HDIP High Definition Network Video Recorder User Manual NV80 - 8 Channel Recorder NV160 - 16 Channel Recorder
AvertX HDIP High Definition Network Video Recorder Operations Manual Manual Edition 32223AD – APRIL 2014 ©2014, AvertX All Rights Reserved No part of this document may be reproduced by any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. AVERTX shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.
IMPORTANT SAFEGUARDS 12. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury. 1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instruction 13. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product. 2.
HANDLING MOISTURE CONDENSATION Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when shipping or moving, repackage the unit as it was originally received from the manufacturer. Moisture condensation damages the recorder. Read the following information carefully. Do not use volatile liquids, such as aerosol spray, near this product.
CAUTION RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
FCC STATEMENT INFORMATION TO THE USER: THIS PRODUCT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL ENVIRONMENT.
TABLE OF CONTENTS PREFACE ...................................................................................................................................................................................................................................... 14 About this Guide ..................................................................................................................................................................................................... 14 Technician Notes .................
Connecting an IP Camera ............................................................................................................................................................................... 27 Connecting to a Network ................................................................................................................................................................................. 27 Connecting an Alarm/Sensor Input........................................................................
Users ...................................................................................................................................................................................................................... 33 Password Protection ....................................................................................................................................................................................... 33 Auto Logout .....................................................................
Status .............................................................................................................................................................................................................. 41 Copy Settings .................................................................................................................................................................................................. 41 Schedule ..........................................................................
Operation Log.................................................................................................................................................................................................. 50 FIVE: OPERATION ....................................................................................................................................................................................................................... 51 Login.............................................................
Static IP Address ...................................................................................................................................................................................... 62 DDNS Setup .................................................................................................................................................................................................... 63 Port Forwarding .................................................................................
AvertX Remote for Mac .......................................................................................................................................................................................... 72 Product Description ......................................................................................................................................................................................... 72 Features ..................................................................................
PREFACE ABOUT THIS GUIDE This manual is to be used as a reference for setting up the AvertX HDIP network video recorder, and for troubleshooting any problems you might encounter. If you are unable to solve any problems with this guide, please contact AvertX support, or an authorized technician to repair the unit. AvertX reserves the right to make changes to the products represented by this manual without notice.
ONE: INTRODUCTION Product Description Features Basic Setup Password Protection 3222AD 15
PRODUCT DESCRIPTION FEATURES The AvertX HDIP network video recorder includes the following features: The AvertX HDIP is a high-definition video surveillance system designed for easy installation and operation. This recorder can be put to use immediately, and offers easy-to-use search, setup, and export features. The operating system of the HDIP offers stability and protection from viruses—protecting itself while it protects you.
BASIC SETUP With these basic quick start instructions the recorder is configured to record, can be accessed remotely over the local network, and secured against unauthorized logins. For further instructions, setup details, remote access, and configuration see the other chapters in this manual. Note To access the recorder using your mobile phone or computer at another location, you must configure the recorder for remote connection. See the Remote Connection chapter of this manual for more information.
TWO: CONNECTIONS Front Panel Rear Panel Remote Control 18
FRONT PANEL Front Panel Alarm LED USB Record LED Network LED 3222AD Power Button/ Power LED Indicator 19
REAR PANEL AvertX has produced two versions of HDIP recorders, which can be differentiated by their part numbers. To find the part number of your recorder, locate the product sticker, either on the side of your recorder, or on the bottom. If your part number contains the letter A, refer to the RevA connection diagram. If your part number contains the letter B, refer to the RevB connection diagram.
Setting the Remote Controller ID REMOTE CONTROL Unit ID and Remote Control Number To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. Use this for reference.
Assign a unique Unit ID on the recorder 1. Right-click on the Live screen and click Menu. 2. Click System. 3. Select Basic/Advanced Setup Mode and click Advanced. 4. Click RS485 Setup. 5. Select Unit ID and click Num. 6. Use the on-screen keyboard or a USB keyboard to assign an ID to your recorder. 7. Click OK. 8. Close RS485 Setup. 9. Right-click to return to the Main menu. 10. Right-click again to return to the Live screen.
