AVG 9 Internet Security User Manual Document revision 90.29 (17.5.2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc. C reated 1991. This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek (dolecek@ics.muni.cz).
Contents ........................................................................................................................ 8 1. Introduction ........................................................................................................................ 9 2. AVG Installation Requirements 9 2.1 Operation.......................................................................................................... Systems Supported 9 2.2 Minimum ......................................................
.......................................................................................................... 28 6.6 AVG Default Configuration ........................................................................................................................ 29 7. AVG User Interface 30 7.1 System.......................................................................................................... Menu .....................................................................................................
.......................................................................................................... 53 8.8 E-mail Scanner .......................................................................................................... 53 8.8.1 E-mail Scanner Principles .......................................................................................................... 53 8.8.2 E-mail Scanner Interface ....................................................................................................
.......................................................................................................... 75 9.1.12 VeriSign Identity Protection .......................................................................................................... 85 9.2 AVG Security Toolbar Options .......................................................................................................... 85 9.2.1 Tab General ...............................................................................................
.......................................................................................................... 134 10.12 E-mail Scanner .......................................................................................................... 134 10.12.1 Certification .......................................................................................................... 134 10.12.2 Mail Filtering ..........................................................................................................
185 12.5.1.......................................................................................................... Schedule Settings 185 12.5.2.......................................................................................................... How to Scan 185 12.5.3.......................................................................................................... What to Scan 194 12.6 Scan ........................................................................................................
1. Introduction This user manual provides comprehensive documentation for AVG 9 Internet Security . Congratulations on your purchase of AVG 9 Internet Security! AVG 9 Internet Security is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC.
2. AVG Installation Requirements 2.1.
3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file. This way you can be sure to install the latest available version of AVG 9 Internet Security.
4. AVG Download Manager AVG Download Manager is a simple tool that helps you select the proper installation file for the trial version of your AVG product. Based on your input data, the manager will select the specific product, license type, desired components, and language. Finally, AVG Download Manager will go on to download and launch the appropriate installation process.
4.2. Connectivity Check In the next step called Connectivity check, AVG Download Manager will attempt to establish an Internet connection so that updates can be located. You will not be allowed to advance the download process until the AVG Download Manager is able to complete the connectivity test.
· If you are using a Proxy connection to the Internet, click the Proxy button to specify your Proxy Settings. · If the check has been successful, AVG Download Manager will go on automatically and you will get redirected directly to the Downloading installation files dialog. 4.3. Proxy Settings If AVG Download Manager was not able to identify your Proxy settings you have to specify them manually.
4.4. Downloading Installation Files Now, you have provided all information needed for the AVG Download Manager to start the installation package download, and launch the installation process. Further, advance to the AVG Installation Process. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
5. AVG Installation Process To install AVG 9 Internet Security on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online. You can download the file from AVG website (http://www. avg.com/), the Support Center / Download section.
5.2. License Agreement The License Agreement dialog provides the full wording of the AVG license agreement. Please read it carefully and confirm that you have read, understood and accept the agreement by marking the I have read license agreement check box and pressing the Accept button. If you do not agree with the license agreement press the Don't accept button, and the installation process will be terminated immediately. 5.3.
5.4. Select Installation Type The Select Installation Type dialog offers the choice of two installation options: standard and custom installation. For most users, it is highly recommended to keep to the standard installation that installs AVG in fully automatic mode with settings predefined by the program vendor. This configuration provides maximum security combined with the optimal use of resources.
Press the Next button to continue the installation process. If in the previous step you have selected the standard installation, you will be redirected directly to the AVG Security Toolbar dialog. If custom installation was selected you will continue with the Destination Folder dialog. 5.6. Custom Installation - Destination Folder The Destination Folder dialog allows you to specify the location where AVG 9 Internet Security should be installed.
If you want to change this location, use the Browse button to display the drive structure, and select the respective folder. Press the Next button to confirm. 5.7. Custom Installation - Component Selection The Component Selection dialog displays an overview of all AVG 9 Internet Security components that can be installed. If the default settings do not suit you, you can remove/add specific components. However, you can only select from components that are included in your purchased AVG edition.
· Remote Administration - if you plan to connect your computer to the AVG Remote Administration later, please mark the respective item to be installed as well. Continue by pressing the Next button. 5.8.
5.9. AVG Security Toolbar In the AVG Security Toolbar dialog, decide whether you want to install the AVG Security Toolbar. If you do not change the default settings, this component will be installed automatically into your Internet browser (currently supported browsers are Microsoft Internet Explorer v. 6.0 or higher, and Mozilla Firefox v. 3.0 or higher) and to provide you with comprehensive online protection while surfing the Internet.
The Close down open applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to sucessfuly finish the installation process will be provided. Press the Next button to confirm you agree to close down the respective applications, and to continue to the next step. 5.11.
5.12. Schedule regular scans and updates In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue. 5.13. Computer usage selection In this dialog, the Firewall Configuration Wizard asks what type of computer you use.
level. You have two alternative options to select from: · A desktop computer - having selected this option, you will be redirected to the next dialog named Your computer internet connection · A portable computer - with this option, you will go directly to the final step of the installation process, AVG protection configuration is complete dialog Confirm your selection by pressing the Next button and proceed to the next dialog. 5.14.
