Avid® Application Manager 2.
Legal Notices Legal Notices Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc. This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement. This product may be protected by one or more U.S. and non-U.S patents. Details are available at www.avid.com/patents. © 2015 Avid Technology, Inc. and its licensors.
Contents Contents ....................................................................................................... 3 Using this Guide .......................................................................................... 5 Symbols and Conventions .......................................................................................... 5 If You Need Help ......................................................................................................... 6 Avid Training Services .............
6 Dealing with the Subscription Models........................................... 53 Support Plan..............................................................................................................58 Grace Period .............................................................................................................61 Renewing the Subscription .......................................................................................61 Subscription Crossgrade ....................................
Using this User’s Guide Using this Guide Thank you for purchasing an Avid Editing System which includes Application Manager. This guide provides information on how to activate (or deactivate) your software and how to install any third-party software. You can always find the most current information in the online version of the Read Me, and should check there for the most recent release notes. The online version is updated immediately after new information becomes available.
Using this User’s Guide If You Need Help If you are having trouble using your Avid product: 1. Check online for the most up-to-date documentation. Visit the Knowledge Base at http://www.avid.com/knowledgebase. 2. Check the documentation that came with your Avid software application or your hardware for maintenance or hardware-related issues. 3. Visit the online Knowledge Base at http://www.avid.com/support. Online services are available 24 hours a day, 7 days a week.
General Information 1 General Information Application Manager is an instrument that facilitates all the operations that relate to application download and activation, subscription prolongation, and other product licensing activities. With Application Manager, you can manage your downloads, installs, updates, product activation procedures, support plan, subscription model, receive Avid news and advertisements, and try new offerings without having to go to Avid’s Web store.
Working with Application Manager 3 Working with Application Manager Application Manager functioning can be configured according to your needs – to adjust its functions, click the Settings button window.
Working with Application Manager Settings The Settings drop-down menu can be found in the upper right corner of Application Manager and appears as follows: Click the Settings button to open a drop-down list to choose the following: Go to My Avid.com – click to go to the MyAvid.com login page. If you save your login credentials within the browser, you will be auto logged in. Go to Knowledge Base – click to go to the Avid Knowledge base to search for solutions.
Working with Application Manager Notifications – click this option to manage your notifications on product updates and advertisements. Show Apps – select this option to get notifications about product updates. Show Feeds – select this option to get notifications about Avid news and advertisement. If any of these options are selected, the desktop application is activated to show the corresponding notifications – popping up notifications appearing from the tray icon .
Working with Application Manager During the Application Manager session, each type of notifications is displayed only once except for the Licensing tab – messages about expiration are displayed according to the current state of applications listed on the tab. Allow Data Collection – select this option to allow Application Manager collecting the system and usage data. Analysis of the collected data will be used for improvement of Avid products and services.
Working with Application Manager Working under the restricted mode, you will experience the following restrictions: On the Apps tab: The Download / Update / Install buttons are unavailable.
Working with Application Manager On the Licensing tab, any license details and operations cannot be modified: Cannot select the license activation method. Cannot edit the license and backup server in case of the floating activation method. If the product was activated before switching to the restricted mode, the license details will be hidden under the restricted mode.
Working with Application Manager If the product was activated with the floating license, you can still deactivate the floating license while working in the restricted mode. On the Support tab: The Upgrade button is unavailable. To switch to the administrator’s mode, do the following: 1. Click Settings > Administration > Allow Admin Functions. 2. In the dialog box that appears provide Administrator’s login and password to enable the full functional mode. 3.
Working with Application Manager Application Manager Interface The Application Manager interface has four tabs: Account Apps Licensing Support At the bottom of each tab there is a synchronization bar. Indicators of the bar refers only to Pro Tools First. The bar is empty as long as no synchronization between the Pro Tools First and Pro Tools Cloud is in progress. As soon as there is a new project to be synchronized, the synchronization begins.