Onscreen Menu Bar The Onscreen Menu Bar will display two menu buttons when you move the mouse pointer over the Menu Bar: Channels and Function. The Channels menu allows you to click a channel number to display that channel full screen. USB Keyboard A USB keyboard can be connect to the USB port on either the front panel or the rear panel of the recorder.
Direct Control of Recorder Functions You can also use a USB keyboard to directly access functions on your recorder.
THREE: INSTALLATION Connection Guide Turning On the Recorder Turning Off the Recorder 3222AD 25
CONNECTION GUIDE Power Setup Monitor Setup The recorder has the following connections available to attach a monitor. WARNING: To reduce the risk of electrical shock or damage to the equipment: Do not disable the power grounding plug. The grounding plug is an important safety feature. If the electrical plug you are using does not have a ground plug receptacle contact a licensed electrician to have it replaced with a grounded electrical outlet.
Connecting an IP Camera The AvertX HDIP network video recorder uses IP network cameras. To connect an IP camera, plug the network cable into the desired channel on the back of the recorder. The HDIP has a built-in PoE switch, which means that power is supplied to your camera over the network cable, so there is no need to plug a separate power supply into your PoEequipped camera.
FOUR: SETUP Basic/Advanced Setup Mode Main Menu System Users Network Cameras Schedule Alarms Display Info 28
BASIC/ADVANCED SETUP MODE Your AvertX recorder can be set to either Basic or Advanced Setup Mode. Basic Setup Mode allows you to make a limited number of changes to the configuration. The instructions in this manual refer to the configuration settings available in Advanced Setup Mode. If you are attempting to make changes and are unable to find the menu items listed in these instructions, make sure that your recorder is operating in Advanced Setup Mode.
SYSTEM Use the System menu to configure the date and time and the unit name; to export, import, or reset system configurations, and restart or shutdown the recorder. Data Lifetime Setup Data Lifetime Setup allows you to limit how long your video is saved; by day, by channel, or the overall (general) life of the data. 1. Click Data Lifetime Setup. 2. Click Data Lifetime Mode and select your desired mode for data storage (General, By Day, or By Channel). 3.
Data Protection This option allows you to lock the data of specified alarm events. Event video protected here will not be deleted or overwritten. 1. Click Data Protection. 2. Select your desired alarm events, listed by date and time, and click Lock, and then select Yes to lock the events. 3. Close Data Protection. Repair On Power Loss When set to On, this function performs a deep scan of the hard drives any time the recorder restarts after power loss.
Mouse Sensitivity Set the sensitivity of your mouse. The lower the sensitivity setting, the slower the mouse pointer will move. The default sensitivity setting is 70%. RS485 Setup RS485 Setup allows you to configure the Unit ID for remote controller communication. The other setting refer to RS485 bus and are note used with this system/ Key Beep By default, Key Beep is set to Off. It may also be set to On, providing audio feedback when you click menu items.
Power Key Privilege This option defines what prompts will be displayed when the power button is held down for five seconds. There are four options to choose from: • Auth – Users will be prompted to log in with an authorized account to shut down the recorder (the Password Protection option, found in the Users menu, must also be enabled). Enabling the Auth option will also enable the Confirm option. • Confirm – When users shut down the recorder, a message will appear asking them to confirm the shutdown.
Auto Logout You can configure your recorder to automatically log out a user after a specified period of inactivity. Click Auto Logout and select the number of seconds of inactivity you want to elapse before the recorder logs the user out. You can also choose Disable to turn off this function. Account Setup Account Setup allows you to set up or modify user accounts, including customizing the username, password, and privilege level, or even disable an account. Configuring and Modifying a User Account 1.
