User's Manual

Chapter 11: Voice Quality Monitoring
Feature overview
Proactive Voice Quality Monitoring (PVQMon or VQMon) allows an Avaya 1200 Series IP
Deskphone with SIP Software to report voice quality statistics to a server in the network. The
IP Deskphone with SIP Software collects various voice quality statistics, for example, packet
loss, and sends the voice quality statistics to the server at regular intervals during a call. A
subset
of these statistics is also available for the user to view on the IP Deskphone by selecting
the Audio soft key and then the Monitor Audio Quality menu item.
VQMon set-up
Configure
the following parameters on the IP Deskphone with SIP Software to connect to the
server and send the PVQMon statistics.
1. Enable the feature. To enable the feature, configure the VQMON_PUBLISH
parameter in the device configuration file (see
VQMon configuration commands on
page
82).
2. Configure the IP address of the PVQMon server. Configure the IP address of the
PVQMon server in either of the following settings:
a. Configure VQMON_PUBLISH_IP through the device configuration file
(see
VQMon configuration commands on page
82).
b. Configure PVQMon IP in Device Settings (see
Table 46: PVQMon IP
configuration on page 143
)
3. Configure the remainder of the VQMon parameters in the device configuration file
(see
VQMon configuration commands on page 82
). These parameters provide
threshold information to the IP Deskphone with SIP Software. A report is sent to the
server when these thresholds are exceeded.
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