” at the end of this chapter. This checklist is critical for helping you to perform all of the steps in the correct order.
Introduction 1-2 • Differences between Release 1 and Release 2 of BCMS Vu • Overview of the Installation • Checking the BCMS Vu Software Package Contents • What You Need on Your PC • Upgrading from BCMS Vu Release 1 to BCMS Vu Release 2 • Software Required for Maintenance Contracts • Installation Checklist • Acceptance Criteria.
Introduction About BCMS Vu Software R2 Lucent Technologies BCMS Vu Software R2 is a graphical user interface software application for monitoring the status and performance of a call center, using data collected in the Basic Call Management System (BCMS) on a DEFINITY system. BCMS Vu Software R2 supports the DEFINITY Prologix, DEFINITY G3V4 (load 64 or later), ECS R5 and ECS R6.
Introduction Note that the BCMS Vu Software R2 is not supported for 486 PCs, nor is it supported for all localized Windows 95 and Windows NT 4.0 operating systems. Note Lucent Technologies certifies that BCMS Vu Software R2 has been tested and found to run co-resident with Microsoft Office 95, Microsoft Office 97, Intuity Message Manager™, CentreVu Supervisor™, CentreVu Agent™, and Symantec pcANYWHERE™.
Introduction Differences Between R1 and R2 of BCMS Vu 1 The most obvious difference between Release 1 and Release 2 is the separation of the Server application from the Client application. The Server application is installed on one PC, which is connected to a DEFINITY system. The Server obtains data from the DEFINITY system. Client applications are installed on the same PC as the Server or on other PCs, which connect to the server over a LAN, instead of connecting directly to the DEFINITY system.
Introduction Overview of the Installation The steps to complete the installation and setup of BCMS Vu Software R2 are: 1. Administer the DEFINITY system. 2. Administer the network or stand-alone PC, if any. 3. Install the data module. 4. Install the hardware key on the Server PC. 5. Install the BCMS Vu Server software. 6. Install the BCMS Vu Client software. 7. Install the BCMS Vu Wallboard software if you are using wallboards. 8. Install the wallboard(s) if you are using any. 9.
Introduction Checking the BCMS Vu Software Package Contents 1 • Program disk – your BCMS Vu Software R2 package should contain a CD-ROM with the software program. • Hardware Key – The hardware key must be labeled “R2.” There are three versions, which allow one, up to five, and up to ten Clients to be connected to the Server.
Introduction What You Need on Your PC 1 To install BCMS Vu Software R2, you must have at least the following hardware and software: For the BCMS Vu Server PC ❐ A single-processor Pentium ❐ Windows NT 4.0 Server or Workstation with Service Pack 3 installed on the PC. ❐ 64 MB of main memory ❐ Up to 500 MB (512,000 KB) of disk space* ❐ A double-speed CD-ROM drive.
Introduction — One to connect to a wallboard. This serial port must be an external port. ❐ A parallel port to connect the hardware key. A printer may be also connected to this port. ❐ The BCMS Vu Software R2 distribution CD-ROM. ❐ A data module, either an 8400B Plus or 7400B/7400B Plus that is capable of accessing the DEFINITY system. ❐ A DEFINITY system telephone number, login name and password for access to BCMS. ❐ A sound card and speakers if you want to use the training CD-ROM.
Introduction ❐ The BCMS Vu Software R2 distribution CD-ROM ❐ Optionally, one of the wallboards supported by BCMS Vu software ❐ The name of the Server you want to connect to ❐ A sound card and speakers if you want to use the training CD-ROM. For a Wallboard PC without Client Software ❐ A single-processor Pentium ❐ Windows 95 or Windows NT 4.
Introduction Upgrading from BCMS Vu R1 to BCMS Vu R2 1 Upgrading from R1 on Windows NT 4.0 to R2 Server We recommend that when you upgrade from BCMSVu R1 on Windows NT 4.0 to BCMSVu R2 Server, you do not remove BCMSVu R1, because you thereby preserves historical data, saved reports, and certain configuration parameters. We also recommend that you install the R2 Server software on the R1 PC where the historical database is located, although this is not required.
Introduction Upgrading from R1 on Windows 95 to R2 Server 1 When you upgrade from R1 to an R2 Server, Windows NT 4.0 must be the operating system on the PC before you install R2. If R1 was installed on Windows 95, you must install NT 4.0 on the PC before you install R2. Refer to “What you need on your PC” in this chapter. To upgrade from R1 on Windows 95 to R2 Server, 1. Find the file entitled “histdb.mdb”; the default location is C:\Program Files\Lucent\BCMSVu\Server\BCMSVu Server\.
Introduction Files\Lucent\BCMS Vu\Server\BCMSVuServer\. If you choose a different location, copy “histdb.mdb” to that location. Changing R2 Server from Windows 95 to Windows NT 4.0 1 Chapter 1 Lucent Technologies does not support the use of BCMSVu R2 Server on Windows 95. If you are presently running BCMSVu R2 on Windows 95, you must change the operating system to Windows NT 4.0 in order to receive continued BCMSVu service and support. To change R2 Server from Windows 95 to Windows NT 4.