Working with Application Manager The Account Tab On the Account tab of Application Manager, you log in to your Avid account. When you are logged in, Application Manager receives product updates, and you can install new products and plug-ins, and update the installed ones. To log in to your Avid account, do the following: 1. On the Account tab, enter email address and password in the corresponding fields. 2. Click Login. If you do not have an Avid account, click Create Account.
Working with Application Manager The Subscription section displays the list of all purchased subscriptions. The renewal date uses the DD/MM/YYYY format. Each product icon is accompanied with a notification on the subscription status: - the subscription is far from its expiration - the subscription is about to expire a four-day grace period is in due The Feeds section The Feeds section provides information about new products, promotions, training videos, or approved 3rd party products.
Working with Application Manager The feeds are displayed in the chronological order – the most recent feed is displayed at top. Click the hyperlink in the description to visit a Web page with more information. Clicking the Info button below a product name takes you to the Avid web site where you can read more about the product. Use the Category drop-down list to filter what feeds are shown.
Working with Application Manager The Apps Tab On the Apps tab, you observe and manipulate applications available for your account for purchasing, downloading, and installing.
Working with Application Manager After you log in, the appearance of the Apps tab changes. Now the tab is divided into two sections: Artist Suite – applications you have installed Plug-ins – additional options and plug-ins that have not been installed but are available for your account or already downloaded and installed.
Working with Application Manager The Apps tab controls varies depending on the current state and may have the following interface elements: What’s New? – click to expand and view a list of improvements and new features in the new version Buttons on right side change depending on the current state of the product: Update – click to download a new version of the application; Renew – click to renew your rental subscription if it has expired.
Working with Application Manager The Licensing Tab On the Licensing tab, you can also activate and deactivate your products. This tab displays a list of licensed products and those that you can activate.
Working with Application Manager After your trial expires, you will no longer be able to use the product or feature. The system will keep you informed of how many days you have left before the trial ends. At any time during or after the 30-day trial period, you can choose to purchase a copy of your Avid editing application from the Avid web store. If you choose not to purchase the software, your Avid editing application is deactivated when the 30-day trial expires.
Product Activation 4 Product Activation Activate your Avid Editing Application to gain access to all available features. Media Composer, Pro Tools, and Sibelius are activated in different ways. What You Need to Activate Media Composer or Sibelius To activate Media Composer or Sibelius, you must have an Activation ID and System ID. They can be found on the Product Subscriptions page of the shop.avid.com after you buy the product.
Product Activation What You Need to Activate Pro Tools Pro Tools is authorized using an iLok USB key (2nd generation) from PACE Anti-Piracy. An iLok can hold hundreds of authorizations for all of your iLok-enabled software. After a software license is placed on an iLok, you can use the iLok to authorize that software on any computer.
Product Activation Online Activation with an Internet Connection This section is applicable to Media Composer and Sibelius. With Application Manager open, you can activate your Avid Editing Application with the Online option. If Application Manager is not open, click the tray icon the Avid Editing Application you bought. to open it or run If you exit Application Manager, the tray icon is not visible. To activate your Avid Editing Application, run it – Application Manager will be launched automatically.
Product Activation 4. Click the Activate button next to the product name. Application Manager verifies your information and confirms activation. As the product is activated, you can click Details to see the current license details. When the activation is complete, a message informs you that your software has been successfully activated. You can reactivate your product if it was deactivated. The license information will already be populated in the corresponding fields.
Product Activation To have Avid Editing Application auto-activated, do the following: 1. Having bought Avid Editing Application (you can have Media Composer or Sibelius with a monthly, annual, or perpetual subscription), go to Application Manager. 2. On the Account tab, log in to Application Manager with the Avid account credentials. 3. Go to the Licensing tab of Application Manager – the license is activated automatically, without any additional actions.
Product Activation Activation with a Floating License This section is applicable only to Media Composer. The Floating License model allows you to purchase “packs” (pools) of licenses to deploy at a single site. One System ID and license can run any number of systems simultaneously. Licenses are consumed only when in use, so that additional clients can connect and use a license as it becomes available.
