Installing the i2004 Internet Telephone 1 1 Internet Phone User Guide For Meridian SL-100 Integrated Gateway (IGW) Access Document Version 1.1 March 2002 i2004 Internet Telephone 2 Installing the … i2050 Software Phone 23 i2004 Internet Telephone 12 i2050 Software Phone 44 i2004 or i2050 Phone 61 Basic Functions of the… Using Network Services with an … Copyright © 2002 Nortel Networks. All rights reserved. The information in this document is subject to change without notice.
Installing the i2004 Internet Telephone 2 Installing the i2004 Internet Telephone Internet Phone User Guide Nortel Networks 2
Installing the i2004 Internet Telephone Installing 33 Installing the i2004 Internet Telephone The i2004 Internet Telephone – Emissions Class A Product 4 The i2004 Internet Telephone – Introduction 5 Installing the i2004 Internet Telephone 7 Connecting the i2004 Internet Telephone 7 Initializing the i2004 Internet Telephone 8 Entering a DN Key Internet Phone User Guide 11 Nortel Networks
Installing the i2004 Internet Telephone 4 Installing the i2004 Internet Telephone The i2004 Internet Telephone – Emissions Class A Product This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Installing the i2004 Internet Telephone 5 The i2004 Internet Telephone - Introduction Internet Protocol (IP) telephony is the next generation of telecommunication services that integrates voice and data capabilities to enhance everyday communications and increase productivity. IP telephony takes advantage of new high-bandwidth central office technologies to provide any service, anywhere, at anytime – instantly.
Installing the i2004 Internet Telephone 6 The i2004 Internet Telephone includes special keys that provide instant access to features of the set (see Figure 2). The use of these keys is discussed in more detail throughout this User Guide.
Installing the i2004 Internet Telephone 7 Installing the i2004 Internet Telephone Before installing your i2004 Internet Telephone, consult your system administrator to avoid serious damage to the set. Your system administrator must create a terminal profile and provide you with an IP address and other information required to initialize the set.
Installing the i2004 Internet Telephone 8 Initializing the i2004 Internet Telephone When you first connect your i2004 Internet Telephone to a power source, all hardkey indicator lights and softkey icons may flash. This indicates that the phone has not yet been initialized. You may need to contact your system administrator to determine the correct information to use during the initialization procedure.
Installing the i2004 Internet Telephone 9 The default entry for each parameter will be displayed on the screen (see Figure 4). NOTE: Some versions of the i2004 begin with the prompt ‘SET IP’. You will then be asked to edit or accept all of the parameter information in Table 1 on page 10. The last parameter prompt will be ‘DHCP?’. In this situation, you should enter 0 – the set will then display ‘Locating server’(see Figure 5 and go to the instructions that follow it).
Installing the i2004 Internet Telephone 10 Enter requested information in the menu fields by pressing the number keys on the dialpad. Press the * key to enter a period (".") when entering the set's IP address. Pressing OK will record the entry and advance the initialization to the next parameter. Pressing CANCEL will abandon the manual configuration process and restart the power-up process. Each parameter must have a corresponding entry.
Installing the i2004 Internet Telephone 11 Entering a DN Key When each parameter has been entered, your i2004 Internet Telephone will attempt to connect to the server (see Figure 5). Figure 5 Locating Server. . . . _ If your telephone set cannot locate the server, it will automatically retry every two minutes. After several attempts, if your telephone set does not locate the server, contact your system administrator for assistance.
12 Basic Functions of the i2004 Internet Telephone Basic Functions of the i2004 Internet Telephone Internet Phone User Guide Nortel Networks
Basic Functions of the i2004 Internet Telephone 13 13 Basic Functions of the i2004 Internet Telephone Display Screen 14 Softkeys 15 Multiple Line Appearances 16 Icons 17 Basic Calls 18 Making a Call 19 Pre-Dialing 20 Answering a Call 21 Internet Phone User Guide Nortel Networks
Basic Functions of the i2004 Internet Telephone 14 Basic Functions of the i2004 Internet Phone Display Screen The i2004 Internet Telephone is a feature-rich capable telephone that has a builtin display screen for ease of use. The display screen has three areas to show different types of information (see Figure 7). The top half of the display screen shows the available telephone lines associated with your i2004 Internet Telephone.
