User Manual

Troubleshooting 6-1

TROUBLESHOOTING

Following are some common printer problems and their solutions.

Problem Solution

Printer will not feed. Switch to a fully-charged battery.

Close the supply cover completely.

Load the supply correctly.

Check the platen roller for jammed labels.

Printer will not print. Switch to a fully-charged battery.

Load the supply correctly.

Clean the printhead.

Print has voids or is too light. Load the supply correctly.

Close the supply cover completely.

Switch to a fully-charged battery.

Clean the printhead.

Check the supply for damage or defects.

Printer partially prints on the

supply and fails to respond

to the keypad or trigger.

Load the supply correctly or load new supplies,

if necessary.

Clear any supply jams.

Clean the printhead.

Switch to a fully-charged battery.

CMOS Error Replace the backup battery. See “Using the

Backup Battery” in Chapter 2.

Scanner will not scan a bar

Code.

See “Scanning Bar Codes” in Chapter 4.

The display does not turn on. Make sure the power is on.

Switch to a fully-charged battery.