Product Activation 3. In the License Server field, enter the address or name for the server where Application Manager gets the floating license. 4. In the Backup Server (optional) field, enter the address or name of the server that is to be used when the main server is inaccessible for some reason. 5. Click Activate to activate the product. The server addresses are saved each time you click Save or Activate.
Product Activation You can “borrow” the floating license for some time, for example, if you need to work with the application on another machine or if you do not have an Internet connection. The Checkout option is shown on the dialog for the selected product only if you have a reservation made for your computer Device ID on the license server. Select the Checkout check box – the Duration drop-down field appears. Select the duration of the checkout period and click Activate.
Product Activation 3. Click the Details button.
Product Activation Multi-Seat Activation This section is applicable only to Sibelius. In case you need to provide a group of people with temporal licenses, use the Sibelius License Server (SLS). The SLS is used by the Application Manager administrator (e.g. a teacher) for generating the needed number of licenses that are then activated and distributed among the people in a group (e.g. students) with restricted rights.
Product Activation To activate the SLS along with the seats, do the following: 1. From the Select activation method drop-down list for Sibelius License Server, choose Online. The Offline activation method is similar to the one described further in the Offline Activation Without an Internet Connection section. 2. Copy and paste the System and Activation IDs for the SLS. Click Activate.
Product Activation This will activate the Sibelius License Server along with five seats. You can see the number of activated seats next to the product title.
Product Activation Click Details to review all the information about the SLS activation. If you have more than five seats generated, click Activate Seats to activate an additional bunch of licenses. You will need an Activation ID to activate that bunch.
Product Activation 3. Having pasted the Activate ID for another bunch of the seats, click Activate for the seats. Now the number of the activated seats is changed. Click Details to review all the information about the SLS activation.
Product Activation Offline Activation Without an Internet Connection This section is applicable only to Media Composer and Sibelius. To activate your application even if you are not connected to the Internet. Do the following: 1. With Application Manager open, go to the Licensing tab. 2. On the list of applications, find the application you want to activate. Choose Offline in the Select activation method drop-down list. 3. Enter your system identification number in the System ID text box. 4.
Product Activation As you enter the Activation ID, the Application Manager validates it and displays the activation instructions. Follow the instructions to receive activation .bin file using the client system with an Internet connection.
Product Activation 5. On a computer with an Internet connection, go to http://avid.com/license. 6. Follow the onscreen instructions on the Web page. The Activation tool confirms your system information. When the activation is complete, a message informs you that your software has been successfully activated and the button changes to Deactivate. 7. Repeat these steps for each editing application or additional option you need to activate. 8. Once you have the license.
Product Activation Activation with a Hardware Key Some Avid Editing Application can also be activated with a hardware key that is included in the Installation package. The following sections describe using a dongle (for activating Media Composer) and an iLok (for activation Pro Tools). Activation with a Dongle This section is applicable only to Media Composer. To activate the product, do the following: 1. With Application Manager open, go to the Licensing tab.
Product Activation To scan a dongle, click Dongle Info. Application Manager lists all the information available on the current dongle. 3. From the Choose Action drop-down list, select one of the options: Update or Convert. If choose Update, the system asks you to specify the dongle file (.avd) and update the product license.
Product Activation As you specified the license file, the Update button becomes available. Below the License File field, you will see the license information. Click the Update button to update the dongle license. Click Dongle Info to display the dongle information.
Product Activation To upgrade the license from a dongle to a software license, do the following: 1. Choose Convert from the Choose Action drop-down list. 2. Enter or paste the activation ID to the corresponding fields to apply conversion. If the activation ID is already part of the dongle information, dongle will auto populate it. 3.
Product Activation Activation with an iLok This section is applicable only to Pro Tools. To activate the product, do the following: 1. With Application Manager open, go to the Licensing tab. If Application Manager is not open, click the icon 2. in the tray. Plug in the iLok blasted to the current product and version. Application Manager detects the iLok with the corresponding iLok ID and Serial Number. As soon as you plugged in the iLok, Application Manager does the following: It detects the iLok.