Introduction Software Required for Maintenance Contracts 1 In addition to installing BMCS Vu software, you need to install pcANYWHERE software on the same PC as the Server software. The pcANYWHERE software enables Lucent Technologies Services to log into your PC remotely and perform troubleshooting procedures. Use the installation procedures in the pcANYWHERE documentation to install your Server PC as a host computer.
Introduction Installation Checklist Note Before you attempt to install BCMS Vu software, be sure to look at and use the appropriate check list in this section. This checklist is critical for helping you to perform all of the steps in the correct order.
Introduction ❐ The names of all PCs to which you attach wallboards ❐ The addresses of all wallboards ❐ The COM Port to which the 7400 or 8400 data module that connects to the DEFINITY system is attached ❐ The names of PCs and associated COM Ports to which wallboards are attached ❐ If you are on a network, the network domain ❐ The telephone number for BCMS Vu to access the DEFINITY system (the hunt group extension used for Netcon channels).
❐ Install the Client software, if appropriate. See “Installing BCMS Vu Client Software” on page 4-16. (Reboot after you install the Client software.) ❐ Start the Server software. See “Starting BCMS Vu Server Software” in Chapter 2 of BCMS Vu Software R2 User Guide (585-217-102). ❐ Set up the DEFINITY system connection. See “DEFINITY System Connection Configuration Wizard” in Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102). ❐ Schedule data downloads.
Introduction ❐ Start the Client software. See “Starting BCMS Vu Client Software” in Chapter 3 of BCMS Vu Software R2 User Guide (585-217-102). ❐ Configure the Client. See “Configuring Thresholds and Maximum Values,” “Activating Alerts,” and “Color Palette Configuration” in Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102). ❐ If you have one or more wallboards connected to this PC start the wallboard software.
Introduction Acceptance Criteria 1 The software installation can be considered finished when the following criteria are met: The data module is installed. ❐ The DEFINITY system has been administered. ❐ pcANYWHERE is installed on the Server PC. ❐ BCMS Vu Server software is installed. ❐ BCMS Vu Client software is installed. ❐ The DEFINITY system is registered with the Server. ❐ All clients are registered with the Server. ❐ A historical data download has been performed from the Server.
Introduction 1-20 Acceptance Criteria
Administering the DEFINITY System and Configuring the Network 2 2 This chapter explains certain administrative tasks you must do before you install BCMS Vu software. Specifically, it tells you how to: • Administer the DEFINITY system • Configure your network or stand-alone PC.
Administering the DEFINITY System and Configuring the Network Administering the DEFINITY System Connecting the Components Note 2 2 The Server PC can be located in the DEFINITY system equipment room or it can be anywhere in the building that is convenient to the user. We recommend that you administer the DEFINITY system and data module, using the instructions in this chapter, before you physically connect the data module to the PC and DEFINITY system.
Administering the DEFINITY System and Configuring the Network The following drawing shows the connections required for the components of BCMS Vu: Chapter 2 PC with BCMS Vu Server and pcANYWHERE Installing an Analog Line 2 An analog line is required for remote maintenance using pcANYWHERE. The analog line can be a DID extension on the DEFINITY system or a central office line.
Administering the DEFINITY System and Configuring the Network Administering Note 2 The examples of screens in the following procedures are taken from a V5 DEFINITY system. If you have a different DEFINITY system, you will see slightly different screens. Refer to your DEFINITY system administration manual. Data Module without a Telephone 2 The following form shows the software translation for a data module without a telephone.
Administering the DEFINITY System and Configuring the Network Data Module with a Telephone 2 The following form shows the software translations for a data module with a telephone.
Administering the DEFINITY System and Configuring the Network Page 4 STATION DATA MODULE Data Extension: Name: BCMS Vu BCC: 2 COR: 1 TN: 1 ITC: COS: restricted 1 ABBREVIATED DIALING List 1: SPECIAL DIALING OPTION: ASSIGNED MEMBER (Station with a data extension button for this data module) Ext 1: 2-6 Administering the DEFINITY System
Administering the DEFINITY System and Configuring the Network BCMS Vu Login and Password 2 This login and password is used by BCMS Vu to login to the DEFINITY system and download data. Add a new login and password in the DEFINITY system with the following command (this must be done with a customer’s login): Command: add login bcmsvu (case sensitive) Record this login and password because you will need it when you configure BCMS Vu.
Administering the DEFINITY System and Configuring the Network Note If • Password aging for the BCMS Vu logon is in effect on the DEFINITY system and • Aging is in effect for the login that BCMS Vu Server uses to access the DEFINITY system and • The password expires, you must change the password on the DEFINITY system and in BCMS Vu Server for that login. To eliminate this problem altogether, you may turn off password aging on the DEFINITY system “add login” form.
Administering the DEFINITY System and Configuring the Network Use the change permissions command and make sure the following fields (in bold type) are set to yes (“y”). change permissions bcmsvu Page 1 of 1 COMMAND PERMISSION CATEGORIES Login Name: bcmsvu COMMON COMMANDS Chapter 2 Display Admin. and Maint.