Basic Functions of the i2004 Internet Telephone 15 Softkeys The softkeys on the i2004 Internet Telephone add greater versatility and provide easy access to features that are customized for your current call activity. For example, while on a call, softkeys offer one-button access to Call Conference and Call Transfer – no more activation codes to remember! When the phone is idle, softkey features may include Inspect, Forward and Do Not Disturb.
Basic Functions of the i2004 Internet Telephone 16 Multiple Line Appearances The i2004 Internet Telephone includes six programmable keys for multiple telephone lines and line appearances that can be updated by your system administrator. Each unique line and appearance for that line has a dedicated key assigned to it using the programmable LINE keys. Line key labels display the associated phone number. The i2004 Internet Telephone allows for multiple appearances of the same telephone line.
Basic Functions of the i2004 Internet Telephone 17 Icons The i2004 Internet Telephone includes special icons that identify the status of each telephone line: ringing, on hold, or idle. Icon 1: This icon will appear when the telephone line is idle. In a MADN group, this icon indicates that all members in the MADN group are idle. Icon 2: This icon indicates another MADN member is originating a call on the MADN DN but the remote party has not answered.
Basic Functions of the i2004 Internet Telephone 18 Basic Calls The i2004 Internet Telephone gives you multiple options to make a call. Each of these options is described in detail. You can make a call either in the off-hook mode or in the on-hook mode by using your handset, headset, or hands-free speaker (see Figure 10). On the following pages you will see more detailed information about how to make calls by: Normal Dialing: 1. Using your Handset 2. Using your Headset key or Handsfree key Pre-Dialing: 1.
Basic Functions of the i2004 Internet Telephone 19 Making a Call Using your Handset 1. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the HANDSET to select another line. 2. Enter the phone number. 3. Press GOODBYE to end the call (or replace the HANDSET). The primary line is always selected unless you select another LINE key. Using your Headset or Handsfree Keys 1.
Basic Functions of the i2004 Internet Telephone 20 Pre-Dialing Pre-dialing allows you to verify the phone number dialed on the phone’s display before completing your call. Pre-dialing with your Handset 1. Enter the phone number (no dial tone will be heard). 2. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the HANDSET to select another line. 3. Replace the HANDSET to end the call (or press GOODBYE). Pre-dialing with your Headset or Handsfree Keys 1.
Basic Functions of the i2004 Internet Telephone 21 Answering a Call The calling party’s name and number, if available, will be displayed on incoming calls if the telephone is idle (if the phone is holding a call, not on an active call, receiving Caller ID from another call, or in a functional area such as the Directory). In some instances, only the number will be displayed. If the telephone is idle 1. Answer the call by performing one of the following actions: • Lift the handset.
Basic Functions of the i2004 Internet Telephone 22 Call Waiting – Multiple Line Appearance If the new call is on the second line appearance of your primary line, your caller will not hear a busy signal, and the incoming call can be handled like any other call. Press the LINE key, and your current call will be automatically placed on hold while you speak to the new caller. Press the LINE key of the held call to return to the first caller (see Figure 13).
23 Installing the i2050 Software Phone Installing the i2050 Software Phone Internet Phone User Guide Nortel Networks
Installing Installing the the i2050 i2050 Software Software Phone Phone 24 24 Installing the i2050 Software Phone Features Overview 25 Finding the Information You Need 27 Overview of i2050 Installation for IGW Access 28 Step 1: Verify Hardware & Software Requirements 29 Step 2: Install the USB Audio Headset 31 Step 3: Install i2050 Software Phone Application 33 Step 4: Run the i2050 Configuration Tool 35 Step 5: Start the i2050 and Enter a DN Key 41 Troubleshooting Internet Phone User Guide
Installing the i2050 Software Phone 25 Features Overview The i2050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their PCs. It combines the rich set of classic telephony services of the switch along with PC resident directory capabilities.
Installing the i2050 Software Phone 26 • includes a USB Headset Adapter that provides a controlled high quality audio environment. The adapter: • offers predictable, absolute audio levels • uses standard Windows drivers • requires no additional software or drivers • is supported on Windows 98 and Windows 2000 • includes an in-use lamp connector • includes a user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn • supports G.723, G.729 and G.