5.15. AVG protection configuration is complete Now your AVG 9 Internet Security has been configured. In this dialog you decide whether you want to activate the option of anonymous reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to provide ANONYMOUS information about detected threats to improve my security option. Finally, press the Finish button. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
6. After Installation 6.1. Scan optimization The scanning optimization functionality searches the Windows and Program files folders where it detects appropriate files (at the moment those are the *.exe, *.dll and *.sys files) and saves the information on these files. With the next access it will no be necessary to scan these files automatically. The respective assigned files will only be scanned if AVG 9 Internet Security detects the files checksum change.
6.4. Scanning of the whole computer There is a potential risk that a computer virus has been transmitted to your computer prior to AVG 9 Internet Security installation. For this reason you should run a Scan of the whole computer to make sure there are no infections on your PC. For instructions on running a Scan of the whole computer please consult the chapter AVG Scanning. 6.5. Eicar Test To confirm that AVG 9 Internet Security has been installed correctly you can perform the EICAR test.
6.6. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 9 Internet Security is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance. Unless you have a real reason to do so, do not change the AVG configuration! Changes to settings should only be performed by an experienced user.
7.
7.1. System Menu The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 9 Internet Security main window. Use the system menu to access specific AVG components, feature, and services. The system menu is divided into five main sections: 7.1.1. File · Exit - closes the AVG 9 Internet Security's user interface. However, the AVG application will continue running in the background and your computer will still be protected! 7.1.2.
component 7.1.3.
can edit the AVG 9 Internet Security configuration. Generally, it is recommended to keep the default settings of the application as defined by the software vendor. · Firewall settings - open a standalone dialog for advanced configuration of the Firewall component 7.1.5. Help · Contents - opens the AVG help files · Get Help Online - opens AVG website (http://www.avg.com/) at the customer support center page · Your AVG Web - opens AVG website (http://www.avg.
The orange icon warns that one or more components are incorrectly configured and you should pay attention to their properties/settings. There is no critical problem in AVG and you have probably decided to switch some component off for some reason. You are still protected by AVG. However, please pay attention to the problem component's settings! Its name will be provided in the Security Status Info section.
· Update now - this link open the updating interface, and launches the AVG update process immediately - see chapter AVG Updates >> These links are accessible from the user interface at all times. Once you use a quick link to run a specific process, the GUI will switch to a new dialog but the quick links are still available. Moreover, the running process is further graphically depicted. 7.4. Components Overview The Components Overview section is located in the central part of the AVG User Interface.
· License displays the license number, type and expiration date - details >> · Online Shield scans all data being downloaded by a web browser - details >> · Resident Shield runs in the background and scans files as they are copied, opened or saved - details >> · Update Manager controls all AVG updates - details >> Single-click any component's icon to highlight it within the components overview.
status, etc.). Double-click the System Tray Icon to open the main window and edit a component. The system tray icon further informs on current AVG activities and possible status changes in the program (e.g. automatic launch of a scheduled scan or update, Firewall profile switch, a component's status change, error status occurrence, ...
8. AVG Components 8.1. Anti-Virus 8.1.1. Anti-Virus Principles The antivirus software's scanning engine scans all files and file activity (opening/ closing files, etc.) for known viruses. Any detected virus will be blocked from taking any action and will then be cleaned or quarantined. Most antivirus software also uses heuristic scanning, where files are scanned for typical virus characteristics, so called viral signatures.
8.1.2. Anti-Virus Interface The Anti-Virus component's interface provides some basic information on the component's functionality, information on the component's current status (Anti-Virus component is active.
and viruses are also prevalent. The most important protection is to use an always-on background scanner, Anti-Spyware, that works like a resident shield and scans your applications in the background as you run them. There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 9 Internet Security up-to-date with the latest database and program updates.
8.3. Anti-Spam Spam refers to unsolicited e-mail, mostly advertising a product or service that is mass mailed to a huge number of e-mail addresses at a time, filling recipients’ mail boxes. Spam does not refer to legitimate commercial e-mail for which consumers have given their consent. Spam is not only annoying, but also can often be a source of scams, viruses or offensive content. 8.3.1. Anti-Spam Principles AVG Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails as spam.
· Spamcatcher version - defines the number of the latest version of the antispam engine There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview). Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
8.4.2. Anti-Rootkit Interface The Anti-Rootkit user interface provides a brief description of the component's functionality, informs on the component's current status (Anti-Rootkit component is active.) and also brings information on the last time the Anti-Rootkit test was launched. In the bottom part of the dialog you can find the Anti-Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning.
Rootkit interface using this button · Save changes - press this button to save all changes made in this interface and to return to the default AVG user interface (components overview) · Cancel - press this button to return to the default AVG user interface (components overview) without having saved any changes you made 8.5.
8.6. System Tools System Tools refer to tools offering a detailed summary of the AVG 9 Internet Security environment and the operating system. The component displays an overview of: · Processes - list of processes (i.e. running applications) that are currently active on your computer · Network connections - list of currently active connections · Autostart - list of all applications that are executed during Windows system start-up · Browser Extensions - list of plug-ins (i.e.
· Process name - name of the running process · Path - physical path to the running process · Window - if applicable, indicates application Window name · Internet - indicates if the running process also connects to the Internet (Yes/ No) · PID - process identification number is a unique Windows internal process identifier Control buttons The control buttons available within the System Tools interface are as follows: · Refresh - updates the list of processes according to the current status · Terminate Proces
The Network Connections dialog contains a list of currently active connections.