Administering the DEFINITY System and Configuring the Network Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r 2 If the DEFINITY system is a G3SI or ProLogix, you must administer netcon channels. If the DEFINITY system is a G3R, you must administer system ports. The netcon channels or system ports are also administered as members of a hunt group.
display hunt-group 20 Page 3 of 10 HUNT GROUP Group Number: 20 Group Extension: 2199 Group Type: ucd Member Range Allowed: 1 - 200 AdministeredMembers (min/max): 1/4 Total Administered Members: (4 if netcon) (8 if system ports) GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1 2195 14: 2: 2196 15: 3: 2197 16: 4: 2198 17: 5: 18: 6: 19: 7: 20: 8: 21: 9: 22: 10: 23: 11: 24: 12: 25: 13: 26: If you do not find a hunt-group with the name “netcon” or “system ports,” issue the following command to find them: list data
Administering the DEFINITY System and Configuring the Network For netcon channels list data-module DATA MODULES Ext. Port Type 2185 2186 2187 2189 2195 2196 2197 2198 01BXX04 01BXX03 01BXX02 01BXX01 01AXX04 01AXX03 01AXX02 01AXX01 netcon netcon netcon netcon netcon netcon netcon netcon Name COS COR TN 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 ISN 1 1 1 1 1 1 1 1 You may see eight netcon channels. Four are true netcon channels and four are maintenance netcon extensions.
Administering the DEFINITY System and Configuring the Network BCMS Agent Login IDs (Non-EAS) 2 In a traditional ACD (non-EAS) environment, BCMS Agent Logins are USED MOSTLY when the customer has more than one agent using the same telephone set and wants to track each agent’s BCMS information separately. If the customer does not have this need, we recommend that this optional feature be set to no.
Administering the DEFINITY System and Configuring the Network Set the following two options as shown when you do not use BCMS logins.
Administering the DEFINITY System and Configuring the Network If the customer does need the BCMS Agent Login ID feature, set the options as shown in the following window: Verify that BCMS/VuStats LoginIDs is set to ”y.” If it is not, call Lucent Technologies.
Administering the DEFINITY System and Configuring the Network If you use the BCMS Agent Login ID feature, the following form must also be administered with agent Login IDs and Name. BCMS agent reports use this extension and name on agent reports. The Login ID does not have to match extensions on the dial plan.
Administering the DEFINITY System and Configuring the Network Configuring a Network 2 Preliminary Considerations Unless otherwise noted, every item refers to PCs operating with either Windows 95 or Windows NT 4.0. ❐ Be sure the PC on which Client software will be installed is connected to the same network as the Server PC. It is properly connected if you can locate the Server PC in Network Neighborhood from every Client PC, and can locate every Client PC in Network Neighborhood from every Server PC.
Administering the DEFINITY System and Configuring the Network Configuring ❐ DNS is not required. However, if you decide to enable DNS, configure it correctly: ❐ The name in the “Host” field on the Server PC must be the same as the name of the Server. The name in the “Host” field on the Client PCs must be the same as the name of the Client. ❐ The entry in the “Domain” field should be the same throughout the network. Typically, it is a term that identifies your company or organization.
Administering the DEFINITY System and Configuring the Network Start/Settings/Control Panel/Network and add TCP/IP Protocol. (You may need the Windows installation disk.) ❐ In the list of installed network components, highlight “Network Adapter” and select Properties.
Administering the DEFINITY System and Configuring the Network ❐ ❐ “Computer Description” is optional. (Windows 95) Select Share-level access control. ________________________________________________________________ * These are typical settings ** On a Novell Network you may set this to Novell Interware Client.
Administering the DEFINITY System and Configuring the Network install this file in the Windows\System\ directory. In Windows NT 4.0 install this file in the Winnt\system32\ drivers\etc\ directory. Note Administer Windows NT 4.0 Users: All BCMS Vu Client users must also be administered as Windows Users on the Server (using the Windows NT User Manager utility). These users must be administered with the same password they use to log into the Windows Network.
Administering the DEFINITY System and Configuring the Network 3) After you install and run BCMS Vu Server software, verify that the BCMS Vu shared folder, “VuShare,” can be seen from all Clients. If you are unsuccessful, ask your network administrator to perform the configuration .
Administering the DEFINITY System and Configuring the Network Configuring a PC without a Network Interface Card (NIC) 2 If your BCMS Vu Server satisfies the following requirements: • Is in stand-alone mode (Server and Client software reside on the same PC) • Does not have a NIC Note Problems may arise if the Windows PC has previously had NIC drivers installed even if the NIC has been removed. For this reason, remove any previously installed NIC drivers.
Administering the DEFINITY System and Configuring the Network ❐ Protocols: ❐ NetBEUI Protocol: ❐ TCP/IP Protocol: ❐ No properties IP Address: Adapter: MS Loopback Adapter: Frame Type 802.3 Select Specify an IP address IP Address: 123.123.123.123 Subnet Mask: 255.255.255.0 Default Gateway 123.123.123.