Installing the i2050 Software Phone 27 Finding the Information You Need The i2050 softphone functions on several Nortel Networks product lines. Users of the i2050 on all platforms can use the i2050 macros and softphone directory. In addition to this base functionality, IGW Access offers i2050 users several additional product-specific features. Supported features include Call Transfer, Conference and Call Forwarding, among others.
Installing the i2050 Software Phone 28 Overview of i2050 Installation for IGW Access Prior to installing the i2050, get answers from your system administrator to the following questions: • Does your network use full DHCP? If not, what IP address and port should you specify for the Communications Server? • What is your DN Key? Next, use the following procedure when setting up the i2050 on IGW Access for the first time: 1. Verify your PC meets the hardware and software requirements of the i2050. 2.
Installing the i2050 Software Phone 29 Step 1: Verify Hardware and Software Requirements Minimum PC Requirements • • • • • • Pentium Pro 200 MHz 128 MB memory (for Windows 2000) 64 MB memory (for Windows 98) 55 MB free hard-drive space (all languages) USB port Monitor settings: 16 bit High Color; 800x600 resolution or higher Supported Operating Systems • • • • Windows Windows Windows Windows 2000 Professional 2000 Professional Service Pack 1 2000 Professional Service Pack 2 98 Second Edition The foll
Installing the i2050 Software Phone 30 Installation Privileges As documented in the i2050 Help system, installation of the i2050 Software Phone on Windows 2000 requires the installer be either: • An administrator • A Power User with elevated privileges Installation uses a two step process where the installation first (step 1) extracts itself from the self-extracting setup.exe provided; and then (step 2) runs the actual installation.
Installing the i2050 Software Phone 31 Step 2: Install the USB Audio Headset Overview of USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications.
Installing the i2050 Software Phone 32 Steps to Install the USB Audio Headset 1. Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened. 2. Connect the headset cord to the RJ9 jack on the adapter. 3. Connect the USB cable to the headset adapter and to one of the USB jacks on the back of your PC or USB hub. 4.
Installing the i2050 Software Phone 33 Step 3: Install the i2050 Software Phone Application Note: If you are upgrading an existing version of the i2050 software on your PC, log out and exit the application. You must un-install the old version (via Add/Remove Programs) before installing a new version of the i2050 software. Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software Phone.
Installing the i2050 Software Phone 34 Additional installation steps for Windows 2000 To enable QoS functionality (DiffServ and 802.1p/q) on Windows 2000, you must install two software packages: Windows QoS Packet Scheduler and the Nortel Networks QoS Service. The installation of both software packages requires administrator privileges. To install the QoS Packet Scheduler: 1. In Windows Control Panel, double-click Network and Dialup Connections. 2.
Installing the i2050 Software Phone 35 Step 4: Run the i2050 Configuration Tool You configure the i2050 Software Phone using the i2050 configuration utility. To start the configuration utility, select the following from the Start menu: Start>Programs>Nortel Networks>i2050 Software Phone>Configuration Tool The configuration utility has nine tabs listed below. You will need to check your settings for the tabs shown in boldfaced.
Installing the i2050 Software Phone 36 Configuration Tool Tab - Select Sound Devices Table 3 Select Sound Devices Attribute Headset Microphone Headset Speaker Volume Control Ringing Speaker Audio Quality I use a modem to connect to the network Apply to all users Description Allows you to select the microphone used for making calls. Select USB Audio Device. Allows you to select the speaker used for making calls. Select USB Audio Device. Allows you to set the volume level for the headset device.
Installing the i2050 Software Phone 37 Configuration Tool Tab - Server Type For the IGW Access product, select CENTREX and then click APPLY. Configuration Tool Tab - QoS Note: This screen is intended for expert users only. You use this screen to enable or disable 802.1 Quality of Service (QoS) support on the i2050 Software Phone. Since only Windows 2000 supports 802.1, this screen is not applicable to Windows 98 users. If you select the setting “Automatic Detection”, the i2050 will decide if 802.
Installing the i2050 Software Phone 38 Configuration Tool Tab - Hardware ID Table 4 Hardware ID Attribute Hardware ID Auto-Create Firmware Version Description Do not change the information in the first or last box in the Hardware ID field. The middle box contains the MAC address for the Ethernet card installed in your computer. If the middle box is blank or contains all 0s, contact your system administrator to get the unique number to enter in this field. This button is for expert users only.