8.6.3. Autostart The Autostart dialog shows a list of all applications that are executed during Windows system start-up. Very often, several malware applications add themselves automatically to the start-up registry entry. You can delete one or more entries by selecting them and pressing the Remove selected button. The Back button switches you back to the default AVG user interface (components overview).
8.6.4. Browser Extensions The Browser Extensions dialog contains a list of plug-ins (i.e. applications) that are installed inside your Internet browser. This list may contain regular application plug-ins as well as potential malware programs. Click on an object in the list to obtain detailed information on the selected plug-in that will be displayed in the bottom section of the dialog.
8.6.5. LSP Viewer The LSP Viewer dialog shows a list of Layered Service Providers (LSP). A Layered Service Provider (LSP) is a system driver linked into the networking services of the Windows operating system. It has access to all data entering and leaving the computer, including the ability to modify this data. Some LSPs are necessary to allow Windows to connect you to other computers, including the Internet.
Firewall is configured to allow or deny internal/external communication (both ways, in or out) through defined ports, and for defined software applications. For example, the firewall could be configured to only permit web data to flow in and out using Microsoft Explorer. Any attempt to transmit web data by any other browser would be blocked. Firewall protects your personally-identifiable information from being sent from your computer without your permission.
Available profiles · Allow all - a Firewall system profile that has been pre-set by the manufacturer and is always present. When this profile is activated, all network communication is allowed and no safety policy rules are applied, as if the Firewall protection was switched off (i.e. all applications are allowed but packets are still being checked - to completely disable any filtering you need to disable Firewall). This system profile cannot be duplicated, deleted, and its settings cannot be modified.
profile will be used). Typically, users who have a notebook and use various types of connection will find this feature useful. If you have a desktop computer, and only ever use one type of connection (e.g. cable connection to the Internet), you do not have to bother with profile switching as most likely you will never use it. 8.7.3.
not display dialogs asking you whether you want to allow or block communication for unknown applications. In case an unknown application tries to communicate over the network at that time, the Firewall will allow or block the attempt automatically according to settings in the current profile.
8.8.1. E-mail Scanner Principles Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i. e. Microsoft Outlook, and The Bat). Primarily, it is to be used with e-mail applications like Outlook Express, Mozilla, Incredimail, etc.
In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset; e.g.
dialog · Cancel - press this button to return to the default AVG user interface (components overview) 8.8.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component.
The control buttons available within the E-mail Scanner detection interface are as follows: · Refresh list - updates the list of detected threats · Back - switches you back to the previously displayed dialog 8.9. ID Protection AVG Identity Protection is an anti-malware product that is focused on preventing identity thieves from stealing your passwords, bank account details, credit card numbers and other personal digital valuables from all kinds of malicious software ( malware) that target your PC.
Basic component configuration In the bottom part of the dialog you will find the Identity Protection settings section where you can edit some elementary features of the component's functionality: · Identity Protection is active - (on by default): check to activate the IDP component, and to open further editing options. In some cases, Identity Protection may report that some legitimate file is suspicious or dangerous.
The control buttons available within the Identity Protection interface are as follows: · Save changes - press this button to save and apply any changes made in this dialog · Cancel - press this button to return to the default AVG user interface (components overview) 8.10. License In the Licence component interface you will find a brief text describing the component's functionality, information on its current status (License component is active.
Control buttons · Register - connects to the registration page of AVG website (http://www. avg.com/). Please fill in your registration data; only customers who register their AVG product can receive free technical support. · Re-activate - opens the Activate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process.
8.11.2. Link Scanner Interface The LinkScanner component consists of two parts that you can switch on/off in the LinkScanner component interface: The LinkScanner component interface provides a brief description of the component's functionality and information on its current status (LinkScanner component is active.). Further, you can find the information on the latest LinkScanner database version number (LinkScanner Version).
8.11.3. AVG Search-Shield When searching Internet with the AVG Search-Shield on, all search results returned from the most popular search engines (Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, and SlashDot) are evaluated for dangerous or suspicious links. By checking these links and marking the bad links, the AVG Link Scanner warns you before you click on dangerous or suspicious links, so you can ensure you only go to safe websites.
websites that participate in the Verisign Seal project. In such a case, the VeriSign icon will be displayed next to any link in the search results list, or next to the sponsored links. For instance, if the website is considered safe, you will see the VeriSign icon next to the green AVG Search Shield icon. If the site is considered potentially dangerous, you will be informed via the AVG verdict icon only.
8.12.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection. Further you can find information on the component's current status (Online Shield is active and fully functional.). In the bottom part of the dialog you will then find the elementary editing options of this component's functionality. Basic component configuration First of all, you have the option to immediately switch on/off the Online Shield by checking the Enable Online Shield item.
on by default): check to activate the Anti-Spyware engine, and scan for spyware as well as for viruses. Spyware represents a questionable malware category: even though it usually represents a security risk, some of these programs can be installed intentionally. We recommend to keep this feature activated as it increases your computer security.
o Instant Messaging protection - check this item if you wish that the Online Shield verifies the on-line communication is virus free. Provided this option is on, you can further specify which instant messaging application you want to control - currently AVG 9 Internet Security supports the ICQ, MSN, and Yahoo applications. Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration.
dialog: Within this warning dialog you will find data on the file that was detected and assigned as infected (File name), the name of the recognized infection (Threat name), and a link to the Virus encyclopedia where you can find detailed information on the detected infection (if known).