Administering the DEFINITY System and Configuring the Network ❐ DHCP Relay: Seconds thresholds: 4 Maximum hops: 4 DHCP Servers: None Routing: IP forwarding: ❐ Adapters: ❐ Bindings: Disabled MS Loopback Adapter: Frame Type 802.3 Select “all services.
Administering the DEFINITY System and Configuring the Network 2-26 Configuring a Network
Installing the Data Module, Hardware Key, and Remote Maintenance Line 3 3 Introduction 3 This chapter describes how to install one of the approved data modules and how to install a BCMS Vu hardware key. The sections of the chapter are as follows: • Installing a 7400B/7400B Plus Data Module • Installing an 8400B Plus Data Module • Installing a BCMS Vu hardware key • Installing a telephone line for remote maintenance.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing the Data Module A digital line is required to connect either the 7400B/7400B Plus (4-wire digital port only) or 8400B Plus (2-wire digital port only) data module to the DEFINITY system. Refer to “Administering” on page 2-4 for data module translations. When you first apply power to the 7400B/7400B Plus data module, the progress of the self-test is indicated by the sequential, left-to-right lighting of the ten front panel LEDs.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing the 7400B/7400B Plus Data Module with a Telephone 3 The 7400B Plus comes with the default option set to be used with a voice terminal. Refer to 7400B/7400B Plus Data Module User Guide (555-020-710). Installing a 7400B/7400B Plus Data Module without a Telephone 3 This section describes the equipment you need to install a 7400B/7400B Plus Data Module and the steps you should follow to prepare it for operation.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Setting the 7400B/7400B Plus Data Module Configuration Before connecting the data module, set its configuration. To do this, complete the following steps: Caution Disconnect all cables and telephone cords from the rear of the unit. If you do not disconnect all cables and cords at this point, you could cause permanent damage to the 7400/7400B Plus. Remove the top access panel of the 7400B/7400B Plus as follows: 1.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Note The position settings listed above for switches 2 through 8 are the factory defaults. 6. If a ROM board was removed earlier, reinsert the board into its connector. Chapter 3 7. Replace the access panel by placing it into position and pressing down at the rear edge to engage the locking tabs.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Connecting the EIA-232-D Cable The cable connections to the 7400B/7400B Plus data modules are shown in the following figure. Connect the EIA-232-D cable between the 7400B/7400B Plus and the PC as follows: 1. Insert a male connector of the EIA-232-D cable into the connector labeled “Port 1” on the rear panel of the 7400B/7400B Plus. Tighten both connector retaining screws.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 2. If the communications port connector on the PC has nine pins, do the following: a. Plug the remaining end of the cable into the 25-pin portion of the M25/F9 Adapter. b. Plug the 9-pin portion of the M25/F9 Adapter into the EI-232--D Connector Interface on the communications port. Tighten both connector retaining screws.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Power Up When you first apply power to the 7400B/7400B Plus, the unit carries out a self-test to determine that it is in working order. The progression of the selftest is indicated by the sequential left-to-right lighting of the front-panel LEDs. When the self-test completes, the LEDs labeled POWER/TEST and TR will remain lit and all other LEDs will go out. If the unit is not configured correctly, the POWER/TEST and DATA LEDs will flash.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing an 8400B Plus Data Module with a Telephone 3 This section describes the equipment you need to install an 8400B Plus Data Module with a telephone and the steps you must follow to prepare it to operate. The 8400B Plus comes with the default option set to be used with a telephone. • One 8400B Plus Data Module. • One EIA-232 cable. • One D8W cord.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 2. If the communications port connector on the PC has nine pins, do the following: — Plug the remaining end of the cable into the 25-pin portion of the M25/F9 Adapter. — Plug the 9-pin portion of the M25/F9 Adapter into the EIA Connector Interface on the communications port. Tighten both connector retaining screws.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Connecting the DCP Type D8W Cord 3 If the data module will receive power from the phone jack, do the following: 1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Insert the other end of the D8W telephone cord into the DEFINITY system telephone wall jack, as shown in the following figure.
Installing the Data Module, Hardware Key, and Remote Maintenance Line If the data module will receive power from a separate KS-22911 power supply, do the following: 1. Insert one end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Connect the other end of the D8W telephone cord to the lower socket of a 400B2 adapter as shown in the following figure. .
Installing the Data Module, Hardware Key, and Remote Maintenance Line If the data module will receive power from a separate MSP-1 power supply, do the following: 1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE. 2. Connect the other end of the D8W telephone cord to the socket labeled PHONE on the MSP-1 power supply as shown in the following figure.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 3. Insert the AC connector of the power supply unit into an appropriate AC outlet. Caution Be certain that the AC outlet to which you connect the power supply is unswitched (not controlled by a wall switch or light dimmer).
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing an 8400B Plus Data Module without a Telephone 3 The 8400B Plus options must be set with a terminal (715 BCS system administration terminal) or PC with terminal emulation. Windows NT 4.0 come with HyperTerminal. To access it, 1. Click on Start/Programs/Accessories/Hyperterminal/HyperTerm. 2. Enter test in the “name” field. 3. Select OK. 4.