Installing the i2050 Software Phone 39 Configuration Tool Tab - Advanced Audio Note: This screen is intended for expert users only. You can use this screen to override the communications server defined values. Changing the values on this screen should be considered a last resort if audio quality issues are encountered.
Installing the i2050 Software Phone 40 Configuration Tool Tab - Trace Note: This screen is intended for Nortel Networks personnel only. This screen can be used to record UNIStim traffic. For normal operation, the Enable option should be cleared. This disables the Trace feature. Configuration Tool Tab - About This screen identifies the version of the i2050 Configuration Utility. This always matches the version of the i2050 Software Phone application.
Installing the i2050 Software Phone 41 Step 5: Start the i2050 and Enter a DN Key To start the i2050, select the following from the Start menu: Start>Programs>Nortel Networks>i2050 Software Phone>i2050 Software Phone After you start the i2050, your i2050 Software Telephone will attempt to connect to the server (see Figure 14). Figure 14 Locating Server. . . . _ If your telephone set cannot locate the server, it will automatically retry every two minutes.
Installing the i2050 Software Phone 42 Troubleshooting Application fails to install Symptom: During installation the following error message appears: Error 1931: The Windows Installer service cannot update the system file Description: You are trying to install i2050 Software Phone on an outdated version of the operating system. Action: To fix the problem, you may have to upgrade your operating system.
Installing the i2050 Software Phone 43 Table 7 Solving Connection Problems Item After you start the i2050, the i2050 displays ‘DHCP server not available’ Description/action The i2050 cannot obtain the IP address of the Communications Server from the DHCP server. Find out from your system administrator if your network provides full DHCP. If the network does not use full DHCP, your system administrator must provide you the IP address and port of the Communications Server.
44 Basic Functions of the i2050 Software Phone Basic Functions of the i2050 Software Phone Internet Phone User Guide Nortel Networks
Basic Basic Functions Functions of of the the i2050 i2050 Software Software Phone Phone 45 45 Basic Functions of the i2050 Software Phone User Interface Options 46 Display Screen 49 Softkeys 50 Multiple Line Appearances 51 Icons 52 Basic Calls 53 Making a Call 54 Pre-Dialing 55 Answering a Call 56 TAPI Enabled Applications Internet Phone User Guide 58 Nortel Networks
Basic Functions of the i2050 Software Phone 46 Basic Functions of the i2050 Software Phone The following section provides a brief description of how to use the graphical user interfaces of the i2050 to perform basic functions. More detailed information is available in the i2050 Help Contents. See page 27 to see how to access the i2050 Help Contents. User Interface Options There are three user interface options available on the i2050.
Basic Functions of the i2050 Software Phone 47 Within the Primary User Interface the computer keyboard provides hotkeys for: • Handsfree (Enter) • Release (F12 or Esacpe) • Hold (F5) • Softkeys/Interactive keys (F1-F4) • Alphabetic keys map to numbers (identical to i2004 dial pad mapping) and ‘/’ on the numeric pad maps to ‘#’key • Arrow keys map to navigation keys • Alt-V will paste or insert data to the interface (for example, you can copy a number from Outlook and paste it into the i2050 interface) In
Basic Functions of the i2050 Software Phone 48 System Tray Interface – The i2050 System Tray Interface allows much of the application’s functionality to be operated from the Windows System Task Tray. This allows the user to operate the i2050 without interrupting their workflow. For example, the user can answer an incoming call from the System Tray without launching the Primary User Interface. Easy access to the Local Directory’s Quick Dial, Redial and Caller lists is provided by fly-out menus.
Basic Functions of the i2050 Software Phone 49 Display Screen The i2050 Software Telephone is a feature-rich Internet telephone that has a GUI designed to simulate the i2004 Internet Phone. The interface includes a built-in display screen for ease of use. Note: To accommodate users of both the i2050 and the i2004, the figures in this section of the document have been drawn to simulate the i2004 screen. However, the instructions and content of the figures applies equally to both models.
Basic Functions of the i2050 Software Phone 50 Softkeys The softkeys on the i2050 Software Telephone add greater versatility and provide easy access to features that are customized for your current call activity. For example, while on a call, softkeys offer one-button access to Call Conference and Call Transfer – no more activation codes to remember! When the phone is idle, softkey features may include Inspect, Forward and Do Not Disturb. Each available option is identified below the display screen.