Product Activation Redemption to Dongle This procedure is applicable only to Media Composer. As you have bought the product, you can install and then activate it with Application Manager with the online activation using the system ID and activation ID. However, you can change the activation method and activate the product with a dongle. This option is only possible if you are upgrading from the perpetual model to the perpetual one. To redeem to dongle, do the following: 1.
Product Activation The Redeem to Dongle dialog appears. 4. Enter the dongle system ID and dongle serial number into the corresponding fields and click Upgrade. The system congratulates you with the upgrade. 5. Click Download to generate the dongle updater file. When you click Download, the Updater.avd file is downloaded. Use this to activate the product. The rest of the activation procedure is the same as if the product was initially activated with a dongle.
Upgrading the Avid Editing Application 5 Upgrading the Avid Editing Application You can upgrade your product in different ways depending on the application you’re going to upgrade and the way it was activated. Media Composer: You can upgrade your Avid Editing Application from either an existing software license or a dongle license. You will be informed about the available upgrades via the notification popping up in the Tray. Upgrading your dongle license to a software license disables your dongle.
Upgrading the Avid Editing Application Upgrade Workflow There are two scenarios for updating/upgrading your products. You choose yours according to the product availability, licensing policies and other circumstances. Scenario 1. Whenever an upgrade is available, the Current status for a product turns to Update on the Apps tab of Application Manager. Click Update – the update download begins and you will see the progress bar. As soon as the update is downloaded, the Update button is changed to Install.
Upgrading the Avid Editing Application Scenario 2. 1. Uninstall your existing Avid editing application. Before you uninstall your Avid editing application, write down your System ID. You will need your old system ID to activate your new software. 2. Install your new Avid Editing Application. See “Installing the Avid Editing Application”. If you previously purchased any third-party applications (i.e.
Upgrading the Avid Editing Application 3. Enter your new activation identification number in the Activation ID text box. When the activation is complete, you are informed that your software has been successfully activated. 4. Click OK. Upgrading with an Internet Connection from a Dongle License and Converting to a Software License The procedure of upgrading from a dongle license via converting to a software license is described above.
Upgrading the Avid Editing Application Upgrading Without an Internet Connection to a Software License To upgrade your Avid editing application to a software license without an Internet connection: 1.
Dealing with the Subscription Models 6 Dealing with the Subscription Models With Application Manager, you can have a subscription to a single application or a set consisting of an application and its options and plug-ins. Some plug-ins are part of the application, they are bought and installed along with the application. Other plug-ins must be purchased additionally. To learn more about purchasing plug-ins for Pro Tools, refer to Purchasing Pro Tools Plug-Ins.
Dealing with the Subscription Models Customer Support offerings for both subscription models (“To Rent” and “To Own”) No matter what subscription model you have, you are provided with a customer support – customers can open cases online, which will be answered within 24 hours – Standard Support plan. Additional support – Elite – can be purchased as well (via the Web).
Dealing with the Subscription Models You can change a monthly subscription model to a perpetual one but not vice versa. The subscription model can be changed only on the renewal date. From the picture above, you can see that the subscription is still valid and cannot be renewed and thus changed. On this picture, the subscription needs to be renewed as it is expiring (refer to Renewing the Subscription to read about subscription renewing).
Dealing with the Subscription Models 4. To change your subscription model, click Change below the Billing Info field. The Change Subscription page opens. 5. Choose the preferred subscription and click Add To Cart. 6. You are redirected to the Cart page. When you change the subscription model for the product, your previous subscription model will be cancelled and the new one will be obtained. 7. If you decided not the change the subscription model, click Cancel on the Change Subscriptions page.
Dealing with the Subscription Models To modify the information on your credit card and payment method, click the Update button next to the Next Billing On field. The Update Payment Method dialog appears. The billing information entered here will automatically be used during the next payment. Make your changes and click Register now, or click X to close the dialog.