Installing the Data Module, Hardware Key, and Remote Maintenance Line If the self-test failed, the red LED will flash three times and then remain lit. See the 8400B Plus Data Module User Guide to resolve configuration problems. Note If the red and green LEDs flash alternately, the data module cannot communicate with the switch. In this case, • Check the connections and wiring. • Check the data module optioning. • Test the data module from the DEFINITY system using the “Status Data” switch command.
Installing the Data Module, Hardware Key, and Remote Maintenance Line Installing a Hardware Key Note 3 You must install the hardware key before you try to start BCMS Vu Server software. To install a hardware key on a BCMS Vu Server PC, 1. Turn off the BCMS Vu Server PC. 2. Disconnect the printer cable from the parallel port on the PC (if one is connected). Chapter 3 3. Connect the hardware key to the parallel port connector on the PC. Refer to the following figure.
Installing the Data Module, Hardware Key, and Remote Maintenance Line 4. Connect the printer cable (if there is one) to the hardware key. See the figure above. 5. Apply power to the PC. 6. Start up BCMS Vu Server. Caution After you install the hardware key, do not, under any circumstances, remove it while BCMS Vu Server is running. If you do so, BCMS Vu Server will come to a halt, and you will have to attach the hardware key and restart the program.
Installing and Removing BCMS Vu Software 4 4 Introduction 4 This chapter tells you how to install and remove BCMS Vu software. Topics covered are • Installing and removing BCMS Vu Server software • Installing and removing BCMS Vu Client software • Installing and removing BCMS Vu Wallboard software.
Installing and Removing BCMS Vu Software Installing BCMS Vu Server Software To install the BCMS Vu Server software, 1. Close all running programs on this PC. 2. Load the BCMS Vu software distribution CD-ROM into the drive. The “BCMS Vu R2 Master Setup” window appears. 3. Select “BCMS Vu Server Setup” in this window. After several seconds the “Welcome” window appears.
Installing and Removing BCMS Vu Software Welcome 4 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue to the next screen, select Next. If you select Next, a window appears asking you if you want to display the latest information about this product that may not be in this manual.
Installing and Removing BCMS Vu Software 5. a. If you want to display this information, select Yes, read the file in the “Notepad” window that appears, then exit the “Notepad” window. Note We strongly recommend that you read the latest information. If you do not read it during the installation, you should access and read it later by opening Start/Programs/ Lucent Technologies/Server Readme. b. If you do not want to display this file, select No.
Installing and Removing BCMS Vu Software If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Server, the following window appears. Leave the radio button next to “Yes, upgrade the current...” checked and select Next. The “BCMS Vu Language” window appears.
Installing and Removing BCMS Vu Software 6. Click in the box next to the language in which you want BCMS Vu to run. A check means you have selected it. 7. a. Select the Next button if you want to accept your choice of language. b. Select Back if you want to return to a previous window. c. Select Cancel if you want to stop installing BCMS Vu Server. In this case, the “BCMS Vu R2 Master Setup” window reappears. If you select Next, the “Choose Destination Location” window appears.
Installing and Removing BCMS Vu Software Choose Destination Location 4 The “Choose Destination Location” window is where you select the directory on your PC or on the network in which the BCMS Vu Server software will be installed. You may install the Server software on any network drive or on any directory on your PC. For best performance, we strongly advise you accept the default location and install the software on the local hard drive. Chapter 4 Note 8. a.
Installing and Removing BCMS Vu Software 1) Select Browse to display the structure of your hard drive or the network. 2) Select the desired directory, or type the name of a directory that you would like to create. If you name a non-existent directory, the installation program will create it for you. 3) Select OK to make the selected directory the destination. The new destination location is displayed in the window. 4) To accept the new location in which to install the Server software, select Next.
Installing and Removing BCMS Vu Software Select Program Folder 4 9. a. If you want the program start icon to be in the default location (Start/Programs/Lucent Technologies/), select Next. b. If you want the program start icon to be in another location, click on one of the folders listed in the scroll-down menu labeled “Existing Folders,” or type a new folder name in the box labeled “Program Folders,” and select Next. The “Start Copying Files” window appears.
Installing and Removing BCMS Vu Software Start Copying Files The “Start Copying Files” window lets you review the language you have chosen, and the locations you have designated for storing the Server software and “Start Program” icon. 10. If you want to change a location, a. Click on Back until you are in the appropriate window. b. Make the change. c. Select Next until you return to the “Start Copying Files” window. 11. When you are satisfied with locations you have chosen, select Next.
Installing and Removing BCMS Vu Software Setup Complete 4 Although you have successfully installed BCMS Vu Server software, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and reboot later. 12. a. To re-boot the PC now, select the radio button next to “Yes, I want to restart my computer now” and select Finish. Windows proceeds to reboot the PC. This may take several minutes.
Installing and Removing BCMS Vu Software 13. a. To install another software component, select the name of the component and turn to the appropriate section of this chapter. b. To leave the installation program, select Exit. Note You must re-boot your computer before you can open BCMS Vu Server. You can do this before or after you install other BCMS Vu software components (Client or Wallboard).
