User manual

Troubleshooting

Here are some useful tips on how to solve some common problems.

Problem Solution

I forgot the account and password for

SF2012H-D. How can I go back to

default setting?

Please refer to the manual of “VI Factory Default

setting” description.

I can’t find a way to force day mode and

night mode. Is this possible and how.

We don't provide this function due to the limitation of

hardware.

What is the night mode setting does,

under camera setting page, with option to

choose frame rate. Any way to check the

shutter speed and settings?

Night mode means slow shutter and you increase the

shutter to make the object brighter. However, the

weakness is that the frame rate would be reduced.

I recorded video file in H.264 file format

but failed to playback on Media Player

(V.9).

Default Windows Media Player doesn’t have H.264

decoder so that you can’t playback the file

successfully. Please install K-Lite program in advance

or install KMPlayer or VLC program to playback the

video file. You can search those free program on

Internet.