User guide

Report Basics
5-14 About Real-Time Text Reports
Categories of Real-Time Text Reports 5
There are three categories of Real-Time Text Reports:
●
System Summary Real-Time Text Report — Displays predetermined attributes
of one or several splits/skills that you select.
●
Split/Skill Summary Real-Time Text Report — Displays predetermined
attributes of a single split/skill that you select.
●
VDN Summary Real-Time Text Report — Displays predetermined attributes of
one or more VDNs that you select.
Sample Real-Time Text Report 5
Below is an example of how Real-Time Text reports appear in BCMS Vu.
Creating a Real-Time Text Report 5
To Create a Real-Time Text Report, refer to “Creating a Real-Time Text Report”
on page 7-10.
Note
The VDN Real-Time Text Report is available only if the Vectoring
feature is administered on the DEFINITY system.