Installing and Removing BCMS Vu Software Removing the BCMS Vu R1 Start Icon 4 If you have upgraded from BCMS Vu R1 software to BCMS Vu R2 Server software, remove the BCMS Vu R1 start icon from the Windows start menu. Note This procedure covers the start icon that the install wizard places in the Windows start menu. An icon added to a personal start menu must be removed separately. 1. Click with the secondary mouse button on Start. 2. Select Explore. 3. The “Exploring” window appears. 4.
Installing and Removing BCMS Vu Software Removing BCMS Vu Server Software 4 To remove the BCMS Vu software, complete the following steps: Warning To ensure complete removal of the BCMS Vu software, make sure no applications and software programs are running when you begin to remove BCMS Vu. 1. Select Control Panel from the Start/Settings Windows menu. 2. Double click on the Add/Remove Programs icon. The “Add/Remove Programs” window opens. 3. Select the “Install/Uninstall” tab. 4.
Installing and Removing BCMS Vu Software When the removal program is finished, you may receive a message that some elements could not be removed and that you should manually remove these items. If you receive this message, 1. Select Details. 2. Record the names and paths of the folders and/or files in the “Details” window. 3. Select OK. 4. Exit the “Install/Uninstall” wizard by selecting OK. 5. Delete the folders and/or files using either the Windows My Computer or Explorer application. 6.
Installing and Removing BCMS Vu Software Installing BCMS Vu Client Software Note If you chose to install BCMS Vu Client after you installed BCMS Vu Server or Wallboard, and you did not re-boot your PC, but instead, selected “BCMS Vu Client Setup” in the “BCMS Vu R2 Master Setup” window, go to “Welcome” on page 4-17.
Installing and Removing BCMS Vu Software 3. Select “BCMS Vu Client Setup.” The “Welcome” window appears. Welcome 4 Chapter 4 The “Welcome” window gives you general information and warnings about the BCMS Vu Client software. 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue to the next screen, select Next.
Installing and Removing BCMS Vu Software A window appears asking you if you want to display the latest information about this product that may not be in this manual. 5. a. If you want to display this information, select Yes, read the file in the Notepad window that appears, then exit the Notepad window. Note We strongly recommend that you read the latest information. If you do not read it during the setup, you should access and read it later by opening Start/Programs/ Lucent Technologies/Client Readme.
Installing and Removing BCMS Vu Software 7. Select Next. Note At this point, one of two things can occur: - If BCMS Vu Server is not installed on this PC, a window appears asking you to select the language in which you want BCMS Vu Client to be installed. If this happens, go to step 8. - If BCMS Vu Server is already installed, a window appears telling you that if you want to install Client in a different language, you must remove the Server software. If this happens, go to step 9. Chapter 4 8.
Installing and Removing BCMS Vu Software a. Click in the box next to the language you want BCMS Vu Client to run in. A check means you have selected it. b. Select Next if you want to accept your choice of language. c. Select Back if you want to return to a previous window. d. Select Cancel if you want to stop installing BCMS Vu Client. In this case, the “BCMS Vu R2 Master Setup” window reappears. If you select Next, the “Choose Destination Location” window appears.
Installing and Removing BCMS Vu Software “Removing BCMS Vu Wallboard Software” on page 4-42) and reinstall all software components in the same language. b. If you decide to install BCMS Vu Client in the same language that BCMS Vu Server or Wallboard is now installed, select Next. Chapter 4 The “Choose Destination Location” window appears.
Installing and Removing BCMS Vu Software Choose Destination Location The “Choose Destination Location” window is where you select the directory on your PC in which the BCMS Vu Client software will be installed. You may install the Client software on any network drive or on any directory on your PC. Note We strongly recommend that you accept the suggested default location and install the software on the local drive where the Client will be running. This will enhance performance. 10. a.
Installing and Removing BCMS Vu Software 2) Select the PC and the directory you want or enter the name of a directory you would like to create. If you name a non-existent directory, the installation program creates it for you. 3) Select OK to make the selected directory the destination. 4) The new destination location is displayed in the window. 5) To accept the new location for installation, select Next. Chapter 4 The “Select Program Folder” window appears.
Installing and Removing BCMS Vu Software Select Program Folder The “Select Program Folder” window lets you designate the folder in the Windows Start/Programs menu where the BCMS Vu Client icon will reside. This is where you must go to start BCMS Vu Client (unless you place a shortcut somewhere else). 11. a. If you want the Start Program icon to be in the default location (Start/Programs/Lucent Technologies), select Next. b.
Installing and Removing BCMS Vu Software Start Copying Files 4 12. If you want to change a location, a. Click on the Back button until you are in the appropriate window. b. Make the change. c. Select Next until you return to the “Start Copying Files” window. 13. When you are satisfied with locations you have chosen, select the Next button. A window appears showing the progress of the installation. The process may take up to several minutes. When the process finishes, the “Setup Complete” window appears.
Installing and Removing BCMS Vu Software Setup Complete The “Setup Complete” window confirms that the setup program has successfully installed BCMS Vu Client software on your PC. Although you have successfully installed BCMS Vu Client, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and re-boot later. 14. a.