Basic Functions of the i2050 Software Phone 51 Multiple Line Appearances The i2050 Software Telephone includes six programmable buttons for multiple telephone lines and line appearances that can be updated by your system administrator. Each unique line and appearance for that line has a dedicated button assigned to it using the programmable LINE buttons. Line button labels display the associated phone number. The i2050 Software Telephone allows for multiple appearances of the same telephone line.
Basic Functions of the i2050 Software Phone 52 Icons The i2050 Software Telephone includes special icons that identify the status of each telephone line: ringing, on hold, or idle. Icon 1: This icon will appear when the telephone line is idle. In a MADN group, this icon indicates that all members in the MADN group are idle. Icon 2: This icon indicates another MADN member is originating a call on the MADN DN but the remote party has not answered.
Basic Functions of the i2050 Software Phone 53 Basic Calls The i2050 Software Telephone gives you multiple options to make a call. Each of these options is described in detail on the following pages (see Figure 19).
Basic Functions of the i2050 Software Phone 54 Making a Call Making a Call 1. Be sure you are wearing your headset and that it is properly connected. 2. Click the HANDSFREE key to make a call on your primary line, or click on a LINE key to select another line. 3. Enter the phone number using the pad on your keyboard or using the mouse and the Software Phone Dial Pad. 4. Click on GOODBYE to end the call. The primary line is always selected unless you select another LINE button.
Basic Functions of the i2050 Software Phone 55 Pre-Dialing Pre-dialing allows you to verify the phone number dialed on the phone’s display before completing your call. Pre-dialing a Call 1. Select the Software Phone window so that it is active. 2. Enter the phone number using the keyboard number pad or using the mouse and the Software Phone dial pad. 3. Select the line you want to use by clicking on a LINE key, or click on the HANDSFREE key to select your primary number. 4.
Basic Functions of the i2050 Software Phone 56 Answering a Call The calling party’s name and number, if available, will be displayed on incoming calls if the telephone is idle (if the phone is holding a call, not on an active call, receiving Caller ID from another call, or in a functional area such as the Directory). In some instances, only the number will be displayed. If the telephone is idle 1. Ensure you are wearing your headset and that it is properly connected. 2.
Basic Functions of the i2050 Software Phone 57 Call Waiting – Multiple Line Appearance If the new call is on the second line appearance of your primary line, your caller will not hear a busy signal, and the incoming call can be handled like any other call. Click on the LINE key, and your current call will be automatically placed on hold while you speak to the new caller. Click on the LINE key of the held call to return to the first caller (see Figure 22).
Basic Functions of the i2050 Software Phone 58 TAPI Enabled Applications Applications which use Microsoft’s TAPI interface to control telephony devices can be used with the i2050 Software Phone. TAPI enabled applications can use the i2050 Software Phone’s TAPI Service Provider (TSP) to make, answer, hold, un-hold and clear calls.
Basic Functions of the i2050 Software Phone 59 Select a Physical Location If TAPI has never been used before on this computer, then a dialogue requesting the device’s location information will be presented when: • The user opens Phone and Modem Options. • The user selects MakeCall from the i2050 icon in the system tray. • The user presses the edit button (a pencil icon beside the phone number field when the cursor is in the Phone Number field) from an i2050 Directory contact’s Properties dialogue.
Basic Functions of the i2050 Software Phone 60 TAPI Example - Microsoft Outlook Consult Outlook documentation for details on the use of Microsoft Outlook. This section uses Outlook as an example of configuration and operation of a typical TAPI enabled application.
Using Network Services with the i2004 or i2050 Phone 61 61 Using Network Services with an i2004 or i2050 Phone Internet Phone User Guide Nortel Networks
Using Network Services with an i2004 or i2050 Phone Using Network Services with the i2004 or i2050 Phone 62 62 Using Network Services with an i2004 or i2050 Phone SL-100 Features 63 Placing and Retrieving a Call on Hold 63 Transferring a Call 64 Conferencing Calls 65 Forwarding Calls 68 Inspect 69 Do Not Disturb 70 Message Waiting and Message Retrieval 71 Call Park 73 Call Pickup 75 Ring Again 76 Privacy and Privacy Release 77 Speed Call 78 IGW Access Features 80 Outbox and Red
Using Network Services with the i2004 or i2050 Phone 63 Using Network Services with an i2004 or i2050 Phone The i2050 Software Phone is designed with a user interface that closely resembles the appearance and functions of the i2004 Internet Telephone. The information provided in this document is described in terms of the i2004. However, the information also applies to the i2050 Software Phone interface. For more detailed help on using the i2050, please refer the online help tools.