Load Default Settings NETWORK Load Default Settings allows you to reset all Users menu settings to factory defaults. Use the Network menu to configure your network communication options. 1. Click Load Default Setting and select Yes. For more information about using your HDIP recorder with a network please refer to the Remote Connection chapter of this manual. 2. Click any key to continue. Note ALL customized usernames and configurations will be lost, and cannot be recovered.
LAN Setup LAN Setup allows you to configure the basic network settings for Ethernet communication. Consult a network administrator if you are not familiar with basic network configuration, or not familiar with the network you will be connecting to the recorder. To access this menu, click LAN Setup. DHCP DHCP allows you to enable or disable DHCP (Dynamic Host Configuration Protocol). By default DHCP is set to On and will attempt to obtain a dynamic IP address automatically.
PoE PnP Power Over Ethernet Plug ‘n’ Play (PoE PnP) allows your recorder to supply power to your cameras over the Ethernet cables used to connect them to the system. It also allows your recorder to automatically detect and record new cameras as they are added to your system. To enable this feature, click PoE PnP and select Yes. PoE Power Limitation E-Mail Management Your HDIP recorder can send you messages via e-mail, alerting you of alarm events. Messages can be sent to up to three different addresses.
Note 9. An SMTP server makes it possible for your recorder to send e-mail messages. You MUST have an SMTP server in order for the e-mail function of the HDIP system to work. If you are unsure of the information for your SMTP server, contact your internet provider. CAMERAS Use the CAMERAS menu to manually connect cameras and configure camera channel settings; including camera name, camera settings, and stream settings. In the SMTP Server Setup window, set Email Via SMTP to On. 10.
IP Camera Hidden Enabling this function will hide the camera from view in the Live screen. The camera footage will continue to be saved to the recorder and can be accessed by users with the proper privilege level. Enable PnP Use this function to enable Plug ‘n’ Play (PnP). Setting this to On allows the recorder to recognize the camera and begin recording video immediately without manually entering an IP address for each camera. If PnP is On, the cameras are reset to their default settings.
Device Setup This option allows you to adjust the image quality and streaming settings on your cameras. Image Settings Exposure Settings Exposure Settings controls how much light enters your camera. It is necessary to change the Exposure Settings if you are working in a low light area or a very bright area. By default, the Exposure Settings are set to Auto Shutter.
Rotate a Camera Video Image Copy Settings If your camera is installed on a wall or table top the image may appear to be upside down. Rotate the camera video image using the recorder interface to get a right-side-up image. You can copy the settings to be used on another channel. To do so, Enable PnP must be set to Off, and Activated must be set to No. Note 1. Click Copy Settings. 2. Select the channels you want to export the camera settings to.
SCHEDULE Use the Schedule menu to configure quality and frame rate for normal and motion/event recording, and set up a recording schedule. Schedule Setup Schedule Setup allows you to define the start and end time for day, night, and weekend recording schedules. Day and Night Schedule You can set different qualities of recording for different times of day, depending on your needs. 1. Click Day Time Start and select the time to start Day Time recording as desired. 2.
Per Camera Configuration Per Camera Configuration allows you to set the specific frame rate and image quality for each camera for normal recording and during an alarm event. Frame rate, given in Pictures Per Second (PPS) dictates how smooth video will look on your screen. ALARMS Use the Alarms menu to configure how the recorder will respond to alarm events. A high frame rate (30 PPS) captures motion very smoothly but uses more system resources.
Per Channel Configuration AI 1 ALARM I/O Sensor Per Channel Configuration allows you to configure alarm events for video loss and alarm inputs and outputs. Channel Select Door frame GND Magnet For each item in this section, select a specific camera channel to configure. Door Alarm In Use the wired alarm input to enable your recorder to detect alarm inputs. Select Normally Closed (N/C) if the circuit should be completed in normal circumstances.
Alarm Out Use this to enable one or both of the alarm outputs on the recorder. Select A Only, B Only, A + B, or None. Note For more information about wiring an external alarm, please refer to the documentation for your alarm from your alarm manufacturer. Video Loss Detection Set this option to On to trigger an alarm when the video feed from a camera is lost. This can occur if the camera loses power, breaks, or if it is vandalized or tampered with.