Installing and Removing BCMS Vu Software The “BCMS Vu R2 Master Setup” window reappears. 1) To install another software component, select the name of the component and turn to the appropriate section of this chapter. 2) To leave the installation program, select Exit. You must install the wallboard software on every PC to which a wallboard is attached, unless that PC has a Server installed on it. Note You must re-boot your computer before you can open BCMS Vu Client.
Installing and Removing BCMS Vu Software Removing BCMS Vu Client Software . Warning To ensure complete removal of the BCMS Vu Client software, make sure no software programs or applications are running before you start to remove the Client software. To remove the BCMS Vu Client software, complete the following steps: 1. Select Control Panel from the Start/Settings Windows menu. 2. Double click on Add/Remove Programs. The “Add/Remove Programs” window opens. 3. Select the “Install/Uninstall” tab. 4.
Installing and Removing BCMS Vu Software When the removal program is finished, you may receive a message that some elements could not be removed and that you should manually remove these items. If you receive this message, 1. Select Details. 2. Record the names and paths of the folders and/or files in the “Details” window. 3. Select OK. 4. Exit the “Install/Uninstall” wizard by selecting OK. 5. Delete the folders and/or files using either the My Computer or the Explorer application. 6.
Installing and Removing BCMS Vu Software Installing BCMS Vu Wallboard Software Note Installing Wallboard software is not the same as registering (also called “Configuring”) a wallboard. Wallboard software permits a user to send a report or message to a wallboard. Registering a wallboard involves telling BCMS Vu Server the location and specifications of wallboards connected to PCs on the network.
Installing and Removing BCMS Vu Software The “BCMS Vu Master Setup” window of the installation wizard appears. 3. Select “BCMS Vu Wallboard Setup.” Note If BCMS Vu Server software is already installed on this PC, a window appears reminding you of this fact and the setup program will not install the wallboard software. Your only option is to select Finish and return to the “BCMS Vu R2 Master Setup” window. To exit the “BCMS Vu Master Setup” window, select Exit.
Installing and Removing BCMS Vu Software Welcome The “Welcome” window gives you general information and warnings about the BCMS Vu Wallboard software. 4. a. If you want to terminate the installation at this point so that you can close any other programs that are running, select Cancel. b. To continue with the next screen, select Next. If you select Next, a window appears asking you if you want to display the latest information about this product that may not be in this manual.
Installing and Removing BCMS Vu Software c. If you want to display this information, select Yes, read the file in the Notepad window that appears, then exit the Notepad window. Note We strongly recommend that you read the latest information. If you do not read it during the installation, you should access and read it later by opening Start/Programs/ Lucent Technologies/Wallboard Readme. d. If you do not want to display the “readme” file, select No.
Installing and Removing BCMS Vu Software a. Click in the box next to the language you want Wallboard to run in. A check means you have selected it. b. If you want to accept your choice of language, select the Next button. If you select Next, the “Choose Destination Location” window appears. Go to “Choose Destination Location Window” on page 4-36. c. If you want to return to a previous window, select Back. d. If you want to stop installing BCMS Vu Wallboard, select Cancel.
Installing and Removing BCMS Vu Software a. If you decide to install BCMS Vu Wallboard in the same language in which BCMS Vu Client is now installed, select Next. The “Choose Destination Location” window appears. Go to “Choose Destination Location Window” on page 4-36. b.
Installing and Removing BCMS Vu Software Choose Destination Location Window 4 The “Choose Destination Location” window is where you select the directory on your PC in which the BCMS Vu Wallboard software will be installed. You may install the Wallboard software on any network drive or in any directory on your PC. You must install BCMS Vu Wallboard software on every PC in the network to which an external wallboard that is registered with the Server is physically connected. 7. a.
Installing and Removing BCMS Vu Software 3) Select OK to make the selected directory the destination. The new destination location is displayed on the window. 4) To accept the location displayed, select Next. Chapter 4 The “Select Program Folder” window appears.
Installing and Removing BCMS Vu Software Select Program Folder The “Select Program Folder” window lets you designate the folder in the Windows Start\Programs menu where the BCMS Vu Wallboard Start icon will reside, unless you create a shortcut for it and place the shortcut somewhere else. 8. a. If you want the Wallboard Start icon to be in the default location (Start/Programs/Lucent Technologies), select Next. b.
Installing and Removing BCMS Vu Software Start Copying Files 4 9. If you want to change a location, a. Select Back until you are in the appropriate window. b. Make the change. c. Select Next until you return to the “Start Copying Files” window. d. When you are satisfied with locations you have chosen, select Next. A window appears showing the progress of the installation. When the installation is complete, the “Setup Complete” window appears.
Installing and Removing BCMS Vu Software Setup Complete 4 The “Setup Complete” window confirms that the setup program has successfully installed the BCMS Vu Wallboard software on your PC. Although you have successfully installed BCMS Vu Wallboard, before you can run the program you must re-boot your PC. The “Setup Complete” window gives you two choices: You may re-boot the PC now, or wait and reboot later. 10. a.
