User's Manual

If the display indicates that the server is unreachable and it continuously resets, some
parameters must be configured. Things to consider when setting parameters:
• Enter requested information in the menu fields by pressing the number keys on the
dialpad. Press the asterisk (*) key to enter a period (.) when entering an IP address.
• To record the entry and advance the initialization to the next parameter, press OK.
• To abandon the manual configuration process and restart the power-up, press Cancel.
• To manually enter parameters, use the BKSpace or Clear soft keys to edit the default
entry. BKSpace deletes each character as the key is pressed. Clear deletes the entire
entry.
• Each parameter must have a corresponding entry.
Problem: Software download failure:
If you are having trouble downloading software, review the following.
• Are the Server URL and Protocol parameters correct in the IP Deskphone's Device
Settings > Provisioning dialog?
• Is the IP Deskphone connecting to the TFTP server log?
Check any firewall configuration settings to allow TFTP protocol access.
• Is the syntax within the 12xxSIP.cfg correct? See Configure the provisioning server on
page
39. Supported sections describe the syntax of the configuration file.
• Does DOWNLOAD_MODE = AUTO and is VERSION less than the current running
software version? If a file does not download using the AUTO selection, it is possible the
version number is not high enough. A version number exists permanently on the
IP Deskphone until a higher version number is downloaded through the device
configuration file or you select Srvcs > System > Erase User Data on the
IP Deskphone.
• Check FILENAME. Does this exist on the TFTP server?
• Check to make sure your firewall settings allow for the provisioning protocol (TFTP, FTP,
OR HTTP) to go through.
Problem: Software conversion failures:
Diagnostics and troubleshooting
326 SIP Software for Avaya 1200 Series IP Deskphones-Administration September 2013
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