Motion Detection Setup Set up the motion detection area, detection level, and sensitivity level for each camera. Detected Area Setup To set a motion detection grid, click Detected Area Setup. A live view of the selected camera will display. Full-screen Motion Detection 1. To select the entire viewing area of the camera, right click and then click Select All, then Zone O1. 2. Right click again and click Confirm to save this setting.
DISPLAY Use the Display menu to change the video output display settings. Monitor Image Controls You can adjust the image on your monitor using the monitor image controls. To adjust a setting, click Num next to the item you want to adjust, and then set the number in the field to your desired setting. Monitor Brightness – Adjust the brightness of the monitor. Monitor Contrast – Adjust the contrast on the monitor. Monitor Chrominance – Adjust the color on the monitor.
Monitor Schedule Monitor Schedule allows you to configure a custom sequence order to be displayed when the main display has been set to sequence single channels. Date/Time Display Date/Time Display allows you to set the display of the time and date on the live screen to be shown in one or two rows, or to be turned off. Click Date/Time Display and select 1 Row, 2 Rows, or Off as desired. Show Camera Name Show Camera Name allows you to enable or disable the camera name display in live view.
INFO Use the INFO menu to view system information such as hardware and software version, and network address information. You can also upgrade your software, configure the operation log, and view the system log. Software Upgrade Before upgrading HDIP firmware, contact AvertX Technical support to confirm this course of action as appropriate for your recorder. Update the Firmware on Your HDIP Recorder You can upgrade your firmware using a USB storage drive. 1.
Remotely Update the Firmware on Your HDIP Recorder You can update the firmware on your recorder, even if you are in a different location. This option is also helpful if the recorder is installed in an inaccessible location. 1. On your computer, open Internet Explorer, and then go to https://www.avertx.com/product-downloads. 2. Locate your recorder model on the page and click Firmware to download the file. 3. Locate the folder on your computer and unzip or extract the files.
FIVE: OPERATION Login Live Display Call Monitor Display PTZ Search Export Backup Viewer Save and Load Settings 3222AD 51
LOGIN If Password Protection is turned On, you will need to log in to your recorder to search and export video or change settings. To log in to your recorder, you will need to have a user name and password assigned by the administrator. By default, the HDIP system is set to allow only the Administrator to access the menu. To change this permission level, follow these instructions. 1. Right-click in the Live screen. 1. Right-click on the Live screen and click Menu. 2.
• LIVE DISPLAY Live Display is the default mode of the recorder. After startup the recorder will load to the Live Display. After being left idle on any menu, the recorder will return to the Live Display. Channel Selection For a full-screen display of an individual camera channel, double-click on the channel in the multiplex view, or hold the pointer over the menu bar, click Channel and then click the number of the channel you want to view.
Calling a Camera Position Preset You can command a PTZ camera to go to any preset you have already configured. 1. Click the channel of the camera you want to work with. 2. Click PTZ on the right-click menu or the onscreen menu bar. 3. Click Preset. 4. Use the on-screen keyboard or a USB keyboard to type the number of the preset you want the camera to go to. 5. Click Go Preset.
SEARCH Timeline Playback controls Channel select Timeline increments Return to Search Save Return to Live The Search function allows you to find video to export or playback. To open the Search Menu, click Search on the right-click menu or the onscreen menu bar. Search by Time 1. Click Search in the right-click menu or on the on-screen menu bar. a. The First Recorded Video field displays the earliest recorded data available. b.
Review Calendar to Select Date and Time to Play Search By Event 1. In the Search menu, click Calendar Search. You can also search by alarm, motion, video loss, or other preconfigured events. 2. The calendar will display highlighted dates if there is recorded data. 1. Click Search in the right-click menu or on the on-screen menu bar. 3. Click a Date to view video from. 2. 4. Below the calendar a horizontal bar represents 24 hours.