Using Network Services with the i2004 or i2050 Phone 64 Transferring a Call Softkeys make transferring an active call to another telephone number simple. This feature allows you to transfer calls in several ways: • announcing your transferred call before releasing it, • speaking with your called party privately before releasing the call, or • transferring the call directly.
Using Network Services with the i2004 or i2050 Phone 65 Conferencing Calls Use call conferencing when you need to join several callers together. Your Internet Telephone allows you to establish conference calls by individually adding each phone number, or by conferencing active calls together (see Figure 25). Setting up a 3-way conference call 1. Start with an active call by calling the telephone number of one of the conference individuals. 2.
Using Network Services with the i2004 or i2050 Phone 66 Adding Additional Calls Adding additional callers to your active conference call is just as simple as using the softkey options (see Continuation of Figure 25). NOTE: The maximum number of people that can be conferenced in a call is limited by the bridge size provisioned on the switch. Please check with your service administrator. Adding a new party while on an active 3-way conference call 1.
Using Network Services with the i2004 or i2050 Phone 67 Adding on Incoming Calls to your Conference Your Internet Telephone allows you to easily connect two independent calls for an immediate three-way conference (see Figure 26). When pressing the CONFER softkey, your Internet Telephone will always seize an available line on your set. To conference two active callers you will need to release this line to complete your conference. Setting up a 3-way conference call by joining two active calls 1.
Using Network Services with the i2004 or i2050 Phone 68 Forwarding Calls A special softkey allows you to easily forward your calls. You can select the most recently ‘forwarded to’number, or change the number your calls are forwarded to (see Figure 27). When forwarding your calls, incoming calls to all telephone numbers (except MADN numbers) assigned to your Internet Telephone are forwarded to the number you designate. When your phone is idle 1. Press the FORWARD softkey. 2. Press the LASTFWD softkey.
Using Network Services with the i2004 or i2050 Phone 69 Inspect If your Internet Telephone has two or more line appearances, the Inspect feature is available. Inspect allows you to view information about a line without accessing it first. When you inspect a line, the call status and Caller ID information (if available) will display on your set. You can inspect lines that are in use, on hold, or ringing with a new call (see Figure 28). When your phone is idle, ringing, on hold, or active 1.
Using Network Services with the i2004 or i2050 Phone 70 Do Not Disturb Work at your desk uninterrupted with this feature on your Internet Telephone. Do Not Disturb (also known as Make Set Busy) prevents incoming calls from ringing on your set. Calls to numbers other than your primary line, such as MADN group numbers, won't ring on your set either, so ringing phones will not interrupt your work. Incoming calls will hear busy signal (see Figure 29). When your phone is idle 1. Press the DND softkey.
Using Network Services with the i2004 or i2050 Phone 71 Message Waiting and Message Retrieval Your Internet Telephone will tell you when you have messages in your voice mailbox if you subscribe to voice mail services from your local telecommunications provider. Your display will provide a message (‘Message Waiting’), and the Set Lamp will flash when the phone is idle (see Figure 30). To check for messages 1. Go off hook and enter the phone number for your voice mail provider. 2. Review your messages. 3.
Using Network Services with the i2004 or i2050 Phone 72 If your Internet Telephone is provisioned with a network-based messaging application, connecting to your mailbox is as easy as pressing the INBOX key. To check for messages 1. 2. 3. 4. Press INBOX – ‘Inbox’, ‘Messages’and the CALL softkey will appear on the display. Press the CALL softkey to call your messaging system with the primary line. Review your messages. Press GOODBYE to end your call.
Using Network Services with the i2004 or i2050 Phone 73 Call Park Your Internet Telephone allows you to temporarily hold a call so it can be retrieved from another set with the single press of a softkey even if you do not know in advance where you will be retrieving the call (see Figure 32). While on an active call 1. Press the PARK softkey. The call will be "parked" and the set becomes idle and ready for new callers. The "parked" call is now ready to be retrieved from any set.
Using Network Services with the i2004 or i2050 Phone 74 When your phone is idle 1. Press the UNPARK softkey. 2. Enter the telephone number of the line where the call was parked. 3. Press the OK softkey. The primary line will be used to capture the call.