Installing and Removing BCMS Vu Software 11. To install BCMS Vu Client software, a. If the “BCMS Vu R2 Master Setup” window is on your screen, select “BCMS Vu Client Setup” and go to “Welcome” on page 417. b. If the “BCMS Vu R2 Master Setup” window is not on your screen, go to “Installing BCMS Vu Client Software” on page 4-16 and follow instructions. Chapter 4 12. To leave the installation program, select Exit.
Installing and Removing BCMS Vu Software Removing BCMS Vu Wallboard Software To remove BCMS Vu Wallboard software, complete the following steps: Warning To ensure complete removal of the BCMS Vu Wallboard software, make sure the application is closed before performing the uninstall. 1. Select Control Panel from the Start/Settings menu. 2. Double click on Add/Remove Programs. The “Add/Remove Programs” window opens. 3. Select the “Install/Uninstall” tab. 4.
Installing and Removing BCMS Vu Software When the removal program is finished, you may receive a message that some elements could not be removed and that you should manually remove these items. If you receive this message, 1. Select Details. 2. Record the names and paths of the folders and/or files in the “Details” window. 3. Select OK. 4. Exit the Install/Uninstall Wizard by selecting OK. 5. Delete the folders and/or files using either the Windows My Computer or the Explorer application. 6.
Installing and Removing BCMS Vu Software 4-44 Removing BCMS Vu Wallboard Software
Installing a Wallboard 5 5 Introduction 5 This chapter describes the equipment you will need and the steps to follow when installing a wallboard. The sections included in this chapter are as follows: • Wallboard Types • Installing the Wallboard • Registering a Wallboard. Related Documents 5 Refer to your wallboard user guide for more information.
Installing a Wallboard Wallboard Types 5 The BCMS Vu software supports eight types of wallboards. The following table lists the characteristics specific to each wallboard.
Installing a Wallboard Installing the Wallboard 5 To install an external wallboard to use with BCMS Vu software, complete the following tasks: • Unpack the wallboard. • Be sure that a converter box that converts the communication protocol from RS-485 (the wallboard protocol) to RS-232 (the PC protocol) is included with the wallboard. • Be sure that the wallboard installation document is included with the wallboard. • Connect the communications cable from the wallboard to the PC.
Installing a Wallboard Registering a Wallboard Before you can use a wallboard, you must register it with the Server. Refer to Chapter 4, “Configuring and Managing the BCMS Vu Software,” in BCMS Vu Software R2 User Guide (585-217-102).
Installing a Wallboard Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex 0 0 23 17 46 2E 69 45 92 5C 115 73 1 1 24 18 47 2F 70 46 93 5D 116 74 2 2 25 19 48 30 71 47 94 5E 117 75 3 3 26 1A 49 31 72 48 95 5F 118 76 4 4 27 1B 50 32 73 49 96 60 119 77 5 5 28 1C 51 33 74 4A 97 61 120 78 6 6 29 1D 52 34 75 4B 98 62 121 79 7 7 30 1E 53 35 76 4C 99 63 122 7A 8 8 31 1F 54 36 77 4D 100 64 123 7B 9 9
Installing a Wallboard 5-6 Registering a Wallboard
Troubleshooting Problems 6 6 Introduction 6 If problems occur during installation, correct them before you proceed. The following sections describe the most likely sources of error. To resolve problems that occur while you are running the BCMS Vu software, refer to the “Troubleshooting” chapter of the BCMS Vu Software User Guide (585-217-102).
Installation Problems Troubleshooting BCMS Vu Installation This section will help you resolve problems you may encounter when you install BCMS Vu software. Here are some possible problems and the actions you can take to recover when you install BCMS Vu software. Problem Probable Cause Action When you try to install BCMS Vu Server, Client, or Wallboard, the installation procedure halts, with or without error message. Another application is running. Close all open applications.
Problem Probable Cause Action Error # 1111: Message stating that DAO did not install correctly. Microsoft DAO installation failed. 1. Close all applications. 2. Insert the BCMS Vu CD-ROM into the CD Drive. 3. In the “BCMS Vu R2 Master Setup” window select Exit. 4. In My Computer or Explorer select the CD-ROM Drive. 5. In the folder Server\dao\disk1 double-click on “setup.exe.” The program correctly installs DAO.
Installation Problems Problem Probable Cause Action For Windows NT 4.0: Insufficient memory allocated for paging file size. Always use at least the file size recommended by Windows. Received a message reporting a virtual memory error or Memory Allocation error 1. Select Control Panel/System/ Performance. 2. On the “Performance” tab, in the “Virtual Memory” box, select Change. 3. In the box labeled “Total Paging File Size for all Drives,” note the number next to “Recommended.” 4.
Problem Probable Cause Action For Windows 95: Insufficient memory allocated for paging file size. Always use at least the file size recommended by Windows. Received a message reporting a virtual memory error or Memory Allocation error. 1. Select Control Panel/System/ Performance. 2. On the “Performance” tab, select Virtual Memory. 3. Activate the radio button next to “Let Windows Manage my Virtual Memory Settings.” 4. Select OK. 5. Exit “Control Panel.
Installation Problems 6-6 Troubleshooting BCMS Vu Installation