For each detected object the following information is provided: · Infection- description (possibly even name) of the detected object · Object - object source (web page) · Result - action performed with the detected object · Detection time - date and time the threat was detected and blocked · Object Type - type of the detected object · Process - what action was performed to call out the potentially dangerous object so that it could be detected In the bottom part of the dialog, under the list, you will find i
8.13. Resident Shield 8.13.1. Resident Shield Principles The Resident Shield component gives your computer continuous protection. It scans every single file that is being opened, saved, or copied, and guards the system areas of the computer. When Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself.
Basic component configuration In the bottom part of the dialog window you will find the section called Resident Shield settings where you can edit some basic settings of the component's functionality (detailed configuration, as with all other components, is available via the Tools/Advanced settings item of the system menu). The Resident Shield is active option allows you to easily switch on/off resident protection. By default, the function is on.
8.13.3. Resident Shield Detection Resident Shield scans files as they are copied, opened or saved. When a virus or any kind of threat is detected, you will be warned immediately via the following dialog: Within this warning dialog you will find data on the file that was detected and assigned as infected (File name), the name of the recognized infection (Threat name), and a link to the Virus encyclopedia where you can find detailed information on the detected infection (if known).
· Show/Hide details - this button with alternative option gives a name and full path to the file, name of the detected infection, and details about the process (running application) during which the threat was detected The entire overview of all threats detected by Resident Shield can be found in the Resident Shield detection dialog accessible from system menu option History / Resident Shield detection: The Resident Shield detection offers an overview of objects that were detected by the Resident Shield, e
interface (components overview). 8.14. Update Manager 8.14.1. Update Manager Principles No security software can guarantee true protection from various types of threats unless it is regularly updated! Virus writers are always looking for new flaws that they can exploit in both software and operating systems. New viruses, new malware, new hacking attacks appear daily. For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered.
· Latest update - specifies when and at what time the database was updated · Virus database version - defines the number of the currently installed virus database version; and this number increases with every virus base update · Next scheduled update - specifies when and at what time the database is scheduled to be updated again Basic component configuration In the bottom part of the dialog you can find the Update Manager settings section where you can perform some changes to the rules of the update proces
9. AVG Security Toolbar AVG Security Toolbar is a new tool which works together with the AVG LinkScanner component. AVG Security Toolbar can be used to control AVG LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG 9 Internet Security, it will be added into your web browser (Internet Explorer and/or Mozilla Firefox) automatically. Note: In case you are using some alternative Internet browser (e.
send your product related feedback, or view the details of the current version of the toolbar 9.1.2. Yahoo! powered search box Yahoo! powered search box is easy and safe way to search the web using Yahoo! search. Enter a word or phrase into the search box press the Search button, or the Enter key, to start the search on the Yahoo! server directly, no matter what page is currently displayed. The search box also lists your search history.
page. 9.1.5.
o Show messages - change the desired number of messages that are to be displayed at a time o RSS design - select between Advanced/Basic mode of the current display of the news overview (by default, the Advanced mode is selected - see picture above) o Hide read messages - mark this item to confirm that each read message should not be displayed any longer, so that new messages can be supplied o Button shows - in this field you can select the respective news categories that you want to have displayed in your n
· - click this button to close the currently opened news overview 9.1.7.
9.1.9. E-mail Notifier The E-mail Notifier button allows you to activate the option of being informed about newly arrived e-mail messages directly in the AVG Security Toolbar interface. The button opens the following editing dialog where you can define parameters of your email account and the e-mail display rules. Please follow the instructions in the dialog: · Account type - Specify the protocol type your e-mail account uses.
9.1.10. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather overview: Following find the editing options: · Change location - click the Change location text to display a new dialog called Search for your location.
Further, go to the following Facebook dialog where you will be invited to allow the AVG Social Extension application. This application functionality is essential for the toolbar - Facebook connection, therefore it is recommended to allow its functioning. Press the Allow Status Updates button to confirm: The Facebook connection has been activated.
9.1.12. VeriSign Identity Protection On the right side of AVG Security Toolbar you can see the VeriSign button referring to VeriSign Identity Protection: VeriSign Identity Protection principles VeriSign Identity Protection (VIP) helps protect your accounts and your identity by requiring a unique security code, in addition to your user name and password, to access your online accounts.
When you visit a website that is a VIP member, VeriSign Identity Protection within AVG Security Toolbar will recognize the site, and inform you about this fact by displaying the following info panel: Within this website, you can apply the VeriSign Identity Protection, and use the AVG Security Toolbar VeriSign button to view your VIP credential. VIP credential is a unique identifier consisting of 12 alphanumeric characters.
your protection, the security code is valid within a limited timeframe. A new security code is dynamically generated by the VIP credential every 30 seconds: To successfully login to the VIP member site, you will be required to input your login name, password and the security code generated by AVG Security Toolbar. 9.2. AVG Security Toolbar Options All AVG Security Toolbar parameters configuration is accessible directly within the AVG Security Toolbar panel.
displayed the respective button.
The Useful Buttons tab allows you to select applications from a list and have their icon displayed in the toolbar interface. The icon then serves as a quick link enabling to launch the respective application immediately. 9.2.3.
containing active and dangerous threats cannot be switched-off. Again, it is recommended to keep the default configuration set by the program vendor unless you have a real reason to change it. 9.2.4. Tab VIP This tab allows you to set the VeriSign Identity Protection parameters. First decide whether the following options should be allowed: · Enable VIP for secure authentication - mark this option to activate the VeriSign protection.