Using Network Services with the i2004 or i2050 Phone 75 Call Pickup Internet Telephone users that are in the same Call Pickup group can answer ringing calls from other sets in their pickup group (see Figure 34). The system administrator establishes these pickup groups. You may want to check with your system administrator to determine if your set is part of a pickup group and to determine the other users in your group. When your phone is idle 1.
Using Network Services with the i2004 or i2050 Phone 76 Ring Again In busy offices, it can be difficult to reach your party without getting a busy signal. Ring Again (also known as Automatic Call Back) will notify you when the number you are trying to call becomes available (see Figure 35). While on a "busy" call 1. When you hear the "busy signal", press RINGAGN. If the switch allows Ring Again activation against the remote party, then the line will be released and the feature will be activated. 2.
Using Network Services with the i2004 or i2050 Phone 77 Privacy and Privacy Release Typically, lines in a MADN group can be shared by several users, and more than one user can access a call at the same time. To ensure privacy on sensitive calls, the Privacy feature prevents others in your MADN group from joining your call. Check with your system administrator to determine how your MADN lines are programmed (see Figure 36). While on a call 1.
Using Network Services with the i2004 or i2050 Phone 78 Speed Call - Programming You can assign 1- and 2-digit codes to specific numbers to perform speed calling. Your Internet Telephone uses softkeys to make this task simple (see Figure 37). When your phone is idle 1. Press SPDCALL. 2. Enter an available 'speed dial code' – this will be the number(s) you dial to place a call to your party. 3. Press OK. 4. Enter the phone number you want to associate with this code. 5. Press OK to save your entries.
Using Network Services with the i2004 or i2050 Phone 79 Speed Call – Abbreviated Dialing Now that your set is programmed, placing a call with Speed Call is simple. When your phone is idle 1. 2. 3. 4. Lift the handset (or press HEADSET or HANDSFREE). Press the SPDCALL softkey. Press the 1- or 2-digit code assigned to the party you wish to call. Press OK. Your call will be placed. Your display will show the number called, preceded by the speed dial code.
Using Network Services with the i2004 or i2050 Phone 80 IGW Access Features Outbox and Redial Your Internet Telephone is equipped with an Outbox feature which logs the last ten dialed numbers. You may access your Outbox list to display and redial any listed number by using your softkeys. If you subscribe to Caller ID services from your local service provider, the party's name may also display in your Outbox records.
Using Network Services with the i2004 or i2050 Phone 81 Figure 38 User presses Down navigation key four times 6135559654 6135559654 6135559870 6135559870 6135559870 6135559870 Redial Redial 7259471 45876 Laura Whitehead Call View AddDir 7259471 45876 Laura Whitehead Exit Call AddDir Exit 6135559654 6135559654 6135559870 6135559870 6135559870 6135559870 Redial Redial 7259471 45876 Laura Whitehead Call View View AddDir 2733633 61113 – End of List – Exit Internet Phone User Guide C
Using Network Services with the i2004 or i2050 Phone 82 Incoming Callers List Your Internet Telephone includes an Incoming Callers List, which displays caller information for recently received calls. A softkey on your set will identify the number of callers in your Callers List, and your screen will display the caller’s name and phone number and the date and time of the call (see Figure 39).
Using Network Services with the i2004 or i2050 Phone 83 Figure 39 6135559654 6135559870 6135559870 10/27 06:00pm Inspect 10 Calls Forward More 6135559654 6135559870 6135559870 10 of 10 6133333859 Joe Smith Tue, CallBck Delete N10/27 06:00pm 2x Oct 26 03:00pm Exit More User presses down navigation key.
Using Network Services with the i2004 or i2050 Phone 84 Incoming Callers List – CallBack and AddDir Press CALLBCK while viewing the Callers List to place a call to the displayed party. In many business environments, the displayed number must be edited before you are able to complete a call. For example, your telephone system may require that you dial a 9 to seize a line outside the business' network. You may have to insert a 1 in the number string if the call will be a long distance call.
Using Network Services with the i2004 or i2050 Phone 85 Personal Directory Your Internet Telephone is equipped with a Personal Directory which is accessed by pressing the DIRECTORY key on your set. Because your Personal Directory is stored on the server that manages your Internet Telephone, your directory is saved even if your set loses power. Numbers are listed in your Directory in alphabetic order by the first name entered.