BACKUP/EXPORT VIDEO You can export recorded video to a USB thumb drive or external hard drive. Note 1. Export size is limited to 8GB per export, regardless of the space available on the drive. To save more than 8GB, AvertX recommends saving your video in multiple exports. Connect a USB thumb drive or external hard drive to the front panel of the recorder. 2. Click Export in the right-click menu or the on-screen menu bar. 3. Click Select Device. 4.
BACKUP VIEWER Use the Backup Viewer to view exported video on your Windows PC. If necessary, you can download the Backup Viewer application from the AvertX Remote Software in Internet Explorer or from avertx.com Note Backup Viewer is only compatible with Windows PCs. Snapshot Snapshot allows you to take a screen capture of the remote interface (everything inside the browser window, but not the browser itself). This screen capture is automatically save in JPEG format to the local Desktop.
SAVE OR LOAD SETTINGS The configuration settings for your recorder can be exported to and imported from a USB storage device. Export Configuration You can export configurations from your HDIP recorder for use in another HDIP recorder using a USB drive. Import Configuration You can import configurations from another HDIP recorder using a USB drive. 1. Plug the drive into a USB port. 2. Right click in the Live screen and click Menu. 3. Click System. 4. Click Import Configuration. 5.
SIX: REMOTE CONNECTION Introduction to Remote Connection Remote Connection Setup Using the Remote Software AvertX Remote for Mac 60
INTRODUCTION TO REMOTE CONNECTION Networking at a Glance Your recorder has built-in web-based remote software that can be accessed if the recorder has a network connection. With the remote software, you can monitor your recorder remotely via the web using personal computers, or laptops. AvertX also offers apps that allow you to access your video with a tablet or smartphone. Before setting up and using remote software, be sure you have installed and configured your HDIP system.
REMOTE CONNECTION SETUP For remote access, you need to know the basic network information of your recorder. LAN Setup Follow these steps to determine the IP address, Subnet Mask, and Default Gateway (which is the router address) of your recorder. 1. Be sure that your recorder is connected to the internet through the Ethernet connection.
DDNS Setup To access your recorder from outside your local network, the recorder needs a static IP address. Most internal providers do not supply this, but AvertX provides you with a free service to solve this problem. Detailed instructions and account information for setting up your free DDNS service can be found on the Dynamic Domain Naming System (DDNS) Information and Activation Insert included in your HDIP packaging. 1. Right-click in the Live screen and click Menu. 2. Click Network. 3.
Configure Your Recorder 1. Right-click the Live screen and click Menu. 2. Click Network. 3. Click Web Port. 4. Verify that the port designated on your recorder is the same as the port you have chosen on your router. The default port is 80. 5. To change the web port, click Num and use the on-screen keyboard or a USB keyboard to type your desired port number. This must be the same as the port configured on your router for remote access to function. 6. Click OK. 7.
Connecting to the Recorder from a Remote Location 1. Open Microsoft Internet Explorer 2. Type the DDNS address or public IP address of your recorder into the Address bar. a. 3. To find the public IP address, visit a website such as ipchicken.com or whatsmyip.org from a computer on the same local area network as the recorder. If you are using the Web Viewer for the first time, you will be asked to accept the installation of ActiveX. Click Yes.
Connecting to the Recorder From a Remote Location 1. Open Microsoft Internet Explorer. 2. In the address bar, type the DDNS address or public IP address of your recorder, followed by a colon and then the port of the camera you need to access. a. To find the public IP address, visit a website such as ipchicken.com or whatsmyip.org from a computer on the same local area network as the recorder. 3. If prompted to allow ActiveX settings, click Yes. 4.
USING THE REMOTE SOFTWARE When you have connected to your recorder from a laptop or PC, you can operate the functions using the Remote Software. To access your recorder using the browser based remote software, you must use Internet Explorer Channel Select Camera Display Divisions The camera display division buttons allow you to choose the desired display view. Options include 2x2 and 3x3.