In the bottom section of the panel you can see and activate the Don't remind me again in this Web site option - if marked, the next time you enter the specific website, the info panel will not be displayed again. However, if in the future you decide to change this settings, and you will want to restore displaying the member site info for all VIP websites, press the Restore Messaging button to get back to the default settings for all registered domains.
On the Advanced Options tab first select what search engine you want to use as default. You have the choice of Yahoo!, Baidu, WebHledani, and Yandex. Having changed the default search engine, please restart your internet browser for the change to take effect.
10. AVG Advanced Settings The advanced configuration dialog of AVG 9 Internet Security opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window. 10.1.
· Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
o Display tray notifications about scanning - decide whether information upon automatic launch of the scheduled scan, its progress and results should be displayed; o Display Firewall related tray notifications - decide whether information concerning Firewall status and processes, e.g. component's activation/deactivation warnings, possible traffic blocking etc.
Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event. Note: Only *.wav sounds are supported! A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
10.3. Ignore Faulty Conditions In the Ignore faulty components conditions dialog you can tick those components that you do not want to get informed about: By default, no component is selected in this list.
For this situation, within the above dialog you can select components that may be in an error state (or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 10.4. Identity Protection 10.4.1.
· Automatically quarantine detected threats - mark this check box to define you want have all possibly detected threats moved to the safe space of AVG Virus Vault immediately. Keeping the default settings, when a threat is detected, you will be asked whether it should be moved to quarantine to make sure no applications you want to run are removed.
The Allowed list provides the following information on each application: · Level - graphical identification of the respective process severity on a fourlevels scale from less important ( ) up to critical ( ) · Process path - path to the application's (process) executable file location · Date allowed - date when you manually assigned the application as safe Control buttons The control buttons available within the Allowed list dialog are as follows: · Add - press this button to add a new application to the a
o File - type the full path to the file (application) that you want to mark as an exception o Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
10.5. Virus Vault The Virus Vault maintenance dialog allows you to define several parameters regarding the administration of objects stored in the Virus Vault: · Limit Virus Vault size - use the slider to set up the maximum size of the Virus Vault. The size is specified proportionally compared to the size of your local disk. · Automatic file deletion - in this section define the maximum length of time that objects should be stored in the Virus Vault (Delete files older than ...
The Potentially Unwanted Programs Exceptions dialog displays a list of already defined and currently valid exceptions from potentially unwanted programs. You can edit the list, delete existing items, or add new exceptions. The following information can be found in the list for every single exception: · File - provides the name of the respective application · File Path - shows the way to the application's location · Checksum - displays the unique 'signature' of the chosen file.
the new exception to be created: o File - type the full path to the file that you want to mark as an exception o Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file. o File Info - displays any additional information available about the file ( license/version information etc.
10.7.1. Settings In the Anti-Spam basic settings dialog you can check/uncheck the Turn on AntiSpam protection checkbox to allow/forbid the anti-spam scanning of e-mail communication. This option is on by default, and as always, it is recommended to keep this configuration unless you have a real reason to change it. Next, you can also select more or less aggressive scoring measures. The Anti-Spam filter assigns each message a score (i.e.
as likely to be caught as real spam messages. This threshold range is not recommended for normal use.
· A specific e-mail client - if you use one of the listed e-mail clients (MS Outlook, Outlook Express, The Bat!, Mozilla Thunderbird), simply select the respective option · Folder with EML files - if you use any other e-mail program, you should first save the messages to a specific folder (in .eml format), or make sure that you know the location of your e-mail client message folders.
When done, click Next and proceed to Message filtering options. Specific e-mail client Once you confirm one of the options, new dialog will appear. Note: In case of Microsoft Office Outlook, you will be prompted to select the MS Office Outlook profile first. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages.
In this dialog, you can set filtering of the e-mail messages. If you are sure that the selected folder contains only messages you want to use for training, select the All messages (no filtering) option. If you are unsure about the messages contained in the folder, and you want the wizard to ask you about every single message (so that you can determine whether to use it for training or not), select the Ask for each message option. For more advanced filtering, select the Use filter option.
10.7.2. Performance The Engine performance settings dialog (linked to via the Performance item of the left navigation) offers the Anti-Spam component performance settings. Move the slider left or right to change the level of scanning performance ranging between Low memory / High performance modes. · Low memory - during the scanning process to identify spam, no rules will be used. Only training data will be used for identification.
10.7.3. RBL The RBL item open an editing dialog called Realtime Blackhole Lists: In this dialog you can switch on/off the Query RBL servers function. The RBL (Realtime Blackhole List) server is a DNS server with an extensive database of known spam senders. When this feature is switched on, all e-mail messages will be verified against the RBL server database and marked as spam if identical to any of the database entries.
10.7.4. Whitelist The Whitelist item opens a dialog named Approved e-mail senders list with a global list of approved sender e-mail addresses and domain names whose messages will never be marked as spam. In the editing interface you can compile a list of senders that you are sure will never send you unwanted messages (spam). You can also compile a list of full domain names (e.g. avg.com), that you know do not generate spam messages.
be in plain text format, and the content must contain only one item (address, domain name) per line. 10.7.5. Blacklist The Blacklist item opens a dialog with a global list of blocked sender e-mail addresses and domain names whose messages will always be marked as spam. In the editing interface you can compile a list of senders that you expect to send you unwanted messages (spam). You can also compile a list of full domain names (e.g. spammingcompany.com), that you expect or receive spam messages from.