Using Network Services with the i2004 or i2050 Phone 86 Figure 40 User presses Directory key Directory TPS Directory 6785559328 Chuck Jones Call Edit 6135559870 6135559870 6135559870 6135559870 6135559870 6135559870 05/23 10:20am 05/23 10:22am Add Entry Enter Name Heather Chute Exit More OK Erase Cancel User presses More softkey and then New softkey Add Entry 6135559870 6135559870 6135559870 6135559870 6135559870 6135559870 05/23 10:21am Enter Name OK Erase 05/23 10:22am Add
Using Network Services with the i2004 or i2050 Phone 87 Personal Directory – Abbreviated Dialing The Personal Directory available with your Internet Telephone makes abbreviated dialing simple. Because your directory lists names as well as numbers, there are no codes to remember. Remember the numbers listed in your Directory appear in alphabetic order (see Figure 41). To dial a number listed in your directory 1. Press the DIRECTORY key on your set – the first listing in your directory will display. 2.
Using Network Services with the i2004 or i2050 Phone 88 Services Key You can customize several settings on your Internet Telephone through the SERVICES key (the key with a globe on it). Pressing SERVICES accesses a series of nested menus which allows you to view and/or change the set's language, time zone, display appearance, and other phone options. When your phone is idle 1. Press SERVICES on your set – the first level of the nested menus will appear on your display. 2.
Using Network Services with the i2004 or i2050 Phone 89 Changing Language Your Internet Telephone is equipped to display commands and other screen options in two different languages: English and French. The Services menu allows you to change the language used by your set. When your phone is idle 1. 2. 3. 4. Press SERVICES – the first level of the nested menus will appear on your display. Use your navigation keys to choose Language. Press SELECT.
Using Network Services with the i2004 or i2050 Phone 90 Changing Phone Options The Phone Options menu in Services allows you to customize the display and ringing of your Internet Telephone. Menu options include: Display Contrast, Time Zone, Timed Display, Incoming Call Alert, and Bandwidth. To change Display Contrast (for i2004 users only) 1. 2. 3. 4. 5. Press SERVICES. Use your navigation keys to choose Phone Options and press SELECT. Use your navigation keys to choose Display Contrast and press SELECT.
Using Network Services with the i2004 or i2050 Phone 91 Users of the Internet Telephone can choose the way the phone identifies incoming calls. Available options include typical ringing, a single burst tone, or no audible indication at all. To change Incoming Call Alert 1. 2. 3. 4. Press SERVICES. Use your navigation keys to choose Phone Options and press SELECT. Use your navigation keys to choose Incoming Call Alert and press SELECT.
Using Network Services with the i2004 or i2050 Phone 92 Using Session Features The Session menu in Services provides for logging off your Internet Telephone, resetting the telephone terminal, and establishing a new password or changing an existing password. To Log Out 1. 2. 3. 4. Press SERVICES. Use your navigation keys to choose Session and press SELECT. Use your navigation keys to choose Log Out and press SELECT.
Using Network Services with the i2004 or i2050 Phone 93 Setting or Changing your Password To establish a password 1. 2. 3. 4. Press SERVICES. Use your navigation keys to choose Session and press SELECT. Use your navigation keys to choose Change Password and press SELECT. Enter your selected password using the keys on your dialpad – your password may contain only numeric characters. 5. Press OK. 6. Enter your selected password again to confirm. 7.
Using Network Services with the i2004 or i2050 Phone 94 Viewing Network Info The Network Info menu provides the user with specific information about the Internet Telephone, including the terminal address, TPS address, and firmware version. The terminal address information contains the public IP address and port (labeled Pub and separated by a colon), the private IP address (labeled Priv) and the MAC address (labeled MAC). To view Terminal Address 1. 2. 3. 4. Press SERVICES.
Using Network Services with the i2004 or i2050 Phone 95 Changing Display Formats Users can change the format of time and date displays on the Internet Telephone. Time displays include a 12-hour clock, twenty-four-hour clock and French time format. Date displays include the month appearing in text or numeric form in the following formats: MM/DD, DD/MM, Mon DD and DD Mon. To change Time Format 1. 2. 3. 4. Press SERVICES. Use your navigation keys to choose Display Format and press SELECT.