Remote Software Live Screen Configuration Menu Backup Viewer Link Event Search Record Playback Snapshot Bandwidth Ratio Smooth Audio Controls Channel Selection Camera Display 68 Live Screen Disk information Logout
Download Backup Viewer The Backup Viewer link allows you to download the proprietary player software. When you click this button you will be prompted to save or open a ZIP file; extract the contents of the ZIP file to a location on your computer’s hard drive. To launch the player, double-click Backup Viewer. Playback Recorded Video 1. Click Search. 2. Change the date and time of the Start field to the desired time (or move the left-hand ‘Start’ slider in the yellow bar). 3. Click OK.
Configuration (Setup Menu) Configuration allows you to access the recorder setup menu. Please refer to the Setup chapter in this manual for a complete description of menu options. Event List Event List allows you to search based on event recorded video. Each event can be downloaded or reviewed in playback. View an Event in Playback 1. Click Search. 2. Double-click the desired event. 3. Note Some menu options can only be configured when accessing the recorder physically.
4:3 PTZ Your AvertX camera channels are displayed with an aspect ratio of 16:9 by default. To manually change the aspect ratio of your screen, click 4:3. Click 4:3 a second time will return to the 16:9 ratio. Note Use the channel select buttons to view a single PTZ camera to enable the onscreen pan-tilt-zoom controller. Go Preset Use the 4:3 option when viewing your cameras on 4:3 monitors.
AVERTX REMOTE FOR MAC Product Description AvertX Remote allows you to access, search, and playback video recorded on your HDIP recorder using a Mac computer. Downloading AvertX Remote To download the software, open the Internet browser on your Mac and go to the Mac App Store. Search for AvertX Remote, and then download the software, following the instructions provided. Once it is downloaded, locate the program in Launchpad, and click to start the program.
Deleting a Recorder To delete a recorder, select the recorder in the list, and then click the Trash icon. Viewing Multiple Recorders You can connect to up to 9 HDIP recorders simultaneously using AvertX Remote for Mac. 1. Double-click the recorders in your list to connect. 2. To view the recorders simultaneously, click 1x1, 2x2, or 3x3. 3.
Viewing Live Video Once you have connected to your HDIP recorder, you can control the channels you view, your bandwidth usage, and view camera information.
Playback PTZ To control PTZ functions, you must view your PTZ camera full screen, and the camera must be an IP PTZ camera. 1. To playback recorded video, click Playback. 2. Set the Start Time and End Time of the video you want to view (be sure you set your desired date as well as the time). 3. Click OK to begin playback. 1. Click the arrow buttons to aim your camera. 4. While playing back recorded video, use the Playback Control buttons to play fast forward, backward, or pause video. 2.
APPENDIX A: ADDITIONAL CAMERA CONFIGURATION Using Cameras from Other Manufacturers Using an External PoE Switch Accessing Your Camera Using Your Local Network 76
PLUG’N’PLAY AND POWER OVER ETHERNET The AvertX HDIP recorder is equipped with an on-board Power over Ethernet (PoE) switch. This enables you to automatically connect to any AvertX camera by connecting the camera to the IP network port and enabling the PnP feature in the Camera menu (See the Earlier Chapter). 4. Select Enable PnP and click Off. 5. Ensure that Activated is set to Off. 6. Click Device Search. 7.
Using an External PoE Switch If your camera is installed more than 300 feet away from the HDIP recorder, you will need to connect it to an external PoE Switch in order to relay power to your camera. Additionally, you can install a camera virtually anywhere and connect it to your local network, using a PoE switch to provide power to the device. The camera connects to the PoE switch using a Cat5 Ethernet cable. The PoE switch will need a power source as well as a network connection to your router.
www.avertx.com 1-855-2AvertX (1-855-228-3789) © 2014 AvertX All rights reserved. No part of this publication may be reproduced by any means without written permission from AvertX. The information in this publication is believed to be accurate in all respects. However, AvertX cannot assume responsibility for any consequences resulting from the use thereof. The information contained herein is subject to change without notice.