· Import - if you already have a text file of email addresses/domain names prepared, you can simply import it by selecting this button. The input file must be in plain text format, and the content must contain only one item (address, domain name) per line. 10.7.6. Advanced Settings The Advanced Settings branch contains extensive setting options for the AntiSpam component.
10.8. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default).
10.8.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment). o Ports to be scanned - this field lists the standard http communication port numbers.
10.8.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is virus free.
10.9. Link Scanner The LinkScanner settings dialog allows you to switch on/off the elementary features of the LinkScanner: · Enable AVG Search-Shield - (on by default): advisory notifying icons on searches performed with Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or SlashDot having checked ahead the content of sites returned by the search engine.
10.10.
The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus Vault.
· Optionally, you can decide you want to Scan files without extension - this option is on by default, and it is recommended that you keep it so unless you have a real reason to change it. Files with no extension are rather suspicious and should be scanned at all times. Scan process priority Within the Scan process priority section you can further specify the desired scanning speed dependent on system resource usage. By default, this option value is set to the medium level of automatic resource usage.
The list of parameters is identical to those available for the Scan of the whole computer. However, the default settings differ (for instance, Scan Whole Computer by default does not check the archives but it does scan the system environment, while with the Shell Extension Scan it is the other way). Note: For a description of specific parameters please consult the chapter AVG Advanced Settings / Scans / Scan Whole Computer.
All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter AVG Advanced Settings / Scans / Scan Whole Computer. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
10.10.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
· Anti-Spam update schedule 10.11.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises. Next, in the text field called Name (deactivated for all default schedules) there is the name assigned to this very schedule by the program vendor.
hand, an example of a good descriptive name would be "System areas scan" etc. Also it is not necessary to specify in the scan's name whether it is the scan of the whole of the computer or just a scan of selected files or folders - your own scans will always be a specific version of the scan of selected files or folders. In this dialog you can further define the following parameters of the scan: Schedule running Here, you can specify time intervals for the newly scheduled scan launch.
On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available.
misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default.
scan, and will slow down your other activities on the PC (this option can be used when your computer is switched on but nobody is currently working on it). On the other hand, you can decrease the system resources usage by extending the scanning duration. Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported: Click the Additional scan settings ...
On the What to scan tab you can define whether you want to schedule scanning of the whole computer or scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
10.11.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component. Within this dialog you can set up some detailed parameters of the virus database update schedule.
should/should not be launched if the computer is in low power mode or switched off completely. Other update settings Finally, check the Run the update again as soon as the Internet connection is available option to make sure than if the internet connection gets corrupted and the update process fails, it will be launched again immediately after the internet connection is restored.
Schedule running Here, specify the time intervals for the newly scheduled program update launch. The timing can either be defined by the repeated update launch after a certain period of time (Run every ...) or by defining an exact date and time (Run at specific time ...), or possibly by defining an event that the update launch should be associated with ( Action based on computer startup).
10.11.4. Anti-Spam Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled Anti-Spam update temporarily, and switch it on again as the need arises. Basic Anti-Spam update scheduling is covered within the Update Manager component. Within this dialog you can set up some detailed parameters of the update schedule.
This section allows you to define under which conditions the Anti-Spam update should/should not be launched if the computer is in low power mode or switched off completely. Other update settings Check the Run the update again as soon as the Internet connection is available option to make sure than if the internet connection gets corrupted and the AntiSpam update process fails, it will be launched again immediately after the internet connection is restored.
o If the e-mail messages should be scanned for viruses. o If certification text should be added to the end of each message to state that it contains no viruses. The text can be adjusted in the Certification dialog. o If the certification text should be only added to messages with attachments. To Modify subject of virus infected messages, check the box and type the desired value in the text field.
password are not possible to scan for viruses; check the box to report these as potentially dangerous. o Report files containing macros – a macro is a predefined sequence of steps aimed to make certain tasks easier for a user (MS Word macros are widely known). As such, a macro can contain potentially dangerous instructions, and you might like to check the box to ensure that files with macros will be reported as suspicious. o Report hidden extensions – hidden extension can make e.g.
should contain, and in what language. This should be specified separately for Incoming mail and Outgoing mail. 10.12.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.
10.12.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections: · Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...
In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu). For automatically created "AutoPOP3" server this field is deactivated.
o Fixed host - In this case, the program will always use the server specified here. Please specify the address or name of your mail server. The login name remains unchanged. For a name, you may use a domain name (for example, pop.acme.com) as well as an IP address (for example, 123.45.67.89). If the mail server uses a non-standard port, you can specify this port after the server name by using a colon as the delimiter (for example, pop.acme.com:8200). The standard port for POP3 communication is 110.
In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail: · SMTP Server Name - in this field you can specify the name of newly added servers (to add a SMTP server, click the right mouse button over the SMTP item of the left navigation menu). For automatically created "AutoSMTP" server this field is deactivated.
· Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for SMTP communication.
10.13. Resident Shield The Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
when acquired from the manufacturer directly, but can be misused for malicious purposes later. This is an additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. · Scan files on close - on-close scanning ensures that AVG scans active objects (e.g.
Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances. 10.13.2. Directory Exludes The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning.
· Remove path – allows you to delete the path to a selected folder from the list 10.13.3. Excluded Files The Resident Shield - Excluded files dialog behaves just like the previously described Resident Shield - Directory Excludes but instead of folders you can now define specific files that should be excluded from the Resident Shield scanning.
