User guide

Resolving Problems 10-29
Troubleshooting
Chapter 10
Error # 1111: Message
stating that DAO did not
install correctly.
Microsoft DAO installation
failed.
Reinstall DAO:
1. Close all applications.
2. Insert the BCMS Vu CD-
ROM into the CD drive.
3. In the “BCMS Vu R2
Master Setup” window
select Exit.
4. In My Computer or
Explorer select the CD-
ROM drive.
5. In the folder
Server\dao\disk1, double-
click on “setup.exe.”
The program will correctly
install DAO.
Unexpected symptoms,
such as processor hanging
and/or error messages
indicating a memory
allocation problem.
Programs other than
Microsoft Office 95, 97 or
2000 and Symantec
pcANYWHERE installed on
the Server or Client PC.
Avaya certifies that BCMS
Vu software has been tested
and found to run co-resident
with Microsoft Office and
Symantec pcANYWHERE.
Avaya makes no claims
whatsoever as to the
compatibility of BCMS Vu
software with any other
software application.
Remove incompatible
application(s) and restart
BCMS Vu.
Miscellaneous Problems
Problem Probable Cause Action