Dealing with the Subscription Models Support Plan A support plan is offered along with your subscription. Choose the support plan you want when selecting the subscription model for the product you are buying. To see the support plan information, take a look to the right column of the Product Subscriptions page.
Dealing with the Subscription Models Or, go to the Support tab of Application Manager. Here you can see, which support plan is active now and for which product. Note that Media Composer goes along with either Standard or Elite support plan, Pro Tools may have either Standard or ExpertPlus support plan, and Sibelius may have the Standard support plan. You can change (upgrade) the support plan on the renewal date when the subscription is approaching its expiration date.
Dealing with the Subscription Models To change your support plan, do the following: 1. On the Avid.com site, go to your account. 2. In the My Products section, click Support Upgrades. 3. You are prompted to enter your System ID. 4. After your System ID is verified, select the support plan you want and click Add To Cart. Follow the upgrade transaction steps to complete the operation and get the new support plan.
Dealing with the Subscription Models Grace Period Application Manager checks whether or not your subscription is active. 15 days before the expiration date the system sends you an email with a reminder. When the subscription expires, you are notified about it with the email. If the subscription expires and you are not connected to the Internet, a four-day grace period starts. During this period, you still can run the Avid Editing Application.
Dealing with the Subscription Models If the Renew button is available, click it to open the Renew subscription and support plan dialog: Click Renew Subscription to renew your subscription and support plan, or click Cancel to go back to the Subscriptions page. As the process of renewal is completed, the corresponding message is displayed: You can turn on and off the auto renewal of your subscription. For that, click the corresponding button next to the Auto Renewal field.
Dealing with the Subscription Models Subscription Crossgrade If you want to move from one Avid application to another (namely, Symphony and NewsCutter) with the same System ID you can to apply for the crossgrade subscription. To crossgrade, do the following: 1. Go to www.avid.com/store. 2. Buy the Avid Editing Application with the Crossgrade Subscription model. 3. Purchase the application you want. 4. Having bought the Avid application, go to the Subscriptions page.
Additional Options and Plug-Ins 7 Additional Options and Plug-Ins In addition to activating the Avid Editing Application, there are several editing options (for Media Composer) and plug-ins (for Pro Tools) that can be purchased and activated through Application Manager. For Media Composer, you can purchase additional options by visiting the Avid web store and clicking Software Options for Video Editing. After that you can use Application Manager to activate your option.
Additional Options and Plug-Ins 2. Enter your credit card number, valid address and other billing information. As soon as the information is confirmed, the iLok Web page is opened. 3. Enter your PACE credentials to enter the PACE Web page. This step is necessary to deposit the PACE license to your iLok. 4. Plug your iLok in to be able to receive the license information for the plug-in you are buying. The license is deposited to your iLok. Now Pro Tools is ready to receive the plug-in installer.
Deactivating the Avid Editing Application and Plug-Ins 8 Deactivating the Avid Editing Application and Plug-Ins To deactivate your Avid Editing Application, do the following: 1. If you are working with the Avid Editing Application, you can deactivate it directly from within the application. Click the corresponding option in the application, and Application Manager opens. In the case of Media Composer, click Special > Deactivate. This opens Application Manager.
Uninstallation Specifics 9 Uninstallation Specifics Uninstallation of Application Manager, Media Composer, and Pro Tools on Windows and Mac OS X is performed in the standard way. The step-by-step instruction can be found below. The situation looks different when it comes to uninstalling the Pro Tools plug-ins on Mac OS X.
Uninstallation Specifics How to Uninstall the Pro Tools Plug-Ins The following information is for advanced users who can work with system files and the command line. When the user installs a product on the Mac OS X, the information about the installer package is recorded to the system database. BundleID of the installer package (PackageBundleID) can be specified in the Product Definition File instead of the application BundleID (or the Product Definition File can contain both of them).