10.14. Cache Server The Cache Server is a process designed to speed up any scan (on-demand scan, scheduled whole computer scan, Resident Shield scan). It gathers and keeps information of trustworthy files (system files with digital signature etc.): These files are then considered safe, and during scanning are skipped. The settings dialog offers two options: · Caching enabled (on by default) - uncheck the box to switch off the Cache Server, and empty the cache memory.
10.15. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface.
10.16. Update The Update navigation item opens a new dialog where you can specify general parameters regarding the AVG update: When to update files In this section you can select between two alternative options: update can be scheduled for the next PC restart or you can launch the update immediately. By default, the immediate update option is selected since this way AVG can secure the maximum safety level.
be required · Complete at next computer restart - the update process finalization will be postponed until the next computer restart - again, please keep in mind that this option is only recommended if you can be sure the computer gets restarted regularly, at least daily Post update memory scan Mark this check box to define you want to launch a new memory scan after each successfully completed update.
10.16.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
· Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.
10.16.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
10.16.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded.
10.16.4.
10.17. Remote Administration The Remote Administration settings refer to connecting the AVG client station to the remote administration system.
Note: For a detailed description on remote administration please consult the AVG Network Edition documentation. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
11. Firewall Settings The Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 11.1. General In the General information you can Export / Import Firewall configuration; i.e. export the defined Firewall rules and settings to the back-up files, or on the other hand to import the entire back up file.
11.2.
11.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: · Disable area detection and automatic profile switch - one of the defined profiles can be assigned to each network interface type, respectively to each area.
11.4. Logs The Logs dialog allows you to review the list of all logged Firewall actions and events with a detailed description of relevant parameters (event time, application name, respective log action, user name, PID, traffic direction, protocol type, numbers of the remote and local ports, etc.) on two tabs: · Traffic Logs - offers information about activity of all application that have tried to connect to the network.
· Refresh list - all logged parameters can be arranged according to the selected attribute: chronologically (dates) or alphabetically (other columns) - just click the respective column header. Use the Refresh list button to update the currently displayed information. · Empty list - delete all entries in the chart. 11.5. Profiles In the Profiles' settings dialog you can find a list of all profiles available.
original one · Rename profile - allows you to define a new name for a selected profile · Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.
profile. · Use Trusted Database for this profile - (on by default) mark the option to activate the Trusted Database (i.e. AVG internal database collecting information on trusted and certified application communicating online. If there is no rule specified for the respective application yet, it is necessary to find out whether the application can be granted access to the network.
11.5.2. Defined Networks The Defined networks dialog offers a list of all networks that your computer is connected to.
Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.
· Help - opens the dialog related help file 11.5.3.
Of course, you can also define rules for the new application immediately – in this dialog, press Add and fill in the application details. Apart from applications, the list also contains two special items: · Priority Application Rules (at the top of the list) are preferential, and are always applied prior to rules of any individual application. · Other Applications Rules (at the bottom of the list) are used as a "last instance", when no specific application rules apply, e.g.
In this dialog, you can define settings for the respective application in detail. Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a brief comment for your information).
11.5.4. System Services Any editing within the System services and protocols dialog is intended for experienced users ONLY! The System services and protocols dialog lists Windows standard system services and protocols that might need to communicate over the network. The chart consists of the following columns: · Log rule action - this box enables you to switch on recording each rule application in the Logs. · System service and protocols - this column shows a name of the respective system service.
The list (including assigned actions) can be edited using the following buttons: · To edit settings of any item in the list (including the assigned actions), rightclick the item and select Edit. · To open a new dialog for defining your own system service rule (see picture below), press the Manage user system rules button. The top section of the User-defined system rules dialog displays overview of all details of the currently edited system rule, the bottom section then displays the selected detail.
the Logs every unknown attempt from your computer to connect to an outside location. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
12. AVG Scanning Scanning is a crucial part of AVG 9 Internet Security functionality. You can run ondemand tests or schedule them to run periodically at convenient times. 12.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link. Click this link to switch to the Scan for threats dialog.
history of scanning · View Virus Vault - opens a new window with the Virus Vault - a space where detected infections are quarantined 12.2. Predefined Scans One of the main features of AVG 9 Internet Security is on-demand scanning. Ondemand tests are designed to scan various parts of your computer whenever suspicion of possible virus infection arises. Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer.
Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
· Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning. · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.
· Scan process priority - you can use the slider to change the scanning process priority. By default, the priority is set to medium level (Automatic scan ) that optimizes the scanning process speed and the use of system resources. Alternatively, you can run the scanning process slower which means the system resources load will be minimized (useful when you need to work on the computer but you do not care so much how long the scanning takes), or faster with increased system resources requirements (e.g.
Finally, to launch the scanning, press the Start scan button; the scanning process itself is basically identical to the scan of a whole computer. Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders. Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog.
· Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders). · Additional scan settings - the link opens a new Additional scan settings dialog where you can specify the following parameters: o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over.
o Define file types for scanning - further you should decide whether you want to have scanned: Ø All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned; Ø Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, a
12.2.3. Anti-Rootkit Scan Anti-Rootkit scan searches your computer for possible rootkit (programs and technologies that can cover malware activity in your computer). If a rootkit is detected, this does not necessarily mean your computer is infected. In some cases, specific drivers or sections of regular applications may be misleadingly detected as rootkits. Scan launch Anti-Rootkit scan can be launched directly from the scanning interface by clicking on the scan's icon.
computer but you do not care so much how long the scanning takes), or faster with increased system resources requirements (e.g. when the computer is temporarily unattended). · Additional scan settings - this link opens a new Additional scan settings dialog where you can define possible computer shutdown conditions related to the Anti-Rootkit scan (Shutdown computer upon scan completion, possibly Force shutdown if computer is locked): 12.3.
12.4. Command Line Scanning Within AVG 9 Internet Security there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot. From the command line, you can launch the scanning with most parameters as offered in AVG graphical user interface.
Since this dialog is only accessible within the Windows Safe Mode, for detailed description of this dialog please consult the help file opened directly from the dialog. 12.4.1. CMD Scan Parameters Following please find a list of all parameters available for the command line scanning: · /SCAN SCAN=C:\;D:\) Scan specific files or folders /SCAN=path;path (e.g.
· /COO Scan cookies · /? Display help on this topic · /HELP Display help on this topic · /PRIORITY settings / Scans) Set scan priority /Low, Auto, High/ (see Advanced · /SHUTDOWN Shutdown computer upon scan completion · /FORCESHUTDOWN Force computer shutdown upon scan completion · /ADS Scan Alternate Data Streams (NTFS only) · /ARCBOMBSW Report re-compressed archive files 12.5.
Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans: You can edit / add scans using the following control buttons: A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
· Add scan schedule - the button opens the Settings for scheduled scan dialog, Schedule settings tab. In this dialog you can specify the parameters of the newly defined test. · Edit scan schedule - this button can only be used if you have already previously selected an existing test from the list of scheduled tests. In that case the button appears as active and you can click it to switch to the Settings for scheduled scan dialog, Schedule settings tab.
Next, give a name to the scan you are about to create and schedule. Type the name into the text field by the Name item. Try to use brief, descriptive and apt names for scans to make it easier to later recognize the scan from others. Example: It is not appropriate to call the scan by the name of "New scan" or "My scan" since these names do not refer to what the scan actually checks. On the other hand, an example of a good descriptive name would be "System areas scan" etc.
12.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: · Automatically heal/remove infection - (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available.
(HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts); · Scan inside archives - (off by default): this parameters defines that the scanning should check all files even if these are packed inside some type of archive, e.g. ZIP, RAR, ...
by providing a list of comma separated file extensions that should not be scanned; Ø Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected
these have the same functionality no matter on which tab you currently are: · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
· Program files o C:\Program Files\ o in 64-bit version C:\Program Files (x86) · My Documents folder o for Win XP: C:\Documents and Settings\Default User\My Documents\ o for Windows Vista/7: C:\Users\user\Documents\ · Shared Documents o for Win XP: C:\Documents and Settings\All Users\Documents\ o for Windows Vista/7: C:\Users\Public\Documents\ · Windows folder - C:\Windows\ · Other o System drive - the hard drive on which the operating system is installed (usually C:) o System folder - C:\Windows\System32\
12.6. Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface via the Scan history button. The dialog provides a list of of all previously launched scans and information of their results: · Name - scan designation; it can either be the name of one of the predefined scans, or a name you have given to your own scheduled scan.
· End time - date and time when the scan ended · Tested objects - number of objects that were checked during scanning · Infections - number of virus infections detected / removed · Spyware - number of spyware detected / removed · Warnings - number of detected suspicious objects · Rootkits - number of detected rootkits · Scan log information - information relating to the scanning course and result (typically on its finalization or interruption) Control buttons The control buttons for the Scan results overvi
the tab provides a warning message on the finding. Also, you will find here information on objects that could not be scanned (e.g. password protected archives). 12.7.1.
12.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection was detected during scanning.
o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the information should be taken as a warning only o Reboot is required to finish the action - the infected object cannot be removed, to remove it completely you have to restart your computer Control buttons There are three control buttons available in this dialog: · View d
12.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware was detected during scanning.
o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the information is a warning only o Reboot is required to finish the action - the infected object cannot be removed, to remove it completely you have to restart your computer Control buttons There are three control buttons available in this dialog: · View details - the but
12.7.4. Warnings Tab The Warnings tab displays information on "suspected" objects (typically files) detected during scanning. When detected by the Resident Shield, these files are blocked from being accessed. Typical examples of this kind of findings are: hidden files, cookies, suspicious registry keys, password protected documents or archives, etc. Such files do not present any direct threat to your computer or security.
12.7.5. Rootkits Tab The Rootkits tab displays information on rootkits detected during scanning if you have launched the Anti-Rootkit scan. A rootkit is a program designed to take fundamental control of a computer system, without authorization by the system's owners and legitimate managers. Access to the hardware is rarely required as a rootkit is intended to seize control of the operating system running on the hardware.
· Locked file - The reported file is locked, thus cannot be scanned by AVG. This usually means that some file is constantly being used by the system (e.g. swap file). 12.8. Virus Vault Virus Vault is a safe environment for the management of suspect/infected objects detected during AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object.
case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column.
moved to the Recycle Bin). A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
13. AVG Updates Keeping your AVG up-to-date is crucial to ensure that all newly discovered viruses will be detected as soon as possible. During the AVG Installation process you were invited to specify how often you wish to update your AVG. The available options are Every 4 hours, or Every day (see dialog Schedule regular scans and updates).
available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you can view the process progressing in its graphical representation as well as in an overview of relevant statistic parameters (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created.
14. Event History The Event History dialog is accessible from the system menu via the History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 9 Internet Security operation.
15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the FAQ section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email. Please use the contact form accessible from the system menu via Help / Get help online. A V G 9 I nternet Sec urity © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.