Instruction manual

LIMITED WARRANTY
(Terms and Conditions)
For 2 Years from the date of shipment, Seller warrants to Buyer that the Product is free from defects in
material or workmanship under normal use and service. Equipment manufactured by other than Seller
but furnished by Seller carries the same warranty to Buyer as Seller receives from the other manufacturer,
notwithstanding any provision to the contrary. If Buyer has specified a particular manufacturer’s product
which is not the brand standardly supplied by Seller, Buyer shall look only to the other manufacturer’s
warranty and Seller shall not warrant such item.
EXCLUSIONS. Seller’s warranty does not cover the following:
(1) in-transit damage claims, improper handling by carrier or post office (Note: only the consignee of
the shipment can file a claim with the common carrier)
(2) damages caused by incorrect use, modification, carelessness, improper storage, hostile operat-
ing conditions, or unauthorized service, installation or repairs without proper training from the
Seller
(3) damages caused by fire, flood, lightning, collision, acts of God or other events beyond the
control of Seller
(4) products or parts thereof that have had serial numbers removed, altered or defaced
(5) products returned without an RMA number and sales or delivery receipt showing the date of
original purchase
(7) use of components that do not meet Seller’s specifications
(9) external parts such as cabinets or keypads
(10) periodic maintenance and adjustments resulting from normal use
WARRANTIES EXCLUDED, SELLER EXPRESSLY DISCLAIMS AND EXCLUDES ANY EXPRESS OR
IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH
EXCEEDS OR IS INCONSISTENT WITH THE WARRANTY HEREIN EXPRESSLY SET FORTH.
NON-WARRANTY CLAIMS. In the event Buyer makes a warranty claim and Seller’s warranty does not
apply, Buyer shall reimburse Seller for all reasonable expenses incurred by Seller in diagnosing the instal-
lation/repair problem.
BUYER’S EXCLUSIVE REMEDIES. If the Product supplied shall fail to conform to the contract or any
applicable warranty, Buyer shall immediately notify Seller of such condition and afford Seller a reasonable
opportunity to inspect said Product. Seller shall, at its option, either repair or replace such nonconforming
Product. Seller shall not be responsible for labor charges for removal or installation of such equipment or
material or charges for transportation, handling and shipping except as provided in Seller’s written service
policy. No Product shall be returned without Seller’s prior written consent.
SELLER SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES OF A COMMERCIAL NATURE ARISING OUT THE USE OF OR INABILITY TO USE
SELLER’S PRODUCT BY REASON OF THE FACT THAT SUCH PRODUCT DOES NOT CONFORM TO THE
CONTRACT OR TO ANY EXPRESS OR IMPLIED WARRANTY. SELLER’S MAXIMUM LIABILITY SHALL
BE LIMITED TO THE COST OF REPAIR AND/OR REPLACEMENT OF THE PRODUCT CLAIMED TO BE
DEFECTIVE OR NONCONFORMING, SUBJECT TO SELLER’S RIGHT OF REMOVAL AND RETURN OF
PRODUCT.
All of the foregoing constitute Buyer’s sole and exclusive remedy and Seller’s sole and exclusive liability for
supplying nonconforming or defective Product.
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RETURNS. AVE products are fully inspected and carefully packed to ensure you are delivered a quality
product in good condition. If you are not fully satisfied with our product, returns of standard stocking items with
no restocking fee can be made within thirty (30) days of invoice to Buyer. All such returns must have prior
consent of Seller by obtaining an RMA number and must include the sales or delivery receipt showing the date
of original purchase and be in an unused condition contained in its original packaging. Any other returns must
have prior written consent of Seller and are subject to a restocking fee of fifteen percent (15%) and freight
charges.
RMA NUMBER. The RMA (Return Material Authorization) number must be obtained by contacting Seller prior
to the shipment of the the product for return. The RMA number is valid only for 15 days from the date of issue.
The RMA number must be clearly displayed on all shipping labels.