User guide

Installing the i2050 Software Phone 43
Internet Phone User Guide Nortel Networks
Table 7
Solving Connection Problems
Item Description/action
After you start the i2050, the
i2050 displays ‘DHCP
server not available’
The i2050 cannot obtain the IP address of the
Communications Server from the DHCP server.
Find out from your system administrator if your
network provides full DHCP. If the network does
not use full DHCP, your system administrator
must provide you the IP address and port of the
Communications Server.
Next, verify your i2050 is using the settings
provided by your system administrator. Start the
i2050 Configuration Tool and select the
Communications Server tab. Check the
following:
• If your network provides full DHCP – verify
that the i2050 Configuration Tool has selected
the setting Obtain a server address
automatically.
• If your network does not provide full DHCP –
verify that the i2050 Configuration Tool has
selected the setting Use the following server
address information. Furthermore, the i2050
Configuration Tool should have selected the
setting IP Address, and should show the IP
address and listening port of the
Communications Server.
If necessary, correct your i2050 settings and then
restart the i2050.
After you start the i2050, the
i2050 displays ‘Connecting’
indefinitely or ‘Server
Unreachable.’
The i2050 cannot connect to the server at the
specified IP address. Make sure that the i2050 is
attempting to connect to the correct IP address
and port. Start the i2050 Configuration Tool and
select the Communications Server tab. Verify
the settings as described above.
After you start the i2050, the
i2050 displays ‘Hardware ID
Conflict’
The i2050 is not using a unique hardware ID.
Contact your system